CORE COMPETENCIESCustomer Success• Responsible for implementation, execution, and completion of multiple projects in a deadline-driven environment • Responsible for onboarding, building, and maintaining successful client relationships post-sales as the reliable point of contact • Provide regular updates to clients on the progress of projects• Responsible for conducting business reviews• Achieve and exceed target KPIs including but not limited to renewal % and upsell %Sales• Responsible for developing sales strategies to attract new clients• Responsible for evaluating customer needs and building long lasting relationships in a consultative manner• Research new accounts and generate leads Sales Operations• Proactively monitors and strives to maintain high levels of quality, accuracy, and process efficiency in the sales organization’s planning efforts• Proactively identifies opportunities for sales process improvement assisting sales management in understanding process bottlenecks and inconsistencies• Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. • Implements and owns the process of CRM and monitors the sales organization’s compliance with required standards for maintaining CRM data• Owns the pre-sales process from study design to contracting in partnership with the sales organization including developing technical proposals and contracts for sales organization using project management skills to coordinate and bring together information from various sources• Developed and managed Contract Management Systems and Processes• Key contributor in defining cost and price models for products and services• Builds peer support and strong internal-company relationships with other key management personnel including but not limited to Sales, Finance, Legal, Product Development, Operations, Compliance, etc.