Mimi Shen Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Worked with the renowned founder of the COVT&R, Dr. Angela Peddle in customer service improvement tactics and balance operational requirements with best practice techniques• Curating organized internal documents from detailed meeting files of bi-weekly staff meetings and cross-examining regularly in “retrospectives” with management• Analyzed competitors in market and modelled new procedures for effective recruitment of 4 new hires to achieve organizational goals for excellent patient care and education• Created a job analysis of 3 roles cross-trained in 2 departments of the business to filter gaps in knowledge and streamline onboarding tasks using ATS and HRIS• Recruitment sources: Medical ATS (Greenhouse), LinkedIn and public job banks• Conducted phone interviews, in-clinic interviews, successfully on-boarded and trained new members of staff in timely manner

Burlington, Ontario, Canada

• Provided exceptional interpersonal/communication skills to de-escalate all customer issues in a fast-paced work environment • Juggled multiple administrative roles in a diverse, ever-changing team• Ability to prioritize and manage all tasks including exceeding monthly sales goals

Chrp, Human Resources Management And Services

The CHRP program prepares human resource professionals to find, recruit, manage and motivate the right talent to achieve organizational.

Bachelor Of Science - Bsc, Honours Science, 3.7

Activities and Societies: UNICEF, LifeScience SocietyThe Life Sciences program provides the opportunity to study topics in human health.