To manage the established Twyford Trust systems for co-ordinated development planning and reporting at Executive level:- To manage the Trust Development Planning & Performance Management- To manage and expand on Trust reporting to Directors and external stakeholders- To manage the Trust co-ordination groups- Set up and manage the Trust conferences- To provide administrative support to the Executive Team as required- To support strategic developments as required- To undertake and manage projects and any other tasks as deemed appropriate

I was the Teaching School Hub Manager for Teach West London which is part of the Twyford CofE Academies Trust. I was responsible for setting up the office and related administration systems in readiness for the launch of the Teaching School Hub.

To deliver outstanding administrative support through high quality leadership of the William Perkin & Ada Lovelace Administration Teams.For William Perkin and Ada Lovelace High Schools:1. To line manage the Office Managers in order to ensure consistent, effective and efficient delivery of day-to-day administrative support services 2. To line manage and provide appropriate training to the Exams & Admissions Administrators in order to ensure an outstanding delivery of services, and to quality assure these key areas3. To lead the recruitment processes for the Administration Offices in order to ensure they are fully staffed with a high quality workforce that delivers the needs of each School.4. To develop outstanding Performance Management and Training Programmes for the Administration Teams5. To provide full secretarial and administrative support to the Associate Headteachers and SLTs as appropriate.6. To coordinate administrative support for whole-school events, key management meetings and the formulation of the School Development Plan as appropriate.7. To ensure good communications and public relations on behalf of the School.

· EA to the Headteacher and Senior Leadership Team (SLT).· PA to the Headteacher – extensive diary management, gatekeeping, producing and analysing reports, creating presentations and meeting agendas and leading whole-school projects.· Line-managing and mentoring two Office Managers and directing them to lead their local admin teams.· Writing and reviewing admin job descriptions; planning and running admin recruitment.· Annual Workforce Planning for the two school offices (grown from 3 to 14 admin staff).· Assisting the HR Team with recruitment – planning interview dates and candidate schedules as well as running recruitment days and end-to-end recruitment of the admin teams.· Liaising with the Senior Clerk, Governors and Directors with regards to Governance matters.· Exams Officer responsible for writing policies, recruiting, training and managing a team of 20+ invigilators, planning and managing the logistics for exam days and results days.· Project management of obtaining the school’s exam centre status.· Managing two separate budgets worth a total of £175K.· Planning and supporting routine school management meetings, away days and conferences. · Assisting with the formulation of and monitoring of the school’s annual calendar of business, quarterly reporting system and School Development Plan. Assisting with Ofsted Inspections.· Ensuring effective and clear communications and public relations on behalf of the school.

* Managing the school office (3 admin staff) and PA to the Associate Headteacher.* Managing Year 7 admissions process including coordinating welcome and induction events. * Assisting with the planning and management of a wide range of school events.

* Providing high-level administrative support to the Associate Headteacher and SLT.* Devising and implementing administrative processes to ensure readiness for the school’s opening in September 2013. * Coordinating school communication for all events in line with the school’s branding.* Coordinating school marketing through the website, student planners and other school publications.

* Allocating and maintaining Men’s Accessories and Formalwear stock levels in all stores across the UK. * Creating weekly and bi-weekly sales analysis reports for the team and the wider business.* Attending weekly team and departmental meetings in order to keep the chain informed of any news or issues.

* Building and maintaining effective client relationships through regular and purposeful contact. * Opening new jobs files and keeping the relevant paperwork up-to-date (electronically and in hard-copy).* Booking freight, air, road and sea transport and preparing the import/export documentation for a range of goods.* Liaising with warehouse staff, drivers and porters as well as deputising in the absence of the Client Account Manager.

* Allocating and maintaining apparel stock levels in 44 stores across Europe and on the e-commerce website. * Setting up prices, discounts and promotions on the system and organising transfers between stores.* Analysing trends and creating weekly and bi-weekly reports regarding sales information for the wider business.

* Training colleagues, which involved visiting stores and manufacturers and creating Training Packs.* Prioritising team workloads, multitasking and having strong product knowledge in order to answer complaints.* Creating data reports regarding problematic product and service areas, including staff underperformance.* Chairing meetings within the team and the wider business in order to implement efficiencies within the chain.* Delivery and logistical planning within the M25 and surrounding areas.* Leading a team of 8-12 members of customer service staff.* Dealing with escalated queries and complaints via the telephone and email.* Answering incoming calls in order to place and track customer orders and assist with product and service queries.