Michal M. Sitarczuk Email & Phone Number

Lund, Skåne County, Sweden

* Building relationships, collaborating, and synchronizing various tasks between three main organizations/stakeholders: R&D, technical services and sales.* Acting as a second line of support - mainly internally, focusing on support cases (CST, Salesforce) that require additional expertise and advanced troubleshooting.• Providing advanced technical support and troubleshooting in complex customer issues.* Supporting integrations via software's API (Application Programming Interface), e.g.: Immix.* Gathering information from the market to help the management take proper decisions allowing to successfully steer development of the software.* Helping in the backlog refinement and story/epics prioritization.* Acting in handshake and design meetings with R&D, being a soundboard throughout the whole epic development process - this is to take a pro-active role in functionality and supportability of the end product.* Developing training materials (presentations, videos, online (Workday) lesson modules) for technical services, regional champions and other interested parties. * Building and maintaining a network of regional champions.* Creating documentation around the software (white papers, FAQs, how-tos, manuals and troubleshooting guides) and collaborating with technical writers.• Developing training materials and documentation for technical teams, sales engineers and end customers.• Being part of a team monitoring and actioning upon found vulnerabilities.* Organizing conferences.* Enjoying work.• Collaborated with R&D, technical services, and sales to drive product success.

Lund, Sweden

* Developing new features as well as fixes for AXIS Companion software.* Using C# language, Visual Studio IDE and GitLab versioning.* Agile methods. SCRUM. Continuous development, testing and deployment.* Creating unit and module tests.* Reviewing peers.* Preparing threat modeling for the software.* Being active participant in the design meetings.* Peer- and mob-programming.

Lund, Sweden

» Taking ownership of customers' issues and working them through to find optimal solution» Researching, diagnosing, troubleshooting to identify the issue and resolving it» Following escalation procedures to other internal teams of unresolved issues» Providing support for products and solutions» Maintaining professional relation with customers; prompting them and providing accurate feedback» Ensuring to properly record and close all issues» Working with live chat as well as support ticket system» Taking responsibility for maintaining good relation between Axis and our customers allowing technical services to be one of the main added values» Documenting and reporting issues and solutions; building knowledge in form of articles, HOW TOs and FAQs» Taking part is trade shows and conferences (e.g. Securex 2016 in Poznań, Poland; Axis Global Technical Conference 2016, Sweden)Additional responsibilities:■ Subject Matter Expert in 1) multimedia streaming protocols, 2) Image Processing and Codecs, 3) Companion products line■ Preparing and conducting trainings related to SME fields for new technical staff■ Being part of a team responsible for maintaining local IP cameras laboratory room assuring its accessibility and usability for all employees (e.g. installing and managing new cameras, configuring software and hardware)Self-initiatives:Creating small applications and scripts to automate and/or ease up everyday work

Warsaw, Poland

Telephonic contact with customers regarding recovery of unpaid debt.Using CRM based Oracle system (EKIP) to manage a customers' accounts.Staying on top of procedures and achieving set results.Day to day client account amendment activities.Ensuring all procedures adhere to Financial Services Authority (FSA) regulations, Money Laundering Regulations and Data Protection Act (United Kingdom).Awarded Employee of a Week and Employee of a Month titles.

Warsaw, Poland

Creation and maintenance of computer database which contain students recruited.Recruiting students within the country and abroad (holding seminars, discussions and presentations).Ensuring proper flow of information between various departments of the university.Preparing reports for police, border force, immigration officials and other institutions.Creation of a computer system to handle international student applications.Managing students housing.

Durham, United Kingdom

Assisting in food preparations and meals disposal; catering service; keeping work environment clean and tidy.

Warsaw, Poland

Documentation admin (writing annexes, photocopies, archiving, etc).Supporting Credit Analysis Center (land registry checks and assistance with credit inspections).

Warsaw, Poland

B2B (up keeping business communication with external (mainly foreign but also local companies).Administrating webpages: www.zoom.waw.pl and www.visavis.com.pl.

Warsaw, Mazowieckie, Poland

On-site customer service duties.

Bachelor Of Science With A Major In Computer Science, Software Development And Engineering

Activity leader in Högskolan Kristianstad IF (HKIF). Project Manager - Smart House project. Dissertation to be written in, under.

Bachelor, Tourism And Recreation

Activities and Societies: Elder; Member of Faculty Board

Geography

LLP Erasmus scholarship

Geography

It