Mimi Bolden-Roberts Email & Phone Number

Austin, Tx, Us

Santa Barbara, Ca, Us

LogicMonitor connects, correlates, and enriches observability data to help unify fractured IT into a single view that enables teams to deliver efficiency, insights, and value from the infrastructure to the digital experience. We leverage AI to provide unprecedented context to business-critical services that are the foundation for growth and innovation in a hybrid world. For more information, visit www.logicmonitor.com.

Austin, Texas, Us

-Manage the entire post-sale customer journey for ClosingLock customers with a current book of 112 clients.-Devise CSM operations, and leveraged extensive title industry expertise to drive customer adoption and expedite sales cycles for the company.-Support the sales team by building sales content, sharing key industry knowledge, and developing continuing education training.-Drive ClosingLock product adoption by leading onboarding & trainings for new customers and their teams, and maintaining customer product adoption of 50% or greater-Offer customers timely reactive support & troubleshooting when needed-Conduct customer renewals, annual EBRs, and identify upsell opportunities-Gather referrals, industry trends, and product feedback, liaising with sales & product teams to drive growth & improvement across the organization-Improve customer metrics across several key performance indicators (adoption, retention, engagement, health, etc.)

San Francisco, California, Us

-Held company record of $150K in ARR closed in one month.-Maintain alignment with Sales, Marketing, Support, and Product teams to drive revenue and improve client retention.-Identify and effectively communicate critical research, trends, products, and data-driven insights to help partners and clients grow and optimize their business operations.-Conduct quarterly business reviews with partners to analyze metrics, market industry trends, and identify areas for growth opportunities.-Demonstrate new product features to integrated partners and provide feedback to Product teams.-Develop, cultivate and own industry relationships with relevant influencers, partners, and associations to generate new business opportunities, accelerate existing sales opportunities and drive revenue for Qualia.-Plan and execute programs, activities, and campaigns, including live events, to build a community of advocates and boost brand awareness.-Successfully meet assigned targets for profitable sales, pipeline generation, and strategic objectives for the entire Northeast region.-Drive alignment with sales, marketing, and product teams to maximize awareness of market opportunities and improve Qualia’s presence and growth in the assigned region.

Austin, Texas, Us

-Ensure proper flow of information, pursuing detailed follow up during residential application process for clients -Proactive in creating efficient processes to support operational excellence -Maintains calendars and all scheduling -Ability to manage several complex projects simultaneously while working under pressure to meet deadlines -Proven ability to work effectively in a team environment with associates -Provide telephone coverage, including responding to inquiries, taking detailed messages and escalating calls appropriately -Locating homes and apartments using Smart Apartment Data and the Multiple Listing Services-Accounting and detailed documentation for disbursement of all application fees-Manage accounts for all clients -Prepare metric reports for landlords to determine effectiveness of marketing strategies and plan for future changes-Conduct on-site interviews and on-boarding for new hires-SaaS experience

Atlanta, Ga, Us

-Coordinated delivery of American Cancer Society patient programs-Developed and maintained strong working relationships with volunteers, vendors, and program partners to deliver patient programs-Ensured timely updates to Patient Resource Specialists regarding status of patient requests through thorough and accurate documentation in corporate database-Exercised independent judgment and discretion to resolve urgent and or complex issues; and if necessary, escalate to appropriate staff-Managed volunteer staff, coordinators, vendors and program partners to fulfill patient requests as well as collaboratively troubleshooting challenging requests to find viable solutions-Demonstrated highest level of customer service through positive constituent engagement with a flawless attention to detail

Atlanta, Ga, Us

-Assisted patients in achieving the best possible health outcome by facilitating access to American Cancer Society patient programs as well as community resources to assist with cancer-related needs such as transportation, lodging, and support.-Developed and maintained strong working relationships with field staff, volunteers, and health care systems.-Provided accurate program and resource information to all patients-Captured complete patient information and documented interaction in the constituent database, including identification and documentation of unmet needs-Worked in a high call volume environment -Patient registration-Responded to questions about service, and escalated calls appropriately -Received an award for outstanding customer service through Rewards and Recognitions Program