Mimi Supernaw Email & Phone Number

Burlington, Vermont Area

People-orientated spirited professional with over 15 years of established experience in Operations, Customer Service and, Sales fields. Proven business leader with demonstrated success in achieving results through improved operational efficiencies and building winning strategies for short and long-term success through customer driven organizations. Known for strong expertise in solving complex, cross-functional challenges. Change management experience with the capacity to develop teams and metrics. Strong skills at motivating and obtaining results through leading by example, communicating and building teams. A thoughtful individual accustomed to handling time sensitive data, thrives in high pace environments and whose commitment to accurate work will provide positive contributions from day one.

Lynchburg, Virginia Area

Key point of contact for major B2B accounts including, Teva Pharmaceuticals, Bausch & Lomb, Smith Mountain Industries. Processing $6MM of transactions (avg.) while maintaining a 100% accuracy rating for the last 2 years of service in supporting these complex client accounts.• Designated as a Subject Matter Expert (SME) for the National Systems Conversion / Implementation initiative.• Fulfilled Inventory Control, Order Processing, & Delivery Scheduling for the same day delivery of Custom Just In Time (JIT) goods for key clients.• Liaised closely with other personnel to create efficient strategies, co-ordinated workloads to ensure the maximum possible service across all key accounts.• Led the integration of all 50 Centra Health locations into xpedx.com services.* Recognized for moving "Group" Aged Inventory * Making a Difference Award

Lynchburg, Virginia Area

Scheduled & Routed Teams - (Prioritizing Emergency Response vs. ongoing Restoration). Fielded all incoming Verbal, Written, or Email Correspondence to the office (Quotes, Job Updates, Insurance follow up, and Verifying Subcontractors, and Customer Follow-up).• Responsible for all AR entries into QuickBooks and performing Xactimate & Job File Audits daily.• Deployed response teams and trained Employees (Water Mitigation, Fire Restoration, Mold Remediation, & Safety).• Inventoried & Ordered all Chemicals (Established master re-order process).

Lynchburg, Virginia Area

Assisted the Master Scheduler in planning, organizing, directing, and controlling activitiesin the production centre and filling and packaging area.• Identified and resolved deficiencies with production and planning process to help optimize work flow and ensure customer delivery rates.• Monitored material demands daily for 17 production lines (5 additional preassembly labelling lines) for an average 3-4 weeks of scheduling requirements.• I assisted PO placement for raw materials or components to ensure production plans were uninhibited when the buyers were unavailable.* SAP Implementation Team For Warehouse Master Data

Lynchburg, Virginia Area

Supported 40+ new projects regularly; KanBan fragrance extensions (i.e. Unique Perfume Oil, Raw Material / Component requirements), all aspects of Fill & Assembly Specification revisions, and R&D requests.• Managed the creation and execution of internal BOM and F&A Specs to meet and exceed client specifications in an (OTC) regulated field.• Selected to evaluate the efficiency of the KanBan distribution program.• Created materials list for each project to ensure all necessary materials were ready and available on-site for upcoming work orders.

Burlington, Vermont Area

Routinely exceeded customer’s expectation throughout their travel experience, while servicing a diverse populations of travellers often dealing with challenging and high pressure situations. Provided substantial support to ramp and tarmac operation teams.• Marshalled aircraft for push-backs, performed air-starts, gate approach, loaded and unloaded luggage, and operated equipment to de-ice planes in the winter.• Assisted passengers as needed through reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, handling of VIP’s.• Selected to manage a seasonal operation on Nantucket (ACK in '03).* Certified as a Ground Security Coordinator & Complaint Resolutions Officer.