Mizanur Rahman Email & Phone Number

Dhaka, Bangladesh

- To supervise the regional team in service and spare parts management, including service planning, budgeting, and controlling to obtain cost-effective service advantage.- Supervised & implemented Winsoft (ERP) Software and automated the procedure.- Day-to-day service-related job with detail & process-oriented on-time reporting.- To summarize the regional executive report and submit it to top management as required.- Supervise day-to-day operations in the customer service department and generate Post Service Follow-up (PSF) Reports.- To respond to customer service issues promptly.- To raise claim for warranty issuance and reimbursement from the principal team.- To create effective customer service procedures, policies, and standards.- To develop customer satisfaction goals and coordinate with the team to meet them on a steady basis- Review monthly service and ensure necessary reconciliations before the service are circulated to the management.- To carry out periodic reviews of the budget.- To maintain retailer network.- To arrange periodic internal audits.- To maintain internal control and compliance with policies at all levels of the company.- Implementing and ensuring internal control procedures as per group policies.

Barisāl, Bangladesh

- Responds to customer complaints.- Response to the issuance of warranty.- Spare Parts Stock maintain.- To complete Pre- Delivery Inspection (PDI)- Evaluate and resolve problems of the customer.- Manage spare parts stock and inventory.- Report writing and filing.

Sylhet, Bangladesh

- Respond to plant's complaints.- Evaluate and resolve problems of the Compressor.- Writing reports and Documentation

Mba In Supply Chain Management (Scm), Business Administration And Management, General

B.Sc. In Mechanical Engineering, Mechanical Engineering

Diploma-In-Engineering, Diploma In Automobile Engineering

S.S.C, Humanities/Humanistic Studies