Establishing and leading a new team to perform the same line of duties as per the same standards and methodologies across all existing and developing ISP Sales Channels (Telesales and Field Sales - Business/Residential; AM; Reseller).

Managing operations for the Telesales channel, across the 3 sub-teams (Residential TS, Business TS & Retention & Renewal), through:- Ownership and management of all sales processes & documentation.- Process, system or tool enhancements and new project roll outs.- Performing in depth data analysis of achievement, performance and other insights in order to pin point areas for improvement, as well as suitable process, procedure, system, tool or communication enhancements to drive results.- Ownership and management of all sales projects and initiatives.- Liaising with stakeholders of all levels on introducing changes, projects, programs and initiatives that will impact sales in any capacity.- Ownership over compliance adherence.- Ownership over the creation of a standardized on-boarding program.

- Undertaking the management of a team of Account Managers and Sales Support Specialists, providing IT/network solutions to direct customers and channel partners (broadband connectivity, cloud voice, cloud backup, Cisco & Microsoft licensing etc.), while keeping a number of key accounts.- Monitoring the quality and workflow for all queue based team tasks as well as ensuring the delivery and follow through is timely and satisfactory, helping team members as needed, providing guidance and input.- Working with the Australian office Sales Team (BDMs&AMs) as the first point of contact from the Belgrade office Sales Team, aiding the two team's integration and unity with the goal of maintaining collaboration at the highest achievable level in order to drive more sales and ensure customer success.- Working with HR and internal stakeholders to ensure all procedural tasks & requirements are met by each team member, working on individual IDPs, evaluations, training and development etc.

- Managing and developing a designated portfolio of accounts (direct & wholesale), including a number of high profile, key direct accounts, dealing primarily on the Australian market and typically relying on GCOMM as their end to end TSP. - Acting as the first point of contact as well as a link between the customer and all other internal stakeholders and departments ensuring good account health and relationship building.- Accommodating and facilitating any and all requests coming from the respective customer base requiring a change in their existing network (upgrades, downgrades, modifications of any sort, adding locations/users, relocations, service re-homing etc.), from qualification, through putting together a proposal with solution options followed by the formal quote and following the technical team through the order processing and completion.- Providing all administrative support in keeping the CRM platform (Salesforce) and client drive records up to date and representative of the current opportunities and pipeline, as well as working with a designated sales person/BDM from the Australian HO and providing sales support for their new opportunities/leads outside the existing designated account portfolio.

- Organizing and coordinating new telco equipment installs across the US territory for clients such as AT&T, Shell, IBM, Waste Management, Louis Vuitton etc.- Managing the install projects from the outset and throughout and finalizing billing prep and close out for all roll-outs organized. - Working with internal teams as well as multiple third party vendors on providing the most effective solutions with desired outcomes in a timely manner.- Working on training and development of field resources, as well as equipping them with all necessary documentation, instructions, certificates and badges required for performing work onsite.- Appointed NCR Ambassador for the Belgrade office shortly after joining the company and performed Ambassador duties along with the Employee Engagement Team to promote company values among employees.