Mimi Davidson Email and Phone Number

• Creating documentation and process maps of current billing lifecycle to be used for training and upcoming application development• Evaluating through training with billing, credit & collection, & customer support groups methods and areas of immediate and/or future improvement plans to incorporate updated regulations and audit requirements• Engaged as a future stakeholder during the selection process of new CIS/CSS/EBPP systems; proving past knowledge and lessons learned through the vendor demonstrations • Performing operational tasks as required such as instructional documentation validations, month-end financial reporting, and data cleanup• Supporting the process of the MV-90 meter data receivables as needed for billing a large portion of our commercial customers

• Develop standardized operation procedures for all custom annual and monthly billing events with collaboration all from major business groups• Oversee the execution of the executive review life-cycle during all custom billing events by way of status meeting and Smartsheet project timeline• Create and manage the project charter and business development requirements for automating the current merchant billing process• Manage development of a detailed process workflow including mapping billing steps to critical path deadlines and responsible partiesAchievements:• Responsible for accurate on-time $7M+ annual PCI/ESP billing during the Spring 2018 billing cycle

• Developed and documented best practices for uploading products onto Magento 2 and Shopify platforms. Transformed data from Full Circle ERP onto Excel CSVs for website ingestion• Refined project scope in transition to company-wide use of Paddock, a Bynder digital asset manager• Normalized and added taxonomy to over 20,000 digital assets, including naming conventions, EXIF data, and tagging• Quality controlled asset management documents and spreadsheets• Developed training criteria and training material for application implementation • Trained super users after application roll-out and further defined future training criteria• Continually work with e-commerce director to refine the methodology used to maintain digital asset catalogAchievements: • Successfully integrated digital asset organization process into website merchandising flow onto Magento 2 and Shopify sites• Worked with sales and trade support teams to streamlined product asset and documentation distribution to dealers and partners

• Manage the digital deployment of training, marketing, and promotion materials for LG Mobile and Sony• Project managed the development of CCS’s first freestanding training mobile app under direction from LG, including full creative design of wireframes and app layout• Work as Client direct contact for Sony to oversee all custom configurations added to their specific training portal by way of our customized Drupal application• Review all training materials from 3rd party vendor to ensure accuracy and proper comprehension could be achieved with the provided learning materials• Define project specifications and requirements utilizing SCRUM agile application, Pivotal Tracker, while involving all relevant departments and ensure feasibility and resource availability• Support software engineering with quality assurance testing after programming enhancements have been implementedAchievements:• Oversaw the creation of first mobile version of training software application including running point for communication and feedback to the client, LG and inter-agency front-end and back-end developers

• Developed product specialists staff into an effect cross-functionally trained resource for external sales force, rig project sales, and order management leading to a 10% cost reduction in first year as manager• Managed my team's building of custom product configurations including technical specifications and costs pairing with Oracle EBS• Represented as business process expert during development of sales quotation tool, Compass, a JAD with IBM paired with our existing Oracle EBSAchievements: Improved communications and efficiency for executive management through creation of Annual Financial Plan application to handle division’s $9 billion gross revenue projections

• Developed and managed the customized SDLC for the current and future sales quotation and supply chain application, iQ2 & Compass, while incorporating a multiple ERP system merger to meet the growing needs of all groups under Rig Solution division domestically and worldwide• Worked as the lead BI liaison on the application AGILE team to resolve issues and develop enhancements and/or patches as required based on a $5.5M budget• Created user stories and quality acceptance criteria via SCRUM for web developers and third party vendors such as Oracle and IBM to meet stakeholders enhancement requirements and/or company's ERP consolidation needs• Performed internal testing in addition to led user acceptance testing prior to deployment of enhancement and/or necessary application changes• Tailor made and taught user specific iQ2 training classes for 1250+ global users to ensure proper onboarding and application usage• Created training materials in the form of presentation, user manuals, and job position specific guides• Led continuous discovery and troubleshooting sessions with the multi-faceted groups throughout the manufacturing process in order to develop a streamlined automated processAchievements: • Developed and implemented a full life-cycle sales quotation application that connected and improved the process from sales all the way through to manufacturing• Created a training program and manual to be used to on-board new users and existing users as large enhancements were developed• Designed a custom solution for tracking the annual financial plan in relation to actual sales for all the major global sales groups to be used by executive management

• Assisted project sales team with the development of multi-million custom offshore drilling rig packages• Coordinated with Product Technical Managers and Product Champions on defining specific products needed to satisfy customer specifications• Performed Risk Assessment on cost of project including but limited to product costs, project management, contingency, and delivery escalation• Work with Manufacturing and Engineering to define delivery impacts and demand planning for all long lead custom partsAchievements: • Successfully managed and assisted in the sales of 22 custom offshore drilling rigs in the Middle East and Brazilian regions with individual sales ranging from $22M to $625M