Duties and Responsibilities• Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift.• Ensures guests’ satisfaction by resolving and taking appropriate actions on all guests’ complaints.• Calls the Site Operation Manager and concerned Head of Departments without delay for any fire, bomb threat, burglary, or death that has occurred on the premises.• Calls the Front Office Manager, Site Operation Manager in case of a guest accident.• Maintains property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action.• Provide friendly and courteous service to guests and respond promptly to all requests in our scope of work.• Resolve guests’ complaints & requests and liaises with the concerned departments.• Be familiar with the operational procedures.• Participate in regular meetings and briefings as scheduled.• Understand and abide by all safety rules, emergency procedures, and fire prevention regulations.

Duties and Responsibilities• Monitor and Plan (revenue, occupancy rates, average room rates, activity forecasts, headcount planning, and upselling strategy.• To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation• Monitor and establish, standard and procedures to have more efficient and effective system in order to maintain and improve service and guest satisfaction at the Front Office Department and make sure that all guests are memorable and truly enjoyed stay.• To ensure and oversee that all the Front Office shift procedures and duties are completed on time and are procedurally correct.• Receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel.• Always Monitored well equipped in fire and emergency procedures for contacting Senior Management in case of a fire or emergency whilst on duty• Supervise and assist on Reception Team, Guest Relations, Telephone Operators and Bellmen roles and duties daily.• Ensure credit policy is adhered to at all times, alerting the Front Office Manager of any potential credit risks.• Assist the Front Office Manager in managing to improve the day-to-day operation of the Front Desk at the hotel.

Duties and Responsibilities:• Mainly In Charge of VIPs Welcoming, Escorting, Preparation VIPs bookings, checking in and out process by coordinating with Sales, Reservation and Security Team.• Providing a visible management presence while on duty.• Ensuring each department is prepared and staffed for each shift.• Dealing with sales enquires in absence of sales department.• Monitor health and safety, Fire and Emergency procedure are always Maintained along with Security team throughout the hotel.• Overlooking day-to-day operation of the whole facility and Mainly Focus on Front Office Operation• Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed).• Handling Lost and Found in accordance with company policy• Communicating with each section employees (problem solving, distributing work duties, providing all means to get the work done).• Assisting other heads of departments with their work and resolving issues• Reporting to Director of Front Office and the general manager scribe your tasks and responsibilities

Duties and Responsibility• Maintain Close Liaison with the other Departments.• Regularly checks the Standard Of cleanliness and General appearance of Lobby, fitness center, Swimming Pool and Hotel’s Surroundings especially for the guest contact areas.• Constantly Checks the appearance, rooming, Hygiene, Hairstyle and uniform of staff and makes recommendations to rectify and correct such appearance on all staff.• Coordinate with Housekeeping to ensure rooms are available on time for early guests’ arrivals.• Coordinate with the team upon arrival of VIPs, returnee guests with special requests.• Coordinate with Front Desk Team, Manage and follow up on Vouchers, Billing Instruction, Discount, Rebate and High balance• Coordinate and Assist in Control of the fire Prevention and Emergency procedure with Security &Engineering Department.• Coordinate assist to income audit to complete night run and all revenue reports to Management• Guest Complaint Handling with Effective and Efficient Manner by case to case basic in order to improve Guest Satisfactions and their stay are always memorable• Recommends Improvement in Hotel Operations where sees opportunity for improving service, Increasing Revenue, etc.….

Ensures the smooth running of the operations on a day to day basis and in a pro active manner.Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.Support and assist all Front Office sections.Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and and EngineeringCheck all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.Control room availability for walk-ins and establishe accountability for guests departure dates and times.Follow up with Housekeeping any unresolved room discrepancies.Maintain reservation procedures, same day arrivals.Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.Ensures that all departmental information is kept accurately and up to date.Promotes in house sales and facilities to maximize hotel revenues.Understand and carries out duties in line with Hotel Emergency Procedures.Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.Inspects guestrooms on a daily basis.Co-ordinates/Assists security personnel in all related matters.Responds promptly to any operational requests from Front Office and other hotel departments.Attends to referred and unsolved problematic situations.Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.Completes VIP, delegations and group leaders welcome and farewell as appropriate.Conduct efficient hand-over with coming Manager.