As an IT Support Specialist at Bernard Robinson & Company, LLP in Greensboro, NC, since 2016, I excel in providing comprehensive IT support for hardware and Citrix software. This includes configuring and maintaining laptops, desktops, mobile devices, MiFi devices, and video conferencing equipment. Additionally, I efficiently manage Office365 support and administration tasks while administering the Zendesk ticketing system to ensure timely issue resolution.Utilizing tools like DameWare Remote and Microsoft Teams Messaging, I provide remote assistance to resolve IT issues promptly. My responsibilities extend to managing XenDesktop, XenApp, and XenApp Server administration, as well as overseeing VMware vSphere Client for virtualization needs. Ensuring network security is paramount, and I handle this through ESET Antivirus and WSUS Update administration.Data protection is a priority, and I oversee Nakivo Backup/Restore procedures to safeguard crucial information. Active Directory administration for user management and access control is another aspect of my role. Moreover, I manage various video conferencing tools such as GoToMeeting/Webinar and Office365 Teams to facilitate smooth communication across multiple office locations, including Raleigh, Winston-Salem, Charlotte, North Wilkesboro, Dunn, and Wilmington, NC.In addition to general IT support, I provide specialized assistance for accounting software, including Engagement, QuickBooks, Document, SurePrep, and ShareFile. My ability to offer remote support effectively enables seamless operations across all offices, contributing to the overall efficiency of the firm's IT infrastructure.*Full resume available upon request.

During my tenure as the Site Support Team Coordinator at Ogletree Deakins, PC in Raleigh, NC, from 2011 to 2015, I spearheaded the support operations for a prominent international law firm specializing in Labor & Employment and Immigration Law. Leading a dedicated team, I managed a diverse array of IT support tasks, including resolving Dell PC/Lenovo Laptop issues, supporting Blackberry, iPhone, and Nortel Telecom PBX systems.My role extended to providing SCCM Management support and RDS Remote Support, ensuring the seamless operation of our IT systems. Collaboration with the Office Administrator was crucial in meeting the technology needs of shareholders and clients. I actively engaged with local vendors to procure necessary equipment, supplies, and performed routine office maintenance.As the administrator of the ASG Security Database, I oversaw access card programming and deployment, contributing to the firm's security measures. Moreover, I ensured that conference rooms were fully equipped for both internal and client presentations and set up computer equipment at offsite locations for presentations and client seminars.Supporting remote users working from home using firm equipment was also part of my responsibilities, where I ensured that laptops, monitors, and printers were functioning optimally. Managing server installation and replacement activities was another significant aspect of my role.I played a pivotal role in the successful upgrade to Windows 7 and Office 2010 for the Raleigh location and several other offices across different cities. Additionally, I handled office equipment procurement through CDW and maintained the corporate credit card for business travel and IT expenses. Through effective leadership and collaboration, I contributed to the efficient functioning of the firm's IT infrastructure.*Full resume available upon request.

During my tenure at Kilpatrick Stockton, LLP, in Winston-Salem, NC, from 2005 to 2009, I held the position of Desktop Support/Telecom Analyst. This role involved providing comprehensive support to Kilpatrick Stockton's Winston-Salem office, as well as satellite offices located in Atlanta, Charlotte, Raleigh, Washington, DC, and New York.One of my primary responsibilities was to offer on-site support as needed, ensuring the seamless operation of IT systems and equipment across all locations. This proactive approach helped minimize disruptions and maintain productivity levels within the organization.Additionally, I played a key role in maintaining and supporting various systems, applications, and equipment, including but not limited to Windows XP, Office 2003, the Call Pilot Voicemail System, and Video Conferencing Support with Vedere Lifesize equipment. By ensuring the reliability and functionality of these systems, I contributed to the smooth functioning of day-to-day operations.Moreover, I was responsible for managing Dell laptops and PCs, as well as HP printers, ensuring their consistent performance through regular maintenance and troubleshooting. This meticulous attention to detail helped prevent potential issues and ensure uninterrupted workflow.Furthermore, I was involved in installing and connecting servers in satellite offices, thereby contributing to the establishment of a robust network infrastructure. This infrastructure was essential for facilitating efficient communication and data exchange between different locations.Lastly, I provided setup and support to attorneys with AT&T connect cards for remote internet access, enabling seamless connectivity from remote locations. By ensuring that attorneys could access necessary resources regardless of their location, I played a crucial role in supporting their productivity and flexibility.Full resume available upon request.