Mimi Palmer, M.Ed., Csm Email & Phone Number

Atlanta, Ga, Us

Conducts brief medical needs assessments.Accompanies to medical or medical-related appointments.Assists the individual in understanding the idea of whole health and the role of health screening.Distributes basic health information that is pertinent to the individual’s personal health.Communicates and collaborates with community health providers.Assists clients in identifying and securing medical services and resources.Supports behavior changes for health improvement.Attends weekly treatment team meetings.Completes all administrative forms and clinical documentation within the EMR (Electronic Medical Record) within the guidelines of agency policy.

Seasoned Empowerment Coach and Motivational Speaker helping individuals to become their best selves through establishing and achieving life goals and pursuing career opportunities. Provide insight, suggestions, new ideas and action steps for clients that aided them to more clearly make decisions and facilitate change.Core competencies include: active listening, strong verbal communication skills, problem-solving and progress management.

Consistently met or exceeded performance targets, including audience growth, engagement, and advertising revenue, resulting in recognition and bonuses from management.Responded to listener feedback and requests in a timely and professional manner, resulting in a high level of customer satisfaction and loyalty.Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies, resulting in a competitive edge and continued success in a rapidly evolving industry.

Developed and implemented marketing strategies, including social media, email marketing, and targeted advertising campaigns, resulting in increased brand awareness and customer engagement.Negotiated favorable contracts with vendors and suppliers, resulting in cost savings of 10% on average.Conducted ongoing market research and analysis to identify trends, assess competition, and identify opportunities for growth and innovation.

Recruited and managed a team of 100 volunteers, resulting in a 50% increase in volunteer hours over 2 years.Implemented a volunteer recognition program, resulting in a 15% increase in volunteer retention rates.Developed and delivered volunteer training programs, resulting in a 20% improvement in volunteer performance metrics.

Atlanta, Ga, Us

Maintained accurate and detailed logs of all incidents, patrols, and other activities, resulting in a 100% compliance rate with company policies and legal requirements. Maintained compliance with all state and federal regulations and guidelines, ensuring a safe and secure environment for employees and visitors.Responded to customer inquiries and requests in a professional and courteous manner, resulting in a 95% satisfaction rating from customers and visitors.

Atlanta, Georgia, Us

Engages in resource development for individual with DBHDD served and ensures their life goals are implemented, personal outcomes are achieved, and the quality of care is high in every respect. Assists in problem solving, communicating regularly with residents, direct support professionals (DSP’s), families and the Program Director. Ensures each location operates in compliance with local, state and federal rules and regulations including HIPPA which apply to Community Living Arrangements and UCP Community Living Services.

Managed the front office of a busy medical practice, scheduling and coordinating appointments for up to 100 patients per day with a 98% on-time appointment rate.Streamlined patient check-in and check-out processes, reducing wait times by an average of 10 minutes and increasing patient satisfaction ratings from 4.0 to 4.5 out of 5 stars.Maintained accurate patient records and insurance information, resulting in a 95% claim acceptance rate and a 10% reduction in claim denials.

Alpharetta, Georgia, Us

Increased patient satisfaction ratings from 3.5 to 4.5 out of 5 stars through effective communication, empathy, and attention to detail. Maintained compliance with all HIPAA and other regulatory requirements, ensuring patient privacy and confidentiality and avoiding potential legal issues.Demonstrated proficiency with electronic health records (EHR) and other patient management software, resulting in a 20% improvement in data accuracy and a 15% reduction in documentation errors.

San Francisco, Ca, Us

Developed and maintained relationships with clients, providing exceptional customer service and meeting or exceeding client expectations.Demonstrated proficiency with GPS navigation systems, resulting in a 20% improvement in route optimization and a 10% reduction in travel time.Safely transported passengers or goods to various destinations, logging over 100,000 miles of accident-free driving experience.

Atlanta, Georgia, Us

Supervised and managed a team of 30 patient access representatives, resulting in a 25% increase in patient satisfaction ratings over 2 years.Improved patient flow and decreased wait times by implementing process improvements, resulting in a 20% reduction in patient wait times and a 15% increase in patient throughput.Developed and implemented new patient access protocols and procedures, resulting in a 10% reduction in patient registration errors and a 5% increase in patient registration accuracy.

Atlanta, Ga, Us

Managed the pre-registration process for incoming patients, ensuring accurate and timely registration information and minimizing wait times for patients.Verified insurance coverage and eligibility, providing patients with clear and accurate information regarding their insurance benefits and financial responsibility.Coordinated with hospital departments to ensure all necessary pre-registration information was obtained, resulting in a 95% accuracy rate for patient information.

Princeton, Nj, Us

Administered and proctored exams in accordance with testing protocols, resulting in a 98% accuracy rate and a 100% compliance rate with company policies and legal requirements.Maintained security of testing materials and ensured confidentiality of test-taker information, resulting in a 100% compliance rate with security protocols and privacy regulations.Managed test-taker schedules and assignments, resulting in a 95% completion rate of test-taking tasks.

Managed administrative tasks for the school principal, including scheduling appointments, managing calendars, and preparing reports, resulting in a 100% completion rate of administrative tasks.Managed student records and maintained accurate databases, resulting in a 100% compliance rate with legal and regulatory requirements.Contributed to a positive and collaborative work environment, working effectively with co-workers and supervisors to achieve team goals.

Philadelphia, Pa, Us

Selected as Subject Matter Expert to assist and facilitate new hire training with Lead Trainer and Lead Facilitators in new hire training program.Supported the implementation of new hire training programs for call center representatives, resulting in a 50% reduction in average call handling times and a 20% increase in customer satisfaction scores.Provided ongoing support and coaching to trainees, including one-on-one sessions and follow-up evaluations, resulting in a 90% employee retention rate and improved employee performance.

Evaluate volunteer applications, interview candidates, and match them with appropriate roles based on their skills and interests, with a goal of ensuring that 90% of volunteers are matched with roles they enjoy and feel comfortable in.Provide orientation and training to volunteers to ensure they are equipped with the necessary knowledge and skills to perform their roles effectively, with a goal of achieving an average training satisfaction score of at least 8 out of 10.Establish and maintain relationships with community partners to promote volunteer opportunities and collaborations, with a goal of developing at least two new partnerships with local organizations within the first six months.

Utilized data tracking and analysis to monitor resident progress and identify areas for improvement, resulting in a 20% improvement in resident outcomes over a 12-month period.Conducted regular staff training sessions on topics such as de-escalation techniques and cultural competency, resulting in a 30% reduction in staff turnover and an increase in staff satisfaction.Supervised and trained a team of 8 direct care staff, achieving a 95% employee retention rate and an average satisfaction score of 9 out of 10 on annual employee surveys.

Developed and implemented a comprehensive volunteer management program, resulting in a 20% increase in volunteer engagement and a 15% increase in volunteer retention.Established and maintained relationships with key stakeholders, including donors, volunteers, and community partners, resulting in a 30% increase in community engagement and support.Collaborated with the Board of Directors to ensure organizational goals were aligned with the strategic vision and mission, resulting in a 100% alignment rate.

Assisted in the coordination and implementation of daily activities and programs for elderly residents, resulting in a 90% satisfaction rate among participants.Maintained accurate participant records and program attendance, ensuring data integrity and effective program evaluation.Collaborated with other staff members to identify program needs and develop new program ideas, resulting in a 15% increase in program offerings and a 10% increase in program attendance.

Masters, Adult Education And Devleopment

Bachelor, Psychology