Myrline (Mimi) Lamour Email & Phone Number

Fort Lauderdale Area

• Developed and maintained close relationships with clients and vendors to ensure I positively represent the Lennox Brand by providing proactive, real-time customer service.
• Consistently communicate with customer service, field technicians and branch managers to coordinate and manage ETA’s, call status, and open service calls in order to ensure we deliver on customer expectations.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Communicate the progress of open WO and metrics to clients on a weekly or bi-weekly basis.
• Be the primary point of contact and build long-term relationships with customers.

Fort Lauderdale

• Developed and maintained close relationships with clients and vendors to ensure I positively represent the Lennox Brand by providing proactive, real time customer service.
• Consistently communicate with customer service, field technicians and branch managers to coordinate and manage ETA’s, call status, and open service calls in order to ensure we deliver on customer expectations.
• Manage performance quality of branch offices by reviewing data and compliance reports. Hold each branch accountable
• Take ownership of assigned accounts by tracking work orders from start to completion.
• Assist customer support staff with training and development
• Recognized as top performer in comparison to my peers

Fort Lauderdale, FL

• Handle inbound and outbound calls and email for fast paced, high volume call center.
• Dispatched technicians nationwide to service commercial accounts. Entered all new customer information, service calls, and quotes within 15 minutes of receipt time.
• Update internal portal and customer websites.
• Contributed to the development of new strategies to enhance customer experience.

Sunrise, FL

• Understand customer requirements to provide an excellent service experience while exceeding customer expectations.
• Responsible for partnering with large business accounts to assist their customer with account inquires and credit issues

Associate’S Degree, Business Administration And Management, General

High School Diploma