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Mimi Sinclair is listed as Consumer Experience | BPO Expert | Innovation | Process Improvement | Operations Efficiency based in Houston, Texas, United States. AeroLeads shows a matched LinkedIn profile for Mimi Sinclair.
Mimi Sinclair previously worked as Operations Supervisor at Inktel Contact Center Solutions and Team Supervisor at Contactsource. Mimi Sinclair studied at Valencia College.
Dynamic and results-driven professional with extensive experience in operations management, business consulting, customer service optimization, and AI-driven solutions. Proven track record in managing high-profile accounts, developing comprehensive training programs, and driving business process improvements. Adept at creating innovative strategies to enhance operational efficiency and customer satisfaction. Passionate about mentoring and coaching emerging leaders to achieve their full potential.
A career timeline built from the work history available for this profile.
Orlando, Florida, United States
Client: Major Educational InstitutionSupervised the operations for the client’s account, ensuring efficient handling of student inquiries and support services.Managed a team of 20 agents, providing training and development to enhance service delivery.Implemented standard processes to streamline operations, resulting in a 50% reduction in average handle.
Greater Orlando
Worked with a startup tech company specializing in a background search engine.Developed and maintained a strong and sustainable team of call center representatives.Completed performance evaluations, provided ongoing coaching, and used reporting to analyze performance and drive process improvements.Managed employee relations and communicated changes to.
Greater Orlando
Supported a major financial institution's unemployment payment card services.Conducted critical reviews of targeted customer interactions and summarized call listening data to identify key findings.Tracked and managed the outcomes of continuous improvement efforts and completed audits to ensure compliance with quality guidelines.Created speech analytics.
Greater Orlando
Supported Medicare and Medicaid workflows.Provided non-clinical support to workflows involving utilization management, case management, disease management, and health promotion.Screened and assigned faxes, processed authorizations via True Care, and coordinated correspondence and material distribution to enrollees and providers.Ensured accurate and.
Greater Orlando
Client: Major Global Cosmetics RetailerManaged the implementation and ongoing operations of the client’s customer service account.Led a team of 10-15 Team Supervisors to handle customer inquiries and issues, ensuring high levels of customer satisfaction and operational efficiency.Developed and implemented quality assurance standards and training programs.
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Mimi Sinclair is listed as Consumer Experience | BPO Expert | Innovation | Process Improvement | Operations Efficiency.
Mimi Sinclair is based in Houston, Texas, United States.
Mimi Sinclair has worked for Inktel Contact Center Solutions, Contactsource, Ttec, Magellan Healthcare Llc., and 24-7 Intouch.
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Mimi Sinclair studied at Valencia College.
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