Senior Director Professional Services, North America
Current
Sep 2023 - Present
AeroLeads people directory · profile
Mimi Smith Email & Phone Number
Sr. Director, Services, North America at Acoustic
at
Acoustic
1 work email found
@acoustic.com
3 phones found area 281 and 415
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Director, Services, North America at Acoustic
Location
Greater Houston, United States, United States
Who is Mimi Smith? Overview
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Quick answer
Mimi Smith is listed as Sr. Director, Services, North America at Acoustic at Acoustic, based in Greater Houston, United States, United States. AeroLeads shows a work email signal at acoustic.com, phone signal with area code 281, 415, and a matched LinkedIn profile for Mimi Smith.
Mimi Smith previously worked as Senior Director Professional Services, North America at Acoustic and Sr. Director, Customer Onboarding at Acoustic. Mimi Smith holds Masters, Business Administration from University Of Phoenix-Houston Campus.
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Email format at Acoustic
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{first}.{last}@acoustic.com
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Profile bio
About Mimi Smith
CORE COMPETENCIESCustomer Success• Responsible for implementation, execution, and completion of multiple projects in a deadline-driven environment • Responsible for onboarding, building, and maintaining successful client relationships post-sales as the reliable point of contact • Provide regular updates to clients on the progress of projects• Responsible for conducting business reviews• Achieve and exceed target KPIs including but not limited to renewal % and upsell %Sales• Responsible for developing sales strategies to attract new clients• Responsible for evaluating customer needs and building long lasting relationships in a consultative manner• Research new accounts and generate leads Sales Operations• Proactively monitors and strives to maintain high levels of quality, accuracy, and process efficiency in the sales organization’s planning efforts• Proactively identifies opportunities for sales process improvement assisting sales management in understanding process bottlenecks and inconsistencies• Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. • Implements and owns the process of CRM and monitors the sales organization’s compliance with required standards for maintaining CRM data• Owns the pre-sales process from study design to contracting in partnership with the sales organization including developing technical proposals and contracts for sales organization using project management skills to coordinate and bring together information from various sources• Developed and managed Contract Management Systems and Processes• Key contributor in defining cost and price models for products and services• Builds peer support and strong internal-company relationships with other key management personnel including but not limited to Sales, Finance, Legal, Product Development, Operations, Compliance, etc.
Listed skills include Dna, Qpcr, Pcr, Genomics, and 18 others.
Current workplace
Mimi Smith's current company
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14 roles
Mimi Smith work experience
A career timeline built from the work history available for this profile.
Sr. Director, Customer Onboarding
Current
Mar 2022 - Present
Business Development Director, Us Oncology Research
- Responsible for building strong relationships with customers and monitoring their experience
- Responsible for creating detailed business plans to facilitate the attainment of goals and quotas
- Managing the entire sales cycle from finding a client to securing a deal
- Unearthing new sales opportunities through networking and turn them into long term partnerships
- Present products to prospective clients
- Perform initial on-boarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
May 2019 - Feb 2022
Account Executive
- Providing support for clients by being well versed on all offerings to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds.
- Making cold calls and reaching out to prospects.
- Following up with prospects throughout the sales cycle to ensure needs are being met.
- Presenting and demonstrating the value of products and services to prospective buyers.
- Developing sales strategies and setting quotas.
- Maintaining a database of contact information.
Aug 2018 - May 2019
Account Executive
- Providing support for clients by being well versed on all offerings to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds.
- Making cold calls and reaching out to prospects.
- Following up with prospects throughout the sales cycle to ensure needs are being met.
- Presenting and demonstrating the value of products and services to prospective buyers.
- Developing sales strategies and setting quotas.
- Maintaining a database of contact information.
Jul 2017 - Aug 2018
Associate Director, Sales Operations
- Responsible for understanding customer requirements as communicated by the sales organization and developing project strategies for proposals and contracts for the following groups: Healthcare Informatics, Health.
- Frequently worked and collaborated with cross-functional teams such as Product Development, Marketing, Finance, Legal, Quality, Compliance to develop solutions for customers
- Successfully developed and implemented a Sales Workflow Management process in Salesforce.com to improve sales efficiencies
- Responsible for providing metrics reporting to key management on sales performance
- Key contributor to the implementation of a Contract Management System
- Responsible for generating, reviewing and negotiating contract terms under general counsel supervision
Jun 2011 - Jun 2017
Marketing Manager
- Responsible for all marketing communications functions including website support, generating marketing collateral pieces, email blasts, and press releases for GLP and CLIA regulated services
- Performed functions of a product manager providing market research and support
- Business development function: Responsible for identifying key contacts within Pharmaceutical companies and establishing relationships
- Successfully implemented a Customer Relationship Management system
- Developed and conducted Sales Training
- Attending tradeshows as company representative
May 2010 - Jun 2011
Manager, Business Operations
Beckman Coulter Genomics
- Support all Operational functions of a GLP/cGMP facility
- Support Global Product Managers in creation and advocating business plans for new services
- Responsible for understanding operational costs and developing pricing for strategies
- Established the customer support department at Texas office and was a key contributor in the development of the department globally
- Manage team of 7 members; 5 in local office and 2 members in the North Carolina office
- Responsible for Proposal Generation, providing experimental design and suggested pricing to field sales team
Oct 2008 - Dec 2009
Manager, Business Support/Customer Service Unit
Cogenics, A Division Of Clinical Data, Inc
- Established the customer service department at Texas office and provided much input in the development of the department globally
- Manage team of 7 members; 5 in local office and 2 members in the North Carolina office
- Generate and provide visibility among departments for the entire division using metrics reporting
- Provide sales and technical support to field reps and customers for proposal generation
- Act as liaison for multiple departments, ex: Operations, Sales, Finance, Marketing
- Coordinated the execution of cross-site projects with multiple Quality Systems, such as GLP/cGMP/CLIA/ISO
Oct 2006 - Sep 2008
Marketing Product Manager
Cogenics, A Division Of Clinical Data, Inc
- Provide sales and technical support to all field sales reps for generating and closing sales
- Provide assistance to sales by scoping potential opportunities and generating complex strategies for proposal generation
- Coordinate and conduct sales training
- Provide market analysis and promote brand awareness of new company name
- Assisted in developing first version of company service catalog
- Developed technical writing pieces of services we offer as marketing pieces
Feb 2006 - Oct 2006
Account Representative
Lark, A Genaissance Company
- Provide sales support with generating sales proposals and project strategies for 5 field sales reps
- Manage uncovered territories as an inside sales rep
- Generate leads for field sales reps
Apr 2005 - Feb 2006
Scientific Analyst Ii
Lark, A Genaissance Company
- Managed an average of 30-40 projects at any given time, with an average value of $10,000 each
- Performed Project Management functions by developing project strategies and scheduling work through lab to meet objectives and customer expectations oStrategies included: DNA/RNA extractions, Plasmid Preps, Culture.
- Performed Customer Service functions, contacting clients and updating them on the progress of their projects, answering questions, providing technical support
- Performed Data Analysis, analyzing all DNA sequence data to meet client’s objectives using GeneCode’s Sequencher Analysis Software and ABI Sequence Scanner
- Composing Final Reports from data generated and submitting to customers
Jul 2004 - Apr 2005
Laboratory Manager
Lark Technologies, Inc
- Managed a team of 5 laboratory technicians
- Designated Radiation Safety Officer
- Signed and authorized quality control experiments under GLP/cGMP compliance
- Made sure project deadlines were met and reported progress to Director of GST Dept. and VP of Operations
Jan 2003 - Dec 2003
Laboratory Technician
- Assisted graduate students in setting up scientific experiments in relation to their thesis using the organism Dictyostelium discoideum
- Performed lab techniques: RNA Extractions, DNA extractions, PCR amplification, Radioactive labeling/hybridizing, Cloning, Electrophoresis, Microarray, Cell culturing
Dec 1999 - Jan 2003
3 education records
Mimi Smith education
Masters, Business Administration
University Of Phoenix-Houston Campus
Bachelor Of Science, Biological And Physical Sciences
University Of Houston-Downtown
Biology, Biology
University Of Texas At Brownsville
FAQ
Frequently asked questions about Mimi Smith
Quick answers generated from the profile data available on this page.
What company does Mimi Smith work for?
Mimi Smith works for Acoustic.
What is Mimi Smith's role at Acoustic?
Mimi Smith is listed as Sr. Director, Services, North America at Acoustic at Acoustic.
What is Mimi Smith's email address?
AeroLeads has found 1 work email signal at @acoustic.com for Mimi Smith at Acoustic.
What is Mimi Smith's phone number?
AeroLeads has found 3 phone signal(s) with area code 281, 415 for Mimi Smith at Acoustic.
Where is Mimi Smith based?
Mimi Smith is based in Greater Houston, United States, United States while working with Acoustic.
What companies has Mimi Smith worked for?
Mimi Smith has worked for Acoustic, Mckesson, Cofactor Genomics, Nugen Technologies, and Mckesson Specialty Health.
How can I contact Mimi Smith?
You can use AeroLeads to view verified contact signals for Mimi Smith at Acoustic, including work email, phone, and LinkedIn data when available.
What schools did Mimi Smith attend?
Mimi Smith holds Masters, Business Administration from University Of Phoenix-Houston Campus.
What skills is Mimi Smith known for?
Mimi Smith is listed with skills including Dna, Qpcr, Pcr, Genomics, Dna Sequencing, Molecular Biology, Microbiology, and Laboratory.
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