My professional experience includes roles such as Merchandising Lead at Sam's Club, Stocking Supervisor at O'Reilly Auto Parts, Trainer at Tyson Foods Incorporated, and CSM at Walmart. In each of these roles, I have honed my skills in leadership, communication, problem-solving, and customer service.As a Merchandising Lead, I supervised the Produce and Floral area to ensure that the total club met members' expectations. Additionally, I maintained in-depth knowledge of business on the floor, backroom operations, and inventory management. I also collaborated with associates to ensure the team had the necessary resources to deliver high-quality products to members. Furthermore, I taught and trained the team to be highly effective and encouraged career growth for all associates.At O'Reilly Auto Parts, I worked as a Stocking Supervisor, where I was responsible for anticipating and identifying problems, challenges, and opportunities by analyzing data and reports. I also maintained good communication with other departments and vendors while ensuring the team operated in a safe manner and preventing and monitoring unsafe practices and situations.As a Trainer at Tyson Foods, I conducted training sessions to onboard new employees and provided ongoing development for existing staff. I also developed, communicated, and implemented processes and practices to meet business needs while analyzing and applying information from multiple sources to identify and address improvement opportunities.At Walmart, I served as a CSM, where I responded to customer inquiries and issues with professionalism and empathy to ensure prompt resolution and satisfaction. I also documented and tracked all interactions with customers to ensure proper follow-up and record-keeping. Additionally, I utilized multiple applications and resources to provide accurate information and support to customers, completed outbound calls to customers to provide education and assistance with escalations, and guided customers through policies and procedures while anticipating their needs and providing additional information when necessary.In summary, my professional experience has equipped me with the skills and expertise needed to thrive in a customer service role. I am a highly organized individual with strong attention to detail, excellent communication, and interpersonal skills, and the ability to utilize multiple applications and resources to provide accurate information and support to customers.