Milton Jackson

Milton Jackson Email and Phone Number

Head of Customer Growth & ERG Leader at The Hartford. UX/CX/Design Executive. @ The Hartford
One Hartford Plaza Hartford, CT 06155 United States
Milton Jackson's Location
Bethany, Connecticut, United States, United States
About Milton Jackson

I am an experienced CX, digital user experience and product design professional with 20+ years spent across various industries. In my career, I have designed, built solutions and led successful teams for iconic brands such as Disney, ESPN, Travelers Insurance, Carrier, OTIS Elevator, Universal Records, The Hartford, Bank of America and more.I’m also an entrepreneur and founder of PicSpotr, a software platform designed to help other photographers grow and manage their small business and Tenth & 10, an organization focused on creating educational opportunities for designers of color. PicSpotr was acquired in fall of 2022 by CloudSpot Inc.

Milton Jackson's Current Company Details
The Hartford

The Hartford

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Head of Customer Growth & ERG Leader at The Hartford. UX/CX/Design Executive.
One Hartford Plaza Hartford, CT 06155 United States
Website:
thehartford.com
Employees:
10
Milton Jackson Work Experience Details
  • The Hartford
    Co-Chair, Black Insurance Professional Network
    The Hartford Aug 2024 - Present
    Hartford, Ct, Us
  • The Hartford
    Vp & Head Of Customer Growth
    The Hartford Sep 2023 - Present
    Hartford, Ct, Us
    Leading The Hartford’s customer & market research, enterprise customer experience/voice of customer and customer loyalty, value and retention teams.
  • Jamaican American Connection
    2Nd Vice President & Member Of The Board
    Jamaican American Connection Sep 2024 - Present
    Elected member of the board focused on member management, operational efficiency, organizational strategy and fundraising.
  • Jamaican American Connection
    Director, Digital Fundraising
    Jamaican American Connection Mar 2023 - Sep 2024
  • Eastern Connecticut State University
    Advisory Board Member, College Of Business
    Eastern Connecticut State University Nov 2021 - Jul 2024
    Willimantic, Ct, Us
  • Bank Of America
    Svp & Executive Director Of Experience Design (Xd)
    Bank Of America Apr 2022 - Jul 2023
    Charlotte, Nc, Us
    Led Bank of America's Experience Design organization for Wealth (Merrill Lynch & Private Bank), Financial Wellness, Rewards & Deals and Retirement. I led a large team of designers who are empowering our banking and investment clients across the financial spectrum to define financial goals, track investment strategies, plan for retirement and take advantage of benefits and offers personalized for them. We leveraged XD research, voice of customer, customer data and analytics to design digital experiences that enable digital adoption and drive new product engagement.
  • Picspotr
    Founder & Photographer (Acquired By Cloudspot)
    Picspotr Feb 2014 - Jun 2023
    Managed all aspects of operations including marketing, customer acquisition, user experience, product design, and development. Partner with lead developer and designer to define the product roadmap based on customer requirements, testing, and feedback.PicSpotr was a product of PicSpotr LLC, a Black-owned, purpose-driven photography software development company. PicSpotr was acquired by CloudSpot Inc.
  • The Hartford
    Avp, Head Of Digital Design And Ux
    The Hartford Jun 2020 - Mar 2022
    Hartford, Ct, Us
    As the company's most senior user experience and digital design leader, I am responsible for design and UX execution across the company's entire digital portfolio. Currently managing a growing team of 20+ creatives, including user experience, product/visual designers, copywriters and usability engineers, executing across lines of business.
  • The Hartford
    Director, User Experience (Ux) Design
    The Hartford Jan 2018 - Jun 2020
    Hartford, Ct, Us
    At The Hartford, I help to lead user experience strategy, design and execution across the enterprise but also with particular focus on our Group Benefits organization. As a leader, I evangelize a foundational user experience discovery & research process, identify gaps, manage and mentor junior designers, provide design insight and critiques on some of our most critical public-facing digital experiences. As a designer, I help to execute an experience design process to identify customer/user challenges and leverage partnerships to ideate, conceptualize and deliver pragmatic and validated solutions.
  • United Technologies
    Senior Ui/Ux Designer
    United Technologies Feb 2016 - Jan 2018
    Farmington, Ct, Us
    Utilizing user-centered design and design thinking processes to innovate new products, processes, and services. Lead teams to identify customer pain points and drive solutions. Design and build prototypes and minimally viable products for the purpose of gaining insights and iterating for user delight with a focus on the aerospace, industrial, controls and security sectors.
  • Milton Jackson Creative
    Founder, Lead Designer + Photographer
    Milton Jackson Creative Nov 2005 - Mar 2017
    Coordinate web design and development for over 35 small businesses and non-profit organizations. Design and develop dynamic web applications as well content-enabled solutions. Manage various design contractors and interns developing custom, public-facing marketing content for various initiatives.
  • Travelers
    Application Development Manager & Tech Lead, Travelers.Com
    Travelers Jan 2014 - Feb 2016
    New York, Ny, Us
    Manage end-to-end development (UI, App Dev + QA) and SDLC of a fully responsive Travelers.com redesign using agile methodologies. Oversee the development of digital marketing microsites and initiatives. Manage six user interface, three content management, four application developers and three QA testers.
  • Espn
    Senior Designer, Watchespn & Espn.Com
    Espn Sep 2008 - Jan 2014
    Bristol, Ct, Us
    Responsible for driving UI/UX design for ESPN.com, ESPNFC.com, and ESPNDeportes. Provide design and front-end development for WatchESPN.com, WatchESPN mobile and connected platforms. Lead design for the WatchESPN Live Toolbar and Facebook Open Graph integrations.Previous roles:Designer II, Sept 2011 - July 2012Designer I, Feb 2010 - Sept 2011Front-end Designer and Developer (Contract), Sept 2008 - October 2009
  • Espn
    Designer Ii
    Espn Sep 2011 - Jul 2012
    Bristol, Ct, Us
  • Espn
    Designer I
    Espn Feb 2010 - Sep 2011
    Bristol, Ct, Us
  • Espn
    Designer And Ui Developer (Contract)
    Espn Sep 2008 - Oct 2009
    Bristol, Ct, Us
  • Eastern Connecticut State University
    Adjunct Instructor
    Eastern Connecticut State University Jun 2008 - Aug 2012
    Willimantic, Ct, Us
    Taught foundations of public speaking, interpersonal communication and personal branding. Coordinated instruction material and syllabi for 6-week intensive public speaking course for incoming freshman.
  • Eastern Connecticut State University
    Area Coordinator
    Eastern Connecticut State University Apr 2007 - May 2008
    Willimantic, Ct, Us
  • Eastern Connecticut State University
    Residence Hall Director
    Eastern Connecticut State University Nov 2005 - May 2007
    Willimantic, Ct, Us
  • Akins Marketing & Design
    Designer And Developer
    Akins Marketing & Design May 2005 - Nov 2005
  • Eastern Connecticut State University
    Technology Support Specialist
    Eastern Connecticut State University May 2003 - May 2005
    Willimantic, Ct, Us

Milton Jackson Skills

Web Design Adobe Creative Suite Social Media Web Development Event Planning User Experience Photography Public Speaking User Interface Design Css Mobile Devices Graphic Design Art Microsoft Office Leadership Creative Services Advertising Creative Direction Management Mac Digital Media Art Direction Social Networking Creative Writing Mobile Applications Brand Development Video Editing

Milton Jackson Education Details

  • University Of Maryland - A. James Clark School Of Engineering
    University Of Maryland - A. James Clark School Of Engineering
    Technology Entrepreneurship
  • Eastern Connecticut State University
    Eastern Connecticut State University
    History And Social Sciences

Frequently Asked Questions about Milton Jackson

What company does Milton Jackson work for?

Milton Jackson works for The Hartford

What is Milton Jackson's role at the current company?

Milton Jackson's current role is Head of Customer Growth & ERG Leader at The Hartford. UX/CX/Design Executive..

What is Milton Jackson's email address?

Milton Jackson's email address is mi****@****otr.com

What schools did Milton Jackson attend?

Milton Jackson attended University Of Maryland - A. James Clark School Of Engineering, Eastern Connecticut State University.

What are some of Milton Jackson's interests?

Milton Jackson has interest in Website Design, Business Management, Business Startups, Html5, Web Development, Education, Science And Technology, Php, Sports, Digital Photography.

What skills is Milton Jackson known for?

Milton Jackson has skills like Web Design, Adobe Creative Suite, Social Media, Web Development, Event Planning, User Experience, Photography, Public Speaking, User Interface Design, Css, Mobile Devices, Graphic Design.

Who are Milton Jackson's colleagues?

Milton Jackson's colleagues are Hannah Smith, Rn, Ccm, Parth Kekare, Whitney Becker, Travis Young, Wei Liu, Janet Velasco, Máegen Henderson.

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