• Processing requests received through either Sales Force or email queues.• Manage and track cases using the Sales Force Service Cloud.• For each request, create one or more of the following deliverables.1- Project Summary of the request.2- Services Level of Efforts (LOE) and Basis of Effort (BOE).3- Final Presales Package for communicating with Sales.4- Statement of Work (SOW).• Work with the Technical Consultant and Project Manager to assist in the document finalization.• Understand the environment and the technical requirement for the customer to generate the customized quote.• Interface with the corporate EDGE organization and champions to improve and maintain tools that support the BOE and SOW generation process.• Provide management with reporting and analysis of Services Quote desk metrics.