- Onboarding and day-to-day delivery management for IT managed service contracts for customers across public, private, financial and technology sectors.- Partnered proactively with sales teams to identify and qualify new selling opportunities, focusing on add-on sales and consistent revenue growth, aligning with the strategic vision of the organization.- Implemented best practices for all teams supporting my accounts, Service Desk, Network/Ops, and Infrastructure teams improving efficiency and quality of delivery.- Ensured unwavering adherence to contract stipulations through meticulous SLA oversight. Conducted regular, comprehensive account reviews with clients to maintain transparency and trust.- Actively sourced and relayed customer feedback to internal service delivery units, fostering the ideation and development of innovative service projects that directly address client needs.- Emphasized the centrality of customer satisfaction by employing metric-driven feedback tools, timely addressing customer concerns, and refining service delivery.

- Proactively established, identified and engaged potential channel partners in the designated region, ensuring a broadened partner base and facilitating the introduction of new IT products in the market.- Spearheaded the creation and execution of partnership blueprints, aligning both entities towards shared performance benchmarks, financial goals, and pivotal milestones, driving considerable boosts in revenue projections.- Cultivated and maintained robust relationships with existing and potential vendors, ensuring optimal product offerings, pricing, and delivery timelines that favored both the company and partners.- Analyzed market trends, customer preferences, and partner feedback to strategize and optimize pricing models, ensuring maximized revenue growth and sustained profitability. - Designed and rolled out robust processes that specifically targeted enhanced customer satisfaction, ensuring consistently high- quality service delivery and fostering repeat business.

- Established new accounts and transformed low selling accounts to high and consistent revenue generated accounts, with the help of ensuring occurrence of repetitive sales.- Drove customer-centric initiatives, pinpointed key customer pain points, and collaborated cross-functionally to design solutions that significantly enhanced overall customer satisfaction and loyalty.- Developed and implemented tailored sales strategies, successfully onboarding new customers and revitalizing underperforming accounts, leading to consistently high revenue and fostering long-term business relationships.- Successfully created and managed a large public sector account, retained it for 10 years and achieved year to year growth of 75% in revenue.