Min Y. Email & Phone Number

Long Beach, Ca, Us

Sacramento, California Area

• Assist in testing and implementation of software updates (Yardi) and conducted user training sessions to educate employees on new features and functionality of applications/software• Monitored application logs and alerts to proactively identify potential issues or bottlenecks before they impacted end-users• Collaborated with cross-functional teams to gather requirements and develop technical specifications for software development projects• Contributed to the creation of standard operating procedures (SOPs) for common support tasks, ensuring consistency across the team• Migrated legacy applications to new platforms or environments, ensuring minimal disruption to end-users• Analyzed large datasets using SQL and Excel to identify trends, patterns, and insights• Collaborated with cross-functional teams to define key performance indicators (KPIs) and develop reporting frameworks• Convert manual reporting process into automated task utilizing SQL, resulting in significant time savings

- Define and refine functional and technical requirements into business requirements by identifying the scopes, priorities, and milestones.- Interpret and explain the requirements for specified applications to developers, quality assurance (QA) resources, managers, business leads, and clients.- Provide routine and ad hoc reports for various stakeholders utilizing SQL.- Perform root cause analysis as tier 2 support by utilizing SQL queries as the subject matter expert (SME).

- Developed short and long-term project goals by leveraging Google Analytics.- Managed multiple monthly projects and it's budget by coordinating deadlines and tasks between marketing, web development, and product team.- Worked with the development team for design updates, source control and quality testing for the eCommerce site.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Biology/Biological Sciences, General