Mimi Dolan Email & Phone Number

Scottsdale, Az, Us

Phoenix, Us

Director, Technical Support for Cloverleaf and RyverSeptember, 2022 to PresentDirector, QA/Customer Service & OperationsApril, 2013 – September, 2022Managed the QA and Customer Service Teams for the Ryver team collaboration application. Managed and modified the QA automated test scripts using Selenium WebDriver/IntelliJ IDEA. Automated tests were stored in GitHub for team access and review. Worked closely with the Development Team to ensure that all critical code was covered through automation and that our large enterprise customer requirements were met. Assisted end customers via email and chat. Created Tasks in Ryver to record all product defects and feature requests. Took on additional responsibilities such as Web Site Administration for Ryver.com and Defendry.com and customer invoicing.

Newcastle Upon Tyne, Gb

Managed the Development, QA and User Assistance Teams for the SalesLogix CRM product line. Worked closely with Product Management and Customer Support to ensure that customer requirements were met. Prioritized resources on current projects and customer escalations. Supported end customers and business partners with integration and product issues. Performed all administrative tasks required for the R&D Department (budgeting, purchasing, resource management, escrow, project status, defect reporting, test automation statistics, etc.)Director, QA (2005-2006)Manager, QA (2000-2004) - Responsible for planning, coordinating, and managing all testing activities involving the LAN, Web and 3rd party products of the SalesLogix Division of Interact Commerce Corporation/Sage Software. Supported the entire project development and release process. Coordinated and conducted team meetings. Planned and managed the testing cycle and 3rd party development cycle to schedule and budget targets. Coordinated and managed releases. Provided on-going status of testing/development progress and “release readiness”. Additional duties included hiring, coaching, terminations, preparation/conduction of quarterly and annual reviews for team members, and providing orientation for new employees. Supported company-wide ad-hoc tasks on an as-needed basis. Worked closely with the Technical Support Team to ensure that escalated customer issues were addressed in a timely fashion.

Us

Responsible for the management of the Quality Assurance, Customer Support, and Information Systems Departments. Formed the QA Department in April, 1997. Responsible for ensuring QA involvement in the entire development cycle of Netpro’s (5) client/server based monitoring and management tools for the Novell NetWare, Microsoft Windows NT and Banyan Vines networking environments. Implemented test plan and test case development to ensure products met required release criteria before ship to end customers. Escalated customer support issues through QA to Engineering. Implemented issue tracking processes and quality procedures to ensure product quality and customer satisfaction. Worked closely with various departments to constantly improve the customer experience.

San Jose, Ca, Us

Manager, QA and OEM Support - Responsible for the management of the QA, Customer Support, and Maintenance Development Staff . Managed all aspects of the QA cycle for the release of the Mastersoft/Adobe Scottsdale retail ("Word for Word") and OEM products. Responsible for technical support for over 80 OEM clients (including software integration questions, bug tracking/status and general product information). Updated OEMs quarterly as well as on an as-needed basis. Responsible for the retail Customer Support Department which supported multiple Mastersoft/Adobe Scottsdale’s products on DOS, Windows, MAC and 8 Unix platforms. Managed and assisted the port of Mastersoft’s source code to 5 new platforms. Managed the maintenance of Mastersoft’s source code across 15 platforms. Trained new developers and assigned them programming tasks. Responsible for the escrow of source code to comply with OEM contracts.

Responsible for all the administrative and technical aspects of the software development process for the entire line of publishing software. Administrative duties included budgeting, scheduling and staffing required for product development. Interfaced directly with clients to ensure clear understanding and timely response to their needs. Technical responsibilities included design, implementation, testing, maintenance and enhancements of the product line. Supervised technical teams in all phases of software developmentMember of the "Harvard Professional Publisher" development team.

Oaks, Pa, Us

Analyzed, designed and programmed banking and accounting applications. Served as Project Manager for the Relationship Banking Project (RBS). Designed and coded the Tax Letter product which issued specific tax information concerning current assets/liabilities on a fee basis to RBS clients