It Specialist
Current• Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack • Ensure Licensing Management• Support onboarding / off-boarding employees on corporate systems• Create and update manuals and documentation• Manage and take the backups of the Web Servers (Dedicated Servers).• Coordinates training and Orientation for new technology users and helps them become familiar with equipment and networks• Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements• Organizes support, troubleshooting, and repair for IT equipment and networks• Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary• Establishes relationships with technology and component vendors• Oversees IT support department staff, including education, training, and call center specialists.• Advises human resources colleagues on staffing needs and participates in the hiring and training process• Manages departmental budget and tracks spending on equipment and staff• Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data• Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
