Syamimi Abd Hamid Email & Phone Number

Selangor, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

1. Led requirements gathering by engaging with clients to understand their business processes, objectives, and requirements, ensuring alignment with technical solutions. 2. Implemented and mapped client's competencies into TalentPulse by configuring their account, tools subscribed, and journey based on their requirements, achieving client-specific functionality and adherence to best practices. 3. Conducted thorough testing and quality assurance to ensure the reliability and effectiveness of implemented solutions. 4. Provided hands-on training sessions for administrators to ensure successful adoption and satisfaction with the system. 5. Collaborated with product managers to optimize solution designs and resolved technical challenges based on received feedback. 6. Managed project lifecycles from initial kick-off to system delivery and implementation, ensuring projects were completed on time and within scope. 7. Developed detailed project plans, including timelines, deliverables, and resource requirements, and monitored progress against these plans. 8. Maintained effective communication channels with clients, stakeholders, and internal teams, providing regular updates on project status and addressing any issues or risks. 9. Facilitated project meetings by organizing and leading them, ensuring clear agendas, concise minutes, and actionable follow-up items. 10. Ensured all project documentation was up-to-date and accessible, including requirements, project plans, and training materials. 11. Provided exceptional client service, achieving satisfactory ratings in post-implementation surveys and receiving recognition for outstanding client interactions. 12. Collaborated with overseas partners to deliver hands-on system training on-site and ensure effective knowledge transfer.13. [Initiatives] Launched the "Embracing Growth: Learning & Wellness Integration" initiative within the Professional Services team to promote continuous development and well-being.

Malaysia

1. Acted as the initial point of contact to address clients' inquiries and service requests through customer support or help desk channels. 2. Offered assistance, resolutions, and recommendations to clients by analyzing and resolving support cases. 3. Collaborated with cross-functional teams (tech & engineering, product, delivery, etc.) for support escalations. 4. Followed up closely with clients on support status and strived for the closure of support cases. 5. Monitored SLA and Support CSAT trends, working towards the company's defined goals. 6. Assisted in generating periodic insights for support health checks in various formats. 7. Participated in global rollouts and supported clients in applying and adopting patches and updates, including reconfiguration. 8. Contributed to customer support improvement initiatives and advocated for internal adoption of new support processes or practices. 9. Developed and executed comprehensive project plans for the in-house system, outlining timelines, deliverables, and resource requirements. 10. Coordinated and led cross-functional teams (Account Manager/Consultants/Client's Project team/Product Owner), ensuring alignment with project objectives and deadlines. 11. Monitored and communicated project progress, promptly addressing issues, risks, and deviations from established timelines. 12. Established and maintained effective communication channels within the project team and with external stakeholders. 13. Identified, assessed, and managed project risks, implementing mitigation strategies to ensure project success. 14. Collaborated with stakeholders to define clear project requirements, ensuring alignment with organizational objectives. 15. Facilitated project update meetings, providing structured agendas, concise minutes, and actionable follow-up items. 16. Created user-friendly training materials, including manuals, guides, and multimedia resources, to support ongoing system familiarization.

Malaysia

1. Supported delivery teams in providing new customer services per Uecomm product guidelines and customer expectations. 2. Ensured that customer connections were well-documented to enable Uecomm to deliver contracted services on time and within budget. 3. Raised third-party orders and liaised with several third-party providers for the delivery of their services. 4. Raised Purchase Orders (PO) for services with external providers and requested Goods Receipt Notes (GRN) once Purchase Orders were raised. 5. Performed assurance checks for acceptance of Order Requests. 6. Validated returned order requests for financial viability and gained signoff on invoices from relevant staff. 7. Assisted and guided the Engineering department on the correct process to raise Goods Receipt Notes (GRN) and Purchase Orders (PO). 8. Prepared weekly and monthly reports for GRN and Fund status, Commitment Reports, and Contract Entry in Project Tracking, and ensured daily updates of the contract allocation report. 9. Developed Work Instructions related to Customer Implementation Support tasks and uploaded them into SharePoint for use by onshore and offshore teams in Customer Implementation and Design. 10. Provided training to outsource vendors on correctly entering projects into the in-house tracking system. 11. Trained, guided, and continuously supported the team, onshore and offshore, on process and business rules regarding Customer Implementation tasks. 11. Provided Implementation Managers and Consultants with information to ensure well-coordinated and predictable service delivery to customers. a. Assisted in preparing high-level service delivery plans indicating major milestone dates for customer connections. b. Tracked all projects against high-level service delivery plans in cooperation with the Customer Implementation Program Manager to ensure milestones and KPIs were met. c. Balanced service level expectations with commercial and operational realities.

Petaling Jaya, Selangor, Malaysia

1. Supported network delivery for new/existing customers in accordance with UECOMM guidelines to ensure seamless service provision.2. Documented customer connectivity details meticulously to facilitate smooth delivery of networking services within specified timeframes and budgets.3. Provided Implementation Managers and Consultants with necessary network information to ensure coordinated and predictable service delivery to customers.4. Addressed cancellation requests promptly, particularly for services related to churned-out customers, to ensure timely resolution.5. Served as a liaison between Implementation Managers and external vendors, facilitating the submission of 3rd party order requests.6. Assisted in the preparation of high-level service delivery plans, outlining major milestone dates for customer connections.7. Generated new and variation purchase orders for various network products to maintain accurate order processing.8. Verified and processed invoices for timely release of payments to ensure financial accuracy.9. Proactively liaised with various teams/departments to ensure required service dates were met.10. Performed QA functions on a random sample of completed customer connections and drove improvements as necessary.11. Provided a single point of contact for third-party orders for the respective delivery team and administration functions within the team.12. Raised orders and liaised with third-party providers for the delivery of their services.13. Cross-referenced invoices from external providers to purchase orders and ensured they were signed off by relevant staff for payment.14. Prepared Work Instructions related to Customer Implementation Support tasks and uploaded them into SharePoint for use by onshore and offshore teams in Customer Implementation and Design.15. Mentored onshore staff one-on-one to guide them on raising orders and assisted with investigating issues as required.

Plaza 33, Petaling Jaya

1. Activated voice, data, and value-added services for all orders allocated within agreed timeframes to optimize customer satisfaction during their transition to Optus.2. Liaised with OB Customers and Key Business Partners to ensure smooth service transition and high customer satisfaction.3. Conducted quality checks on all incoming mobile orders to ensure compliance with Business Mobile Marketing guidelines and regulations and educated the requesting party to reduce rework and meet SLA timeframes.4. Ensured the accuracy of Optus Mobile provisioning by strictly adhering to established processes.5. Provided Mobile delivery support and guidance to internal stakeholders to facilitate efficient service delivery.6. Supported Key Business Partners by addressing queries related to Mobile delivery processes, activation of Optus Mobile business products, and answering questions about the Mobile Delivery Group processes, SLAs, and key responsibilities.7. Processed and oversaw service provisioning and hardware order requests for the Business Mobile unit to ensure timely and accurate service delivery.8. Met KPI targets for all requests from customers/stakeholders to ensure their expectations were fulfilled.9. Informed customers/stakeholders about the progress of their requests and resolved associated issues to maintain transparency and satisfaction.10. Conducted data entry and troubleshooting with exceptional accuracy to complete tasks with zero error defects.11. Fostered a close working relationship with a third-party logistics supplier to manage hardware distribution and basic activation effectively.12. Initiatives: Created work templates and trackers to minimize potential errors and monitored personal performance.

Rhb Main, Jalan Tun Razak Kl

1. Generated monthly group HR reports for the board of directors to provide key insights and updates.2. Monitored and compiled monthly performance and training reports for Manpower Management staff to track progress and development.3. Developed and circulated a monthly HR News Flash within the HR department to keep staff informed and engaged.4. Supported the internal auditor by preparing relevant documents during audit periods to ensure compliance.5. Facilitated communication between vendors and recruiters for criminal checks and CTOS tests to ensure thorough candidate vetting.

Rhb Main, Jalan Tun Razak Kl

1. Assisted in the enhancement of recruitment processes within the Manpower Management Division to streamline candidate selection.2. Screened CVs of potential candidates and recommended suitable candidates to recruiters to improve hiring efficiency.3. Supported recruiters by issuing interview invitations, conducting referral checks, and assisting during walk-in interviews to ensure a smooth interview process.4. Managed the processing of staff cards to maintain accurate employee records.5. Created and updated the HR News Flash monthly to keep staff informed of important updates and news.6. Formulated training schedules for Manpower Management staff to ensure they met KPI targets effectively.

Bachelor Of Business Administration (Hons) Business Economics, Business Economis

Activities and Societies: UiTM Brassband, A member of Band of Spirit Shah Alam, VP of Business Economics Student Society (BESS) BBA (Hons).

Business And Economics