Michael Mraz Email & Phone Number

Los Angeles, Ca, Us

Duarte, Ca, Us

● Manage 21 FTEs and 50+ consultants● Manage Training, Support, Change Management and Communication work streams and budgets of $13M+● Serve as the User Transition Executive Workstream Lead for implementation of Epic at 3 hospitals,nationally, managing the engagement, preparation, and customer relationship of the local COOs and CNOs● Collaborate with 100+ hospital leaders, nationally, as the face of corporate IT to develop go-live readiness checklists, monitor activation preparation, and drive registrations and training completion of all staff● Lead implementation support strategy for simultaneous activation of 3 hospitals, steering a team of 300+ support resources● Collaborate closely with Clinical Informatics leaders to deliver onsite training in all 3 markets to 3000+ users; balanced with newly established computer-based training program, garnering 44k views● Prepare team to deliver post-live system-level training program, developing over 70 eLearnings to reduce class time by 50% and allow for simultaneous new hire training delivery in all 4 hospital regions● Establish & co-lead a new Epic Super User program at the new City of Hope markets with Informatics● Serve as a close partner with the philanthropy department to provide interviews, attend donor tours, and MC events to help promote Walk for Hope

Duarte, Ca, Us

• Manage 20 FTEs and 15 consultants• Manage Training, Support, and Communication work streams and budgets of $5M+• Deliver first eLearning-centric PeopleSoft and Epic Upgrade training models, garnering 10,000+ views• Lead Epic implementation support strategy for first new City of Hope full-service Cancer Center in Orange County, including a team of 70+ resources• Manage IT relationship with the OC CAO, CNO, and SVP Operations, leading up to and during site activation• Serve as the face of IT during daily executive activation status calls• Lead the overall IT fundraising team for City of Hope’s Walk for Hope philanthropy campaign, raising over $175k over 4 years and leading the team to a successive top-2 internal team finishes• Establish a novel activation skills assessment and skills reporting process to provide transparent measure of training effectiveness, adoption, and staff skills to OC leadership group; allowing for results-based onsite support roll-off and focused refresher training topics

Duarte, Ca, Us

• Manage 17 FTEs and 3 consultants• Deliver first eLearning-centric PeopleSoft and Epic Upgrade training models, garnering 10,000+ views• Lead organizational change management strategy for first major PeopleSoft Upgrade, in place of the transformation office• Lead training and IT implementation support strategy for massive Epic Facility Structure rebuild, including a team of 50+ support resources, and facilitating daily status calls with key VP and Physician sponsors• Lead implementation support strategy for 7-clinic epic activation, including a team of 60+ resources• Oversee successful transition from in-person to fully virtual training delivery due to COVID mitigation, with no training satisfaction score drop• Establish a central content review team, to ensure consistent quality and style of training content and manage 2000+ training documents• Justified and established a permanent change communication and training coordination workstream

Duarte, Ca, Us

Duarte, Ca, Us

• Manage Training, Support, and Communication work streams and budgets of $4M+• Manage 14 FTEs, and 130+ courses role-based courses• Manage logistics and delivery of training for new hire and specialty training• Represent training team at recurring executive governance meetings, Super User and Physician Liaisonmeetings; developing strong relationships with City of Hope clinical and executive leadership• Delivery of initial Epic Upgrades, including in-person refresh training of 4000+ staff• Conduct weekly team meetings and Team Lead meetings to discuss team and training related activities, issues, change, communications and updates• Coordinate with Epic App teams, City of Hope operations, and other IT teams to coordinate and integrate instructional design, build, testing, and delivery• Establish a unified communications process for epic changes• Monitor Trainer and Super User performance in the classroom and escalate issues as necessary• Oversaw the buildout and use of 10 training rooms; validating training sites meets room requirements.

Duarte, Ca, Us

• Manage demand/capacity for team; prioritizing work to meet targets. Foster growth and development of PTs and CTs, with varying levels of skill and experience • Represent the training team across the organization throughout Direction Setting, Adoption, Training Marketing, Acute Workgroups and issue resolution with City of Hope staff, Physicians, Directors, and VPs • Collaborate with Training Leadership to develop Training Team’s stabilization project plan, including setting and delivering ongoing project milestones• Collaborated with Training Leadership to set training Workflow Driver metrics for FY19• Work with Application Project team, operations SMEs, and Internal Steering Committees to approve, prioritize, and optimize training• Led an 8-person team to deliver go-live and post-live training for Cadence, Grand Central, Prelude, Resolute PB, Resolute HB, CareEverywhere, HIM, Identity, Nurse Triage, and ETC Applications• Accountable for on-time, quality development of over 30 courses, quality build of training environments, & registration and training completion of ~1500 end users. • Serve as Logistics Lead, developing post-live Training logistics plans• Balance team leadership role with ownership, development, and delivery of the Resolute PB applications as a Principal Trainer. Top 5 PT in class hours, class variation, and trainer evaluation scores (#2 on team)

Los Angeles, Ca, Us

• Trained and coordinated PB 4-person credentialed trainer team. Managed class and task scheduling, demand/capacity, coaching, and development.• Developed updated PB classes for UCLA Physicians Billing Office, coordinating updates & classes with PB App team and business owners• Developed monthly refresher training and onsite support• Built and maintained PB training environment• Worked closely with Application teams on updates, new PB functionality, & Provider Charge Capture enhancements, coordinating Epic Update communications to end users• Managed PB Training Tickets, developed and maintained PB Tip Sheets and Job Aids

Los Angeles, Ca, Us

• Coordinated classroom training scheduling for outpatient applications- to balance capacity, cross-training, and development of 6 CTs • Trained and credentialed new CTs • Led coordination of special training & development of new workflows for select clinics• Delivered classroom instruction on a wide range of Epic applications to a diverse group of End Users; provided special audience training, assessed readiness of training rooms• Provided At-Elbow Go-Live support for the outpatient schedulers and clinicians, Emergency Dept, and Phoenix Go-Live

New York, Ny, Us

• Delivered in-classroom instruction on ASAP and Cadence/ Prelude applications of the Epic electronic medical record (EMR) system to a diverse audience of End Users (Providers, Nurse, Technicians, Front Desk, etc)• Assessed readiness of training rooms, utilized Learning Management System to manage student registrations, administered and graded end-user proficiency examinations• Assisted Principal trainer develop training materials such tipsheets & Quick Start Guides, recorded questions/feedback to include in future education & end user support sessions, assessed effectiveness of curriculum to identify & contribute quality improvements• Provided At-Elbow and Call Center Go-Live support for the End Users for ASAP and ClinDoc, support to Super Users, coordinated Go-Live consultants on NYU workflow

Bath, Avon, Gb

• Trained incoming employees on roles and responsibilities of sales admin job, as well as use of Sage, Cognos, and advance use of MS Excel programs• Heavy, dynamic work with Excel and Powerpoint, preparing all visuals for sales presentations for each specific client, as well as client relations pre- and post-meeting

New York, New York, Us

• Responsible for introducing all active and new members of the staff to Sharepoint and training them on application use.• Assessed resumes for recruiting of incoming Management Consultants• Contact management and maintenance for Marketing and Business Development in Goldmine Management system • Performed general office management responsibilities; placing supply orders, executive travel booking, and general admin for CFO and President.• Generated sales leads from top Pharma, BioPharma, Hospital, and Manufacturing organizations with aggressive research via email and phone