• Led customer support initiatives to enhance user engagement and satisfaction, ensuring swift resolution of issues and feedback implementation.• Maintained strong relationships with key stakeholders, including educational institutions, corporate clients, and technology partners, to align operations with their needs and expectations.• Managed the operational budget, ensuring efficient resource allocation and financial planning to support strategic initiatives and operational growth.• Implemented cost-control measures to optimize spending and maximize return on investment.• Led the development and execution of comprehensive operational strategies aligned with the company's vision, focusing on scalable growth and excellence in e-learning, recruitment, and LMS platforms.• Collaborated with senior leadership to define strategic goals and operational plans, ensuring alignment with long-term objectives and market opportunities.