Mimi Dolan

Mimi Dolan Email and Phone Number

Director, Customer Support @ Cloverleaf Networks
Scottsdale, AZ, US
Mimi Dolan's Location
Scottsdale, Arizona, United States, United States
Mimi Dolan's Contact Details

Mimi Dolan personal email

n/a

Mimi Dolan phone numbers

About Mimi Dolan

Mimi Dolan is a Director, Customer Support at Cloverleaf Networks. She possess expertise in integration, enterprise software, software development, saas, cloud computing and 35 more skills.

Mimi Dolan's Current Company Details
Cloverleaf Networks

Cloverleaf Networks

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Director, Customer Support
Scottsdale, AZ, US
Mimi Dolan Work Experience Details
  • Cloverleaf Networks
    Director, Customer Support
    Cloverleaf Networks
    Scottsdale, Az, Us
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  • Cloverleaf Networks
    Director, Customer Support
    Cloverleaf Networks Apr 2013 - Present
    Phoenix, Us
    Director, Technical Support for Cloverleaf and RyverSeptember, 2022 to PresentDirector, QA/Customer Service & OperationsApril, 2013 – September, 2022Managed the QA and Customer Service Teams for the Ryver team collaboration application. Managed and modified the QA automated test scripts using Selenium WebDriver/IntelliJ IDEA. Automated tests were stored in GitHub for team access and review. Worked closely with the Development Team to ensure that all critical code was covered through automation and that our large enterprise customer requirements were met. Assisted end customers via email and chat. Created Tasks in Ryver to record all product defects and feature requests. Took on additional responsibilities such as Web Site Administration for Ryver.com and Defendry.com and customer invoicing.
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  • Sage Software
    Sr. Director, R&D
    Sage Software Mar 2000 - Feb 2013
    Newcastle Upon Tyne, Gb
    Managed the Development, QA and User Assistance Teams for the SalesLogix CRM product line. Worked closely with Product Management and Customer Support to ensure that customer requirements were met. Prioritized resources on current projects and customer escalations. Supported end customers and business partners with integration and product issues. Performed all administrative tasks required for the R&D Department (budgeting, purchasing, resource management, escrow, project status, defect reporting, test automation statistics, etc.)Director, QA (2005-2006)Manager, QA (2000-2004) - Responsible for planning, coordinating, and managing all testing activities involving the LAN, Web and 3rd party products of the SalesLogix Division of Interact Commerce Corporation/Sage Software. Supported the entire project development and release process. Coordinated and conducted team meetings. Planned and managed the testing cycle and 3rd party development cycle to schedule and budget targets. Coordinated and managed releases. Provided on-going status of testing/development progress and “release readiness”. Additional duties included hiring, coaching, terminations, preparation/conduction of quarterly and annual reviews for team members, and providing orientation for new employees. Supported company-wide ad-hoc tasks on an as-needed basis. Worked closely with the Technical Support Team to ensure that escalated customer issues were addressed in a timely fashion.
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  • Netpro
    Operations Manager
    Netpro Feb 1997 - Mar 2000
    Us
    Responsible for the management of the Quality Assurance, Customer Support, and Information Systems Departments. Formed the QA Department in April, 1997. Responsible for ensuring QA involvement in the entire development cycle of Netpro’s (5) client/server based monitoring and management tools for the Novell NetWare, Microsoft Windows NT and Banyan Vines networking environments. Implemented test plan and test case development to ensure products met required release criteria before ship to end customers. Escalated customer support issues through QA to Engineering. Implemented issue tracking processes and quality procedures to ensure product quality and customer satisfaction. Worked closely with various departments to constantly improve the customer experience.
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  • Adobe Systems
    Quality Assurance/Oem Manager
    Adobe Systems Aug 1991 - Jan 1997
    San Jose, Ca, Us
    Manager, QA and OEM Support - Responsible for the management of the QA, Customer Support, and Maintenance Development Staff . Managed all aspects of the QA cycle for the release of the Mastersoft/Adobe Scottsdale retail ("Word for Word") and OEM products. Responsible for technical support for over 80 OEM clients (including software integration questions, bug tracking/status and general product information). Updated OEMs quarterly as well as on an as-needed basis. Responsible for the retail Customer Support Department which supported multiple Mastersoft/Adobe Scottsdale’s products on DOS, Windows, MAC and 8 Unix platforms. Managed and assisted the port of Mastersoft’s source code to 5 new platforms. Managed the maintenance of Mastersoft’s source code across 15 platforms. Trained new developers and assigned them programming tasks. Responsible for the escrow of source code to comply with OEM contracts.
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  • Bestinfo
    Application Development Manager
    Bestinfo Jan 1985 - Aug 1991
    Responsible for all the administrative and technical aspects of the software development process for the entire line of publishing software. Administrative duties included budgeting, scheduling and staffing required for product development. Interfaced directly with clients to ensure clear understanding and timely response to their needs. Technical responsibilities included design, implementation, testing, maintenance and enhancements of the product line. Supervised technical teams in all phases of software developmentMember of the "Harvard Professional Publisher" development team.
  • Sei Investments
    Programmer Analyst
    Sei Investments Nov 1983 - Dec 1984
    Oaks, Pa, Us
    Analyzed, designed and programmed banking and accounting applications. Served as Project Manager for the Relationship Banking Project (RBS). Designed and coded the Tax Letter product which issued specific tax information concerning current assets/liabilities on a fee basis to RBS clients
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Mimi Dolan Skills

Integration Enterprise Software Software Development Saas Cloud Computing Agile Methodologies Quality Assurance Software Project Management Unix Product Management Scrum Crm Business Intelligence Vbscript Requirements Analysis Microsoft Sql Server Databases .net Test Automation Sql Software Design Test Planning Professional Services Sdlc Mobile Applications Web Services Agile Project Management Project Management Visual Studio Cross Functional Team Leadership Xml Software Engineering Web Applications Virtualization Javascript C# Rest Architecture Technical Leadership Software Quality Assurance

Mimi Dolan Education Details

  • Drexel University
    Drexel University
    Mathematics

Frequently Asked Questions about Mimi Dolan

What company does Mimi Dolan work for?

Mimi Dolan works for Cloverleaf Networks

What is Mimi Dolan's role at the current company?

Mimi Dolan's current role is Director, Customer Support.

What is Mimi Dolan's email address?

Mimi Dolan's email address is mi****@****ver.com

What is Mimi Dolan's direct phone number?

Mimi Dolan's direct phone number is +160275*****

What schools did Mimi Dolan attend?

Mimi Dolan attended Drexel University.

What skills is Mimi Dolan known for?

Mimi Dolan has skills like Integration, Enterprise Software, Software Development, Saas, Cloud Computing, Agile Methodologies, Quality Assurance, Software Project Management, Unix, Product Management, Scrum, Crm.

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