• Holding responsibility for company P&L, corporate governance, and legal & taxes situation• Recruiting and choosing the initiating key players colleagues, that fit the company structure and workflow• Creating ordering cycle and process. Setting the needed criteria for the applications development• Managing the company building, office, collogues, and the testing team• Hiring team to handle the needed operation for the launching • Acquiring drivers’ fleet and creating the process (contacting, agreements, training, ...)Launching in Egypt, city by city (Alex: Feb 2023 – Cairo: May 2023)

Inventing the idea of the project, and creating three phases plan• Aligning with all the needed members, managing all the tasks, and setting the priorities• Managing finance, designs, content, developments, and handling the daily operations• Collecting data, and approaching vendors• Executing the pilot phase and collecting the feedback• Executing the feedback results to actionable steps and updates

Studying the business model and its suitability to our market• Contacting and choosing the initiating key players colleagues• Creating ordering cycle and process. Setting the needed criteria for the applications development• Managing the company building, office, collogues, and the testing team• Hiring team to handle the needed operation for the pilot phase• Acquiring chef & pilot fleets and creating the process (leads, contacting, agreements, training, ...)

F&B consultancy, Free lance Project ManagerGathered & Managed team for all the restaurant and café’s launching subsidiaries from April 2017Managing Real-estate, Operations, Marketing and design,▪Choosing the restaurant/Café characteristic (all the team)▪Choosing suitable location for the restaurant targeted customer segmentation(real estate broker)▪Building the the kitchen (menu items, equipment, tools, staff hiring, training, storage, system …)▪Handling the creations of the 2D - 3D designs, and photo sessions (designer)▪Creating and following the marketing plan including the social media marketing and activities (marketer and social media)▪Operate the restaurant/café’ for three month period (restaurant operation)

SWVL, E-Commerce, public transportation(Operations Preparation)Holding responsibilities to know the market prices and suppliersMaking agreement with the suppliers to meet with the company goalsHolding responsibilities for the driver training, KPI’s, tracking, and assures the service quality Representing the company at the AUC venture lab cycle 2017

☆ Vendor Operations Manager from Nov 2015 Sep 2016 (otlob.com)• Leading 3 teams of 15 people across Vendor Services, Vendor Compliance, and Vendor Automation. Built it from scratch; job description, hiring, training, and KPI’S• Holding responsibility for business unit profitability and expenses reduction targets through order taking process automation resulting in more than 400% increase efficiency and a potential annual cost saving of EGP 720K increased the automation percentage from 17% to 82%• Identified reasons of orders cancelation and managed to decrease lost orders from 6% to 1.9% in 3 months resulting in an annual increase in GMV by more than 5 M• Making sure of the vendor performance• Finding solutions for the problems the vendor operation facing☆ Vendor Compliance Manager from Sep to Nov 2015 (otlob.com)• Increased the automation percentage from 17% to 62%• Decreased the cancel rate from 6% to 1.9%• Decreased the handling time from 7 to 3.4 minutes• Delivering training for over than 50 operations partners• Delivered the system and process training for all Otlob company during the migration• Created a temporary team to cover the drop in the operation while changing the system• Created a quality rules and a score sheet for the call center• Retrained the users in the vendor side to use the system to reduce the cancel rate and save the customer satisfaction• Created the rules between the company and the vendor operation to reach the maximum efficiency☆ Operations Manager, from May to Sep 2015 (hellofood.com) • Leaded a team of 8 people for the own delivery project• Holding responsibility of the orders routing• Holding responsibility of the customer care and satisfaction• Making sure of the delivery team efficiency and meeting the delivery time• Collect the commission on daily basis from the vendors• Finishing the financial parts between City Starts office and the company head office on weekly basis

RAYA Contact Center (RCC) 29th January 2012 to 30th September 2013 worked at Etisalat UAE mobile servirces☆ Call Center Supervisor at Etisalat UAE Mobile Services From 11st April 2013 to 30th September 2013▪Responsible for a team of 22 agents▪Monitor the team number on Daily/Weekly/Monthly basis to achieve the KPI’s▪Finding root causes and solutions to make the agents perform▪Create weekly/monthly action plan for each non achieving agents▪Pass a knowledge test every 2 weeks to be certified to listen to the agent calls to reach the quality target▪Floor manager two days per week, responsible for the service level and fix any issue show up during the shift and align with the other functions to insure the project efficiency☆ Product knowledge Trainer at Etisalat UAE Mobile Services 28thDec 2012 till 1stMarch 2013▪Responsible for classes include between 15to40 new representatives▪Following the training plane and editing the parts which need to edited▪Track the work updates to add it to the plan▪Create weekly exams and that’s ensure the level needed for the class, and follow the dropped parts in the training▪Coach the class members, to achieve the needed performance▪Responsible to make the class pass the internal (Raya) and the client (Etisalat) quality certification in both parts the knowledge and the soft skills▪Study the new updates and deliver it to the representatives▪Being a part of the team which creates a monthly knowledge test▪Listening to calls and make refresh sessions (one 2 one – classes)▪Being a part of the process for repeated failures representatives☆ English Call Center Representative at Etisalat UAE Mobile Services From 10th April 2013 to 28thDec 2012▪Started the English section with the company from June 2012☆ Call Center Representative at Etisalat UAE Mobile Services From 29th January 2012 to 10th April 2013