Senior Infrastructure Procurement Manager
Current• Management of North America IT Asset Management Analysts - Desktop hardware and software• Supported 15,000 plus users for desktop computers and accessories, desktop software, server software, maintenance renewals, vendor relationships.• Instrumental in building processes (Citi Marketplace, ResolveIT, Insight Warehousing, One Approval)• Partnered with senior management on corporate standards and streamlining procurement/vendor management processes.• Streamlined procurement activities – delivery time SLO along with process steps.• SLO’s – Consistently exceeded 98% SLO year to date• Manage Vendor relationship along Citi owned stock on vendor premise.• Creation of cost initiatives and metrics reporting monthly and yearly tracking for audit control.• Creation of metrics reporting for monthly/yearly totals.• Manage license database of software licenses and tracking for audit and compliance.• Major disaster recovery work with Hurricane Sandy in the Northeast United States 2012.• Created and maintained Process Control Manuals for North America Desktop Hardware and Software.• Expertise with Citi Marketplace, ServiceNow, P2P, One Approval, Virtual Requests to manage IT operational processes.• Management activities associated with procurement, asset management, vendor management, people management along with Risk and Compliance.
