Milton Young Email and Phone Number

• Conducted root cause analysis to resolve issues that caused 500,000+ investment purchases to fail each night. Fixing this issue resulted in failed investment purchases decreasing to zero and a significant decrease in overnight on-call pages.• Implemented product features to enable admins to force orders to complete reducing on-call pages.• Designed and implemented strategies to assist with splitting up monolithic systems into microservice systems to reduce complexity in Acorns product backend designs enabling future features to be successfully integrated.• Collaborated with multiple teams (front-end, backend, investment legal and tax-related) to create new features, that abide by invest and tax laws, to engage Acorns users and create a more seamless and user friendly experience.• Participated in an on-call rotation to support all systems owned by the Trading Platform Engineering team; this included deployment responsibilities, debugging issues related to the Invest, Later, Earn Early and Banking products and resolving any site up issues andresolving and customer escalations.

• Conducted multiple root cause analysis to resolve issues for Amazon merchants with $50,000,000+ annual sales margins.• Developed and supported all phases of project cycle which includes requirements, design, coding (JAVA), unit testing, code review, integration testing and production support for multiple file processing subsystems that service bulk seller merchants across North America, Europe, and Asia.• Successfully designed and implemented CloudWatch alarms, dashboards, and metrics which were used across multiple cross functional teams, to assist with monitoring, alerting, and debugging production defects or suspected issues. This resulted In a 25% decrease in on call pages.• Participated in production support rotations for the applications owned by the team and as a part of this investigated defects and either resolved them or assigned them to the necessary team.• Developed and Implemented shadow testing framework (using a proprietary RESTFUL framework) used to compare outputs of system performing in development stages to output of system performing in production, enabling team to catch problems earlier in the development and pipeline deployment process.• Worked on initiative to reduce team's blast radius by splitting large system that has major categories of operation, into 5 separate smaller, more focused systems. I spearheaded that split out, ramp up, testing, and handing off the new system to the new team.• Took initiative by conducting an in-depth analysis of Standard Operating Procedure (SOP) to create better documentation on how to handle a specific subset of customer facing problems for on-call rotation, proposed automation idea, and started working on implementation without being asked to do so.• Helped mentor newer members of the team during their time at Amazon.

• Developing test harness to control radio networks (containing radio units, attenuation devices, and radio interferes) while performing automated regression, integration, end-to-end and other types of testing over long periods of time to verify a certain level of robustness. • Developing containerized REST API services to segment out the functionality of the test harness to increase productivity, portability, and versatility while decrease downtime during system failures and system updates. • Developing software wrappers to control hardware devices (digital attenuators, programmable USB hubs, raspberry pis, etc. via serial) from command line and through test harness components. • Assisting in designing software and user interfaces for software defined squad radios. • Assisting in developing test requirements and unit test case for new software defined radio functionality. • Conducting alpha, ad-hoc, and performance tests in less controlled environments (outside-the-lab/real-world) to find, understand, and characterize as many defects in our products as possible. • Acting as an intermediary to establish a secure and trusted line of comm. between product engineers and upper mgmt. to alleviate stressful comm. • Monitoring deviation from the team’s development timeline in efforts to stay on track or give suggestions on time recovery and getting back on track. • Supporting product and technology presentation/demos (in and out of state) to government clientele to secure new contracts. • Designing and supporting Dev-ops tools like GitLab Continuous Integration and Continuous Development (CI/CD) procedures to improve developer efficiency by maximizing development time and minimizing debug time, while generating reports for project analysis.

• Designing and executing hardware verification and validation test procedures to minimize storage solution design flaws and assist in maximizing implementation spending efficiency for products in research and development.• Hardware testing of latest secured storage solutions which includes oscilloscope waveform capture, power supply power verification and validation, power cycle test script creation, and creating final reports primarily on SSD performance.• Assist with development of new products by verifying new power supply components by executing vendor simulations and user designed tests to gather requirement data.

• Manage organization’s budget, spending activity, and banking accounts to ensure organization remains in good financial standing• Aid in raising money to fund NSBE community outreach, chapter events, and professional development events• Managing contributions from other organizations that support NSBE

• Host study tables 3 hours each week to promote academic excellence among the organization.• Voluntarily tutor members in mathematics and computer programming during and outside of study tables.• Support other members of the executive board by assisting with tasks when needed.

Responsible for connecting internal and external tools and processes to form a seamless ecosystem for the development of Ford’s SYNC infotainment system• Delivered a proof-of-concept web server-based Wi-Fi serial bridge( interface to control automotive technology wirelessly) so compelling that the Ford Research & Advanced Engineering team switched gears to using the idea behind the proof of concept.• Utilize strong communication skills to collaborate with different teams to solve problems within Ford’s HMI and prove new concepts to be viable solutions to use inside of Ford vehicles while meeting the appropriate deadlines.

• Worked with team with maintaining imaging processes for 1,400+ windows devices, as well as providing hardware and software support for 2,300+ devices.• Utilize Service-Now ticketing system to keep track of work load on average of 60-70 tickets per month.• Minimized downtime of 1,400+ users from regular employees leading up to the Executive Vice President, Treasurer and Chief Financial Officer of the University.• Assist with prevention and management of cyber-attacks for the University’s Financial Services, Office of the Architects, Parking and Transit Services, Human Resources, and ASU Police Department for multiple campuses.

•Designed and managed imaging process for Tarrant County College’s Generation Hope Program that was capable of imaging 48 computersin 1.5 hours•Reduced time required to prepare 400+ computers from 3 months to 2 weeks saving $8,000 in work hours over the course of 3 months.•Provided computer maintenance (windows updates, backup management, hardware repair, etc.) for 400+ user environments.

• Resolved customer complaints and provided good customer service to an average of 300+ customers per month while providing leadership and supervision over teams of 2-5 employees.• Stocked shelves with product on truck days, and audited sales inventory• Followed closing and opening procedures to make sure assets are accounted for, and trained employees to operate responsibly according to protocols.