Milva Gobbi Ormond Email & Phone Number

Pebble Beach, California

Los Gatos, CA

• Management: Manage Sales Team Members. Lead and developed a sales team to deliver excellent results. Performed training and development, interviewed potential employees, and conducted appraisals.
• Procurement / Merchandise Shipments: Managed vendor relationships to select and procure store inventory to ensure timely delivery of seasonal merchandise. Partnered with logistics to coordinate timing of deliveries.
• Customer Care: Provided best-in-class service experience to high-end clientele, exceeding the expectations of every store guest.

Palo Alto, CA

• Management: Responsible for contributing to the success of the store by inspiring customers on their culinary journey. Able to blend business and operational knowledge to drive retail and culinary business results.
• Sales / Profitability: Analyzed and measured retail and culinary business trends. Implemented plans to drive top-line sales, profitability and culinary revenue.
• Event Planning: Organized and oversaw high-profile celebrity chef visits and private / team-building events to promote store visibility and increase sales.

Regional Operations Specialist responsible for account strategy implementation, sales support, and cultivating strong and durable client relationships. Managed and reviewed revenue forecasts and maximized business value through comparable service solution sales.

Developed company-specific training materials to facilitate goals and assist Team Members.Identified the company’s training and development needs using job analysis, appraisals, and management consulting. Helped management solve specific training needs.