Mina Ashraf Email & Phone Number

Dubai, United Arab Emirates

• Create and manage work orders in a helpdesk system. Utilizes helpdesk software to document problems and record solutions.• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware• Administer and troubleshoot deployed solutions• Manage and address customer expectations through implementation• Anticipate and react to major technology changes to ensure leadership in the… Show more • Create and manage work orders in a helpdesk system. Utilizes helpdesk software to document problems and record solutions.• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware• Administer and troubleshoot deployed solutions• Manage and address customer expectations through implementation• Anticipate and react to major technology changes to ensure leadership in the competitive landscape• Identify, analyze, and resolve system problems and provide root cause analysis (RCA);• Continually enhance operations and monitoring to improve reliability and uptime;• Address security vulnerabilities;• Assist with ongoing automation, migration and virtualization projects while continuing to migrate to the cloud (Azure, AWS);- Dubai government outsourcing projects:- Ministry of Human Resources & Emiratisation Ministry of Economy (Corporate Social Responsibility) full IT support - Banque Misr outsourcing IT support Show less

United Arab Emirates

 Providing IT support & consulting for ES and SMB organizations globally. Provides solution for escalated core network, MPLS connection, PRI digital circuits, leased line logical and physical tickets Configure modem and customer CPE if there is a hardware failure at customer’s site. Troubleshooting all supported services (MPLS VPN, Frame Relay, SDSL…) SEA-ME-WE3 related issue troubleshooting Work on complex issues where analysis of situations or data… Show more  Providing IT support & consulting for ES and SMB organizations globally. Provides solution for escalated core network, MPLS connection, PRI digital circuits, leased line logical and physical tickets Configure modem and customer CPE if there is a hardware failure at customer’s site. Troubleshooting all supported services (MPLS VPN, Frame Relay, SDSL…) SEA-ME-WE3 related issue troubleshooting Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors Providing technical support to international clients while ensuring that all service level agreements and customer satisfaction goals are achieved. Show less

United Arab Emirates

 Deliver service and support to end-users via remote connection or over the Internet. Provide accurate, valid and complete information by using the right methods/tools.

Sharm El-Sheikh

 Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates. Design and deploy WI-FI networks all over the hotel (Two Stages) using Ubiquiti technology. Design and deploy domain controller and active directory infrastructures (110 users). Installing and maintaining VINGCARDS devices and software.  Maintaining hotspot servers  Monitor networks to ensure security… Show more  Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates. Design and deploy WI-FI networks all over the hotel (Two Stages) using Ubiquiti technology. Design and deploy domain controller and active directory infrastructures (110 users). Installing and maintaining VINGCARDS devices and software.  Maintaining hotspot servers  Monitor networks to ensure security and availability  Perform data backups, failover clustering and disaster recovery operations. Show less

Maadi, Cairo

 Diagnosing and resolving a wide range of technical issues. Research and identify solutions to software and hardware issues Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)