• Worked with the renowned founder of the COVT&R, Dr. Angela Peddle in customer service improvement tactics and balance operational requirements with best practice techniques• Curating organized internal documents from detailed meeting files of bi-weekly staff meetings and cross-examining regularly in “retrospectives” with management• Analyzed competitors in market and modelled new procedures for effective recruitment of 4 new hires to achieve organizational goals for excellent patient care and education• Created a job analysis of 3 roles cross-trained in 2 departments of the business to filter gaps in knowledge and streamline onboarding tasks using ATS and HRIS• Recruitment sources: Medical ATS (Greenhouse), LinkedIn and public job banks• Conducted phone interviews, in-clinic interviews, successfully on-boarded and trained new members of staff in timely manner

• Provided exceptional interpersonal/communication skills to de-escalate all customer issues in a fast-paced work environment • Juggled multiple administrative roles in a diverse, ever-changing team• Ability to prioritize and manage all tasks including exceeding monthly sales goals