Worked as a shelf stacker in the grocery department, ensuring that the stock is date rotated, replenish and when there are till relief calls that I then go on a till to ensure that customer are not waiting for a long time to checkout. I also worked in the Barista bar, in June 2019 till march 2020, making customers drinks and serving them with a smile on my face to ensure that there is a high level of customer service. Currently working as a Team Leader on Click and Collect, this entails that targets are met on a daily basis and that customers are receiving a satisfactory service, meaning that there are little number of substitutions on their order and no missing items. That they do not wait any longer than 5 minutes. This role also oversees the pickers making sure that they are picking within an acceptable time frame and that orders are dispatched on time. This gives me the experience of leadership and making sure that not only are the pickers and members of my team are working with acceptable standards, they are also comfortable and enjoy their role within the store which is beneficial for tea, work.

Working as part time on checkouts, as well as working in the Kiosk and Customer service. Dealing with complaints and resolving any problems that may have occur in the customers shopping trip. Ensuring that they have the best shopping experience possible.