Spoiler alert: There is nothing listed in my profile that I did on my own; each and every success was rooted in the collaboration, support, and expertise of outstanding teams. From the beginning of my career, starting as a call center agent working the overnight shift, I have had the opportunity to work with amazingly talented people, and I hope to continue that trend. I am a holistic executive with nearly two decades of experience providing operational and technical leadership to small and large teams spanning successful product innovation, client management, contract negotiation, and M&A initiatives. I endeavor to champion innovative technology solutions to solve complex business problems, and I am known for my ability to analyze business needs and collaborate with stakeholders to achieve the buy-in necessary to make institutional change, improve processes, and innovate. Passionate about human capital development and mentoring budding executives, I am active within the community, serving on the Board of Directors of the Noel Compass Scholars, an organization which provides internship and scholarship opportunities for minority students in high school.SELECTED ACHIEVEMENTS• Negotiated landmark agreements with leaders in the automotive, wireless, travel, and insurance industries.• Led efforts, in collaboration with the CEO, to sell Noel Group to Berkshire Hathaway Specialty Insurance.• Launched startup professional liability insurance platform, quickly expanding operations to become the 2nd largest provider in the market while maintaining profits well in excess of industry standards.• Managed geographically diverse contact centers providing premier customer service for more than 60% of US automotive brands.