Charmian Holmstead Email & Phone Number

Redmond, Washington, United States

Transitioned to work directly with Mojang Studios as the Quality Lead for multiple feature teams on Minecraft (Bedrock Edition), managing 4 full time direct reports and overseeing test strategies for 30+test team members across multiple locations.

Redmond, Washington, United States

Beagan my time with Studios Quality as a Quality Analyst, supporting Minecraft Bedrock Edition (Marketplace, Marketplace Services, 1st and 3rd Party DLC)- Managing test strategies for overseas team to execute that ensure quality for multiple feature areas. - Communicating with multiple test teams to ensure their needs are met and enable their test efforts.- Training and overseeing work for local and remote STEs that assist with Marketplace testing.- Oversee end-to-end testing for internally developed marketplace content. - Creating documentation, test strategies, and test timeline to ensure a quality product is delivered.- Ensure quality for weekly releases, Marketplace Promotional sales, and AB experiments. - Assist teams that lack dev support with technical assistance to resolve bugs.- Web testing for tools created by team for internal and partner use.- Oversee content in Marketplace (over 7000+ items with 120+ items added weekly)- Devise quality strategies to ensure content health against bi-yearly updating base game.- Create and manage automated dashboards to track Content Pipeline health and current status.- Raise Red Flags and speak to product quality and plan upcoming releases to avoid quality pitfalls. - Working with Producers and Project Managers to define plan and requirements for Quality Release.- Assisting as middle-man between Development and Production to ensure all parties understand complex tools, systems, and bugs to make informed decisions that will benefit our players.

Redmond, Washington, United States

Redmond, Wa

- Promoted internally to assistant manager, a newly created role to support high-level admin work, and assist all service leads with any and all tasks for the benefit of the lab.- Spearheaded the creation of a new test division of Shield Labs.- Researched most popular current third-party applications to implement in test pass.- Oversaw ordering of new accessories equipment. - Created test plan templates, and test cases for varying levels of passes. - Utilized Excel and PowerBI to track internal KPIs and other valuable information.- Created new streamlined employee One-on-One process to support career development.- Conducted interviews and provided Hire/No Hire recommendations, and updated interview questions.

Redmond, Wa

Manage team of 4 - 12 testers to verify PC compatibility for Microsoft Win 10 published titles. - Oversee all aspects of PC Configuration test passes run in the GTE Shield Lab.- Run 1 - 3 test passes simultaneously. - Talk with remote teams to plan passes around their needs, available time/budget, and priorities.- Creates custom test passes to verify title's state of compatibility.- Select PC hardware that will be utilized to ensure quality coverage. - Create and implement documentation that is utilized by testers to track results.- Create and maintain documentation for testers to cover best test practices.- Manage test efforts to ensure quality results and timely completion.- Assist testers with troubleshooting for third-party software, and complex script or tools. - Compiles daily reports to keep developer teams updated with our progress.- Work with testers to confirm detailed quality bugs with relevant attachments.- Port bugs to developer databases (VSTF, Jira, etc.) - Write a detailed Final Report to summarize results found, and call out trends in data obtained.Received acknowledgement for exceptional communication, excellent reports, and quality results delivered.

Redmond, Wa

High-level Multiplayer testing for Xbox One/Win 10 PC, and Windows 10 PC Compatibility. - Began as Test Associate 1, promoted to TA2.- Trusted to independently run any testes needed for all Shield Services (Multiplayer, Compatibility).- Ran solo test passes and assisted with custom developer requests.- Performed ad hoc testing to help find relevant issues.- Utilized Fiddler, Windows Network Monitor, NEWT, and Networx to perform high-level MP cases.- Managed other testers when running large-scale testes that required multiple people.- Wrote quality bugs and assisted other testers in best bug-writing practices.- Assisted with writing and maintaining documentation for other team members to utilize.

Redmond, Wa

Worked with a team to support various Microsoft Win 8 Tablet/Phone titles.- Gained a foundation in quality test practices, and bug writing skills.- Assisted manager with email communication when needed. - Independently managed workload to prepare, test, and complete end-to-end ad hoc passes on mobile devices within set amount of time.