Mina Arellano

Mina Arellano Email and Phone Number

E-commerce Customer Support / Cargo Logistics Accounting Assistant Specialist / Mobile-Technical-Billing Support @ AMERICAN GENERAL LOGISTICS , INC.
west covina, california, united states
Mina Arellano's Location
Batangas, Calabarzon, Philippines, Philippines
About Mina Arellano

Customer Representative expert with 6 years of experience.Managed 40-70 chats daily with 2 concurrencies at a time under one of Australia's Telco company (Telstra), ensuring a positive customer experience during the whole chat journey and an average net promoter score of 8-9.Received a commendation for resolving a customer complaint involving almost $7000 worth of bill disputeAchieved and maintained a 95% or higher CSAT and Quality score during employment at the company.Kept up-to-date and accurate data of over 1000+ customer billing data.Top Performer / RnR Receiver My areas of expertise:Cargo Shipment TrackingTrucking/Cargo(Logistics) Accounting/Billing Support Email and Chat support: Helpscout, Shopify, Ali Express, AirBnB, Vacation Rentals, Telco AccountsComplaints HandlingOrder ProcessingSalesData EntryData MiningOnline Research

Mina Arellano's Current Company Details
AMERICAN GENERAL LOGISTICS , INC.

American General Logistics , Inc.

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E-commerce Customer Support / Cargo Logistics Accounting Assistant Specialist / Mobile-Technical-Billing Support
west covina, california, united states
Website:
ouragl.com
Employees:
7
Mina Arellano Work Experience Details
  • American General Logistics , Inc.
    Logistics Accounting Assistant
    American General Logistics , Inc. Oct 2020 - Present
    United States
    Work with accounts payable, accounts receivable, receive, process, and reconcile statements•Prepare monthly financial statements.•Maintain accurate records, including system loads, receipts, and invoices.•Perform data entry and general clerical activities. Compute, record, and proofread data and other information, such as records or reports.
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  • Freelance
    Ecommerce Consultant
    Freelance Mar 2020 - Jun 2022
    I was able to work as a customer service representative on a Shopify Store, a client from US. Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Upload product reviews, and manage disputes and returns for unsatisfied customers. Answer customer basic inquiries about the products.
  • Teletech Philippines
    Customer Service Specialist
    Teletech Philippines Mar 2016 - Dec 2019
    Customer billing, technical/mobile, sale support - Telco
    View

Mina Arellano Education Details

Frequently Asked Questions about Mina Arellano

What company does Mina Arellano work for?

Mina Arellano works for American General Logistics , Inc.

What is Mina Arellano's role at the current company?

Mina Arellano's current role is E-commerce Customer Support / Cargo Logistics Accounting Assistant Specialist / Mobile-Technical-Billing Support.

What schools did Mina Arellano attend?

Mina Arellano attended Batangas State University.

Who are Mina Arellano's colleagues?

Mina Arellano's colleagues are Sandra L., Jessica Villarba.

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