At User X Consulting, we specialize in delivering exceptional user experiences in products for businesses. We work closely with clients to understand their target audience, identify user pain points, build a product strategy, and design intuitive and engaging digital experiences. We take a user-centered approach, leveraging industry best practices and user research to create user-friendly interfaces that drive customer satisfaction and business growth.We offer a range of services including product strategy, product roadmap, user interface design, wireframing, prototyping, UX audits, and usability testing. Our commitment to delivering exceptional user experiences sets us apart, ensuring that our clients' products not only meet but exceed user expectations.

• Coordinates with Journey and product teams to deliver on vision, road-map and growth opportunities• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy• Provide backlog management, iteration planning, and elaboration of the user stories Leads the planning product release plans and set expectation for delivery of new functionalities• Provide an active role in mitigating impediments impacting successful team completion of Release/ Sprint Goals• Research and analyze market, the users, and the roadmap for the product• Keep abreast with Agile/Scrum best practices and new trends

•Manages the implementation of digital experience agile UX process, supporting a scalable framework for mature digital design experiences within PMI and managing the intersection of that process with our partners throughout the organization.•Owns digital experience backlog including story creation, prioritization, management, and acceptance based on deep understanding of our market, our customers, and our business.•Understands and critically thinks through customer needs through constant interaction, including demos, end-user interviews and surveys, brainstorming, trade studies, market research/VOC data.•Develops detailed product feature specifications and ensures they’re clearly understood by the development teams.•Assess value, develops cases, and prioritizes stories, epics, and themes to ensure work aligns with product strategy.•Actively mitigates roadblocks impacting successful team completion of release/sprint goals.•Leads the product-release plans and set expectations for delivery of new functionalities.•Collaborates with other Digital Experience Owners to deliver on a unified roadmap across our platform teams.•Supports the coordinated execution of digital experience lifecycle processes for our products and services, including user experience design, Customer Experience, user experience research, and visual design – collaborating closely with each of those leads.•Communicates and works closely with key stakeholders and partners throughout the organization and beyond ensuring our backlog is visible, transparent, and understood by all, providing day-to-day direction to the delivery team (Pod/Scrum) & communicates to business stakeholders.

As a UX/CX Business Analyst and Product Owner I produced concepts, designs, strategies, and mockups for digital products and services. I promoted and facilitated collaborative wireframe brainstorming sessions, surveys, and qualitative ux research to effectively recommend solutions to all levels of leadership. I was recognized for efficient digital transformation projects where I led in feature and functional discovery, definition, and design. I provided advisory services in the areas of design thinking, human-centered design, and product definition using agile and scrum practices.

● Conducted Quality Assurance (QA) testing using test scripts to increase productivity ● Documented change requests and User Interface improvements ● Collaborated with graphic designer to add UI/UX improvements ● Applied SQL to explain and clarify issues through databases ● Supplied communicative support to client through various communication tools ● Analyzed and reported on sales data and brand promotions

Responsibilities: ● Analyzed product validation data from customer feedback ● Identified Market Segments, Customer values, Opportunities and Strengths ● Generated and maintained channel partnerships ● Marketed strategy development and analysis

● Collaborated with stakeholders including UX team members and Product Managers to identify and prioritize research opportunities in a fast-paced, agile environment●Recognized for my wireframes and product features for products in development●Conducted website and software application testing for defects and bug fixes while communicating as a liaison with Development team●Handled external healthcare clients and customer issues and concerns for five clients●Generated cases and requirements for different technical and non-technical tasks for three week sprints ●Worked closely with product teams to identify research topics that would drive short- and long-term results●Coordinated meetings and tracked project timelines using ticketing software Trello/Manuscript●Operated in an Agile environment using SCRUM methodology

●Drove product improvements based on research findings in close collaboration with UX designers, engineers, and product managers resulting in 8% more retention ●Organized research topics and guidelines for primary and secondary research●Utilized empathy maps, user journey maps, and constructed archetypes for the user●Wireframed and prototyped mobile and web interfaces●Worked in a cross-functional team of designers, product management, and copywriters to conceptualize and develop solutions that were effective, innovative, and increased productivity●Coordinated research using the scientific method●Designed questionnaires, discussion guides, and surveys for conducting research●Educated stakeholders about UX research●Improved accessibility UX research and design processes to deliver better output●Accumulated user observations and insights using A/B testing cutting costs and time by 5%

● Utilized empathy maps, user journey maps, and constructed archetypes for the user● Wireframed and prototyped mobile and web interfaces● Educated stakeholders about UX research●Accumulated user observations and insights using A/B testing

• Managed customer service/ guest indulgence while organized and planned the seating of events• Delegated tasks to coworkers by determining strengths and weakness and utilizing those for best outcomes