Responsibilities:• Project management using agile, waterfall and hybrid methodologies• Development of service design frameworks• Development of digital communications strategies and roadmaps• User experience research activities including:◦ Research design◦ Online surveys and analytics analysis◦ Face to face and virtual usability testing◦ Expert/heuristic and benchmark reviews of digital channels and tools◦ Coordination of the development of wireframes, prototypes and UX artefactsAchievements:• Delivered a digital channel transformation for a large Melbourne metropolitan council• Developed a strategy and detailed specifications that enabled a large Victorian Government department to deliver a whole of government data and mapping service.• Stepped in as product manager for a large Victorian Government department who needed help delivering a new and complex digital map service• Researched and mapped the digital environment around a national organisation and developed a strategy to help coordinate an Australia-wide response to manage invasive species • Conducted audience and business requirements research for an Australian public transport agency, and used the results to develop a detailed specification for the redevelopment of their digital channels• Conducted research for a state government department relating to how their councils communicate performance-related information each year, and used this to develop specifications, UX artefacts and requirements to deliver a digital service that helps them report each year

Responsibilities:• Leadership of the DPCD/DVC web team in the successful planning, development and management of numerous departmental and program-specific online tools• Development and implementation of online communications and service delivery strategies• Planning and budgeting for the core aspects of the department's online presence• Providing consulting services to all DPCD/DVC businesses on all aspects of online communication, including digital tools, social media, mobile and other emerging online media• Management of staff, contractor and service provider relationships to ensure the needs of the department and citizens are met• Representation of DPCD/DVC in whole of government management committees and forums, including reporting and standards development and compliance• Establishment and management of a governance framework for DPCD/DVC online presences• Planning and managing research projects to better understand DPCD/DVC audiencesAchievements:• Planned and managed significant expansion of the DPCD/DVC online presence over a 7 year period, including expansion of departmental resources, staff, communications and training programs• Advocated for and was instrumental in the completion of a program to significantly upgrade the online delivery platform for DPCD (fully supported and CMS and hosting platform)• Achieved the successful establishment of a dedicated web unit for DVC/DPCD, established ongoing systems and processes and achieved a net improvement in the quality of the departmental web service and presence• Gave high level strategic advice to numerous successful DPCD/DVC online projects, including social media campaigns, mobile and SEO/SEM• Raised the level of research, review and statistical analysis of the web presence, leading to a much better awareness of the ROI for the department

• Planning and development of Internet and related strategies• Planning, budgeting and project managing new web initiatives• Identifying new online strategies and technologies for DPI• Provision of advice to DPI businesses on all aspects of the Internet• Managing Web Initiatives unit staff, contractor and service provider relationships to ensure DPI needs are met• Representation of DPI for the Whole of Victorian Government Website Management Framework, and management of related work such as the Website Management Taskforce, reporting and standards compliance• Management of the engagement of service providers from the Victorian Government eServices Panel• Achieved successful relationships with business units, service providers, management and stakeholders through numerous effective consultancies and web developments

Responsibilities/Achievements:• Planning and development of Internet and related strategies• Planning, budgeting and project managing multiple simultaneous web developments• Managing client relationships and accounts• Development of existing and prospective business• Provision of digital consulting services to clients• Managing staff, contractor and service provider relationships to ensure client and company needs are met• Researching broader Internet trends and issues to inform strategic directions• Achieved successful relationships with clients, contractors, service providers, management and staff through numerous effective consultancies and web developments

• Identifying and consolidating new business opportunities• Managing staff, contractor and service provider relationships to ensure client and company needs are met• Managing multiple Internet development projects including planning, solution design, information architecture, cost and resource management and scheduling• Managing client services and production team• Researching broader Internet trends and issues to inform strategic directions• Achieved successful relationships with clients, contractors, service providers, management and staff through numerous effective projects.

Through the late 80's to the late 90's, I worked in many various roles (sometimes simultaneously) including:- Event manager- Hospitality manager- Music manager and booker- Musician and songwriter- Freelance web developer- Public radio announcer and producer