Mike Meeks Email & Phone Number

Columbus, Ohio, US

Columbus, Ohio, US

battleface, a rapidly growing tech MGA (and coverholder @Lloyds of London) with specialty B2B, B2B2C & B2C travel insurance products and services. Working with retail and wholesale customers. Using API, we distribute through affiliates, specialty brokers, travel advisors, agencies and tour operators, cross-selling and custom building products for.

Los Angeles, CA, US

In coordination with outstanding resources at both BHTP and Transcosmos, we successfully carved out a portion of the BHTP assistance/contact center business and transitioned it to Transcosmos. While part of the Transcosmos organization I lead the implementation of an innovative real-time AI quality assurance program; coordinated with the global sales team.

Stevens Point, WI, US

• While serving at Berkshire Hathaway Travel Protection, I developed and led a team in excess of 250 spread across the Actuarial, Claims, Underwriting, Product, IT, and Operations groups. In 2017, as COO, I was.
• Oversaw contact centers that answered nearly 3 million calls annually, handling just over 8 million minutes of talk time.
• Managed call volume and contacts for more than 60% of US automotive brands, either directly or through intermediaries.
• Exceeded all critical monthly service levels for a top client for over 8 consecutive years and won Vendor of the Year from a Fortune 100 client.

Stevens Point, WI, US

• As Chief Operations Officer, I was responsible for the operation of Noel Group's two primary strategic business units – Insure America and MyAssist. During my tenure, I oversaw software development, network.
• Spearheaded strategy and vision for the development of a new travel insurance provider, conceptualizing coverage, coordinating with outside actuarial resources, drafting forms, and filing in 51 US jurisdictions.
• Collaborated with CEO to negotiate the sale of Noel Group’s Insure America, MyAssist, and startup travel insurance business to Berkshire Hathaway Specialty Insurance.

• As Vice President, I launched Insure America from ideation, developing and executing its business strategy. Leading the firm’s M&A division, I identified niche insurance businesses suitable for acquisition.
• Spearheaded operational growth, taking company from 12 employees to 200, providing contact center services, including cell phone insurance claims and luxury concierge services embedded in automotive telematics solutions.
• Grew a professional liability business, from scratch, to the 2nd largest provider in the market, with underwriting profits in excess of 70%.
• Liaised with sales team on complex negotiations, including securing a deal valued at $15 million with one of the world’s largest automotive brands.

Houston, TX, US

• (Acquired by AIG in 2006)Quickly promoted through the organization to Enterprise Project Manager, I continued on after the company was acquired by AIG, working on strategic initiatives, including new product launches.
• Managed outsourced global assistance contact center for a Fortune 100 company, resulting in vastly improved customer satisfaction.
• Implemented a custom web-based CRM for a nationwide sales team to allow for more timely and accurate tracking of sales activities.
• Liaised, as lead business advisor, with legal counsel on issues related to Office of Foreign Assets Control (OFAC) and developed risk mitigating processes to avoid potential compliance violations.
• Developed business case for Brownfield Redevelopment Insurance.
• Conducted in-depth research on the contact center concierge market, providing strategic recommendations to CEO.