As a Technical Support Manager at Gemini Holding, I oversee the IT support operations for a diverse portfolio of businesses, ranging from hospitality to real estate. With over 18 years of experience in IT support, I bring a wealth of technical expertise, strategic planning, and team leadership skills to this role.My mission is to ensure the optimal performance, security, and efficiency of our IT systems, while delivering exceptional customer service and satisfaction. I have successfully implemented and managed Office 365 solutions for our organization, improving collaboration, productivity, and scalability. I have also led multiple projects to upgrade, troubleshoot, and streamline our IT infrastructure, resulting in reduced costs, increased uptime, and enhanced user experience. My goal is to leverage my IT support and strategy skills.