Michael Mraz Email & Phone Number

Los Angeles, CA, US

Duarte, CA, US

• Manage 21 FTEs and 50+ consultants
• Manage Training, Support, Change Management and Communication work streams and budgets of $13M+
• Serve as the User Transition Executive Workstream Lead for implementation of Epic at 3 hospitals,nationally, managing the engagement, preparation, and customer relationship of the local COOs and CNOs
• Collaborate with 100+ hospital leaders, nationally, as the face of corporate IT to develop go-live readiness checklists, monitor activation preparation, and drive registrations and training completion of all staff
• Lead implementation support strategy for simultaneous activation of 3 hospitals, steering a team of 300+ support resources
• Collaborate closely with Clinical Informatics leaders to deliver onsite training in all 3 markets to 3000+ users; balanced with newly established computer-based training program, garnering 44k views

Duarte, CA, US

• Manage 20 FTEs and 15 consultants
• Manage Training, Support, and Communication work streams and budgets of $5M+
• Deliver first eLearning-centric PeopleSoft and Epic Upgrade training models, garnering 10,000+ views
• Lead Epic implementation support strategy for first new City of Hope full-service Cancer Center in Orange County, including a team of 70+ resources
• Manage IT relationship with the OC CAO, CNO, and SVP Operations, leading up to and during site activation
• Serve as the face of IT during daily executive activation status calls

Duarte, CA, US

• Manage 17 FTEs and 3 consultants
• Deliver first eLearning-centric PeopleSoft and Epic Upgrade training models, garnering 10,000+ views
• Lead organizational change management strategy for first major PeopleSoft Upgrade, in place of the transformation office
• Lead training and IT implementation support strategy for massive Epic Facility Structure rebuild, including a team of 50+ support resources, and facilitating daily status calls with key VP and Physician sponsors
• Lead implementation support strategy for 7-clinic epic activation, including a team of 60+ resources
• Oversee successful transition from in-person to fully virtual training delivery due to COVID mitigation, with no training satisfaction score drop

Duarte, CA, US

Duarte, CA, US

• Manage Training, Support, and Communication work streams and budgets of $4M+
• Manage 14 FTEs, and 130+ courses role-based courses
• Manage logistics and delivery of training for new hire and specialty training
• Represent training team at recurring executive governance meetings, Super User and Physician Liaisonmeetings; developing strong relationships with City of Hope clinical and executive leadership
• Delivery of initial Epic Upgrades, including in-person refresh training of 4000+ staff
• Conduct weekly team meetings and Team Lead meetings to discuss team and training related activities, issues, change, communications and updates

Duarte, CA, US

• Manage demand/capacity for team; prioritizing work to meet targets. Foster growth and development of PTs and CTs, with varying levels of skill and experience
• Represent the training team across the organization throughout Direction Setting, Adoption, Training Marketing, Acute Workgroups and issue resolution with City of Hope staff, Physicians, Directors, and VPs
• Collaborate with Training Leadership to develop Training Team’s stabilization project plan, including setting and delivering ongoing project milestones
• Collaborated with Training Leadership to set training Workflow Driver metrics for FY19
• Work with Application Project team, operations SMEs, and Internal Steering Committees to approve, prioritize, and optimize training
• Led an 8-person team to deliver go-live and post-live training for Cadence, Grand Central, Prelude, Resolute PB, Resolute HB, CareEverywhere, HIM, Identity, Nurse Triage, and ETC Applications

Los Angeles, CA, US

• Trained and coordinated PB 4-person credentialed trainer team. Managed class and task scheduling, demand/capacity, coaching, and development.
• Developed updated PB classes for UCLA Physicians Billing Office, coordinating updates & classes with PB App team and business owners
• Developed monthly refresher training and onsite support
• Built and maintained PB training environment
• Worked closely with Application teams on updates, new PB functionality, & Provider Charge Capture enhancements, coordinating Epic Update communications to end users
• Managed PB Training Tickets, developed and maintained PB Tip Sheets and Job Aids

Los Angeles, CA, US

• Coordinated classroom training scheduling for outpatient applications- to balance capacity, cross-training, and development of 6 CTs
• Trained and credentialed new CTs
• Led coordination of special training & development of new workflows for select clinics
• Delivered classroom instruction on a wide range of Epic applications to a diverse group of End Users; provided special audience training, assessed readiness of training rooms
• Provided At-Elbow Go-Live support for the outpatient schedulers and clinicians, Emergency Dept, and Phoenix Go-Live

New York, NY, US

• Delivered in-classroom instruction on ASAP and Cadence/ Prelude applications of the Epic electronic medical record (EMR) system to a diverse audience of End Users (Providers, Nurse, Technicians, Front Desk, etc)
• Assessed readiness of training rooms, utilized Learning Management System to manage student registrations, administered and graded end-user proficiency examinations
• Assisted Principal trainer develop training materials such tipsheets & Quick Start Guides, recorded questions/feedback to include in future education & end user support sessions, assessed effectiveness of curriculum to.
• Provided At-Elbow and Call Center Go-Live support for the End Users for ASAP and ClinDoc, support to Super Users, coordinated Go-Live consultants on NYU workflow

Bath, Avon, GB

• Trained incoming employees on roles and responsibilities of sales admin job, as well as use of Sage, Cognos, and advance use of MS Excel programs
• Heavy, dynamic work with Excel and Powerpoint, preparing all visuals for sales presentations for each specific client, as well as client relations pre- and post-meeting

New York, New York, US

• Responsible for introducing all active and new members of the staff to Sharepoint and training them on application use.
• Assessed resumes for recruiting of incoming Management Consultants
• Contact management and maintenance for Marketing and Business Development in Goldmine Management system
• Performed general office management responsibilities; placing supply orders, executive travel booking, and general admin for CFO and President.
• Generated sales leads from top Pharma, BioPharma, Hospital, and Manufacturing organizations with aggressive research via email and phone