evaluating user needs and system functionality and ensuring that ICT facilities meet these needs;planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness;scheduling upgrades and security backups of hardware and software systems;researching and installing new systems;guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;ensuring that software licensing laws are adhered to;providing secure access to the network for remote users;securing data from internal and external attack;offering users appropriate support and advice;managing crisis situations, which may involve complex technical hardware or software problems;mentoring and training new ICT support staff;keeping up to date with the latest technologies.

In addition to the tasks and duties performed in the "Helpdesk Technician" position below:Basic administration of Active Directory and ExchangeInstalls, upgrades, supports and troubleshoot Enterprise Applications hosted on WindowsServer 2000/2003/2008Manages and Implements special projects as required or as assignedTroubleshoots and resolves network problems for end users.Assists setup and design of fully-integrated systems for the firm's Paris office .

Provides 1 St and 2 Nd level support for our main and Paris offices (Onsite/Remote).Manages all users’ requests through phone, ticketing system.Liaises with vendors andtechnical support from all over the world for pending issues.documents helpdesk tickets/resolutions, and maintained equipment inventory list.Supports users outside working hours “24/7 on call”.Identifies, diagnoses and resolves first level issues of computer software and hardwareAssets managing, deploying, and applying polices through the help desk system (manageengine)Supports one time password, for securing external users access to the systems “VascoSupports email archiving system “Enterprise Vault" Supports leading video conferencingfacilities “Polycom”.Supports IP cameras surveillance system.Supports the Firm's reservation software for meeting rooms “rendezvous”.Supports cost recovery module for phone calls “Air Time”.Tracks all calls, printing and scanning jobs through the Firm's cost recovery systemSupports practice management system “Time Matters”.Supports handheld devices, Blackberries, Iphones, and Ipads.Administrates Blackberry enterprise server administration.Supports access control system and coding for all access cards.Supports the firm's website through its CMS.Supports Hotdocs (Templates creator).Supports Adobe Acrobat professional and PDFdocs for pdf editing.Administrates leading digital recording and dictation module “Bighand”.Administrates leading voice recognition system “Dragon Naturally Speaking“.Supports litigation support software’s (Concordance,Ipro.).Supports Fax server “Xmedius”.Supports leading comparing and securing documents module “Workshare“.Maintains all kinds of computers and laptops. Handles MFPs, scanners and printers.