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Responsibilities include managing the regional goodwill spend of $10+ million annually. Coordinating and supporting General Motors participation in Legal, Small Claims, and Better Business Bureau cases, hearings and inspections. Coordinating the deployment of a team of 11 vehicle technical specialists, who provide technical support to Dealers and GM Local Counsel. Participating as a guest speaker for regional Parts and Service Club Meetings, as the subject matter expert for the use of GM goodwill and empowerment tools. Trainer and host of General Motors required Customer Experience Manager on demand video training. Maintain the Northeast Region Customer Experience Manager Blog - www.gmcem.wordpress.com

An international, multi-cultural assignment, to focus efforts on customer retention and increasing the overall financial health of 1,700 businesses located in 84 countries globally. Responsibilities include travelling globally to consult with the businesses on key performance metrics, analyzing the operations and creating a business plan process for improvement. Created and instructed a profitability training course for wholesale field team member globally. Increased 4 key regional top box customer satisfaction metrics by 6% in 8 months. Implemented a web based reporting tool for evaluating the financial health of the countries within the region.

Business Development Manager based on negotiation skills, analytical skills, and the proven ability to communicate effectively with GM stakeholders. Responsibilities included negotiating potential corporate investments of $2 - $10 million.

Assigned to oversee a multi-million dollar portfolio of corporate dealership investments. Coordinated the investment and construction of a $7.75 million “Greenfield” facility. Provided operational analysis and implemented performance based business plan strategies.

Performed as a Consultant on operational business metrics with a regional group of minority Dealers to ensure their success and profitability. Worked directly with Regional Stakeholders to identify potential minority dealership opportunities and coordinated the budget to support those opportunities.

Promoted to a Supervisory position, to manage, train, and mentor, 28 operational consultants, spread across a 12-state area. Identified market opportunities and trends and developed strategies to take advantage of those trends to increased sales and market share. Responsibilities also included managing the regional budget for acquisitions, leases, company vehicles, and $2 Million local advertising spending. Managed the sales and distribution of 13,000 unassigned vehicles. Achieved the national sales volume record of over 10,000 unit sales in a single month. Increased regional share of national sales from 27% to 32%.