Mina Medhat Email & Phone Number

Egypt

In my capacity as the System Delivery Team Leader at a leading HR Software company in the MENA region, I lead a team of 8 consultants, guiding them through the intricacies of system implementation, after-sales support, and impactful pre-sales sessions for a diverse clientele exceeding 30 customers.Over the course of this tenure, our team has undertaken a.

Cairo, Egypt

Egypt

Facilitated the seamless operation of an SMS messaging platform.Provided robust support for Banking mobile and desktop omni-channel applications running on IIS and MS SQL technology.Offered technical support to the development team, ensuring smooth project progression.Orchestrated the deployment of new batches, updates, and versions across various customer.

Cairo

Spearheaded the implementation of HCM Modules within the JD Edwards Enterprise One ERP system, optimizing operational efficiency.Delivered comprehensive after-sales support to JD Edwards users, ensuring seamless utilization and satisfaction.Successfully executed the implementation and support of the OTMS HRM System, contributing to streamlined HR.

Cairo

• Supervise a team of 7 consultants, and together we were responsible for delivering HITS HR and Payroll solutions starting with analyses then implementation, and training.
• Supervise and present after sales support for 46 of Starwood & Movenpick hotels in the Middle East and Africa, using telephone, remote connections and email to support to software users.
• With my team, we were able to complete 16 project in one year, which was an all-time record in HITS, from which I personally implemented:o Sheraton Jeddah Hotelo Sheraton Dohao Westin Doha Hotels
• Analyze and translate customer needs into implementation and customization points for a developers team to understand.
• Participate in pre-sales engagements, answering RFP’s, doing Demos, and participating in Workshops.
• Perform on-site and remote training sessions.

Egypt

• Test a newly developed HRMS Software.
• Support Customers via mails and telephone calls.
• wright Help and Manuals.

Cairo

• Supervise a team of consultants responsible for handling all the manufacturing sector accounts (over 30 accounts).
• Manage and supervise all the implementation for all the sector accounts.
• Leading the team to present after sales helpdesk services.
• Assets the sales team with the technicalities in demos and workshops.
• Managing the customers HCM cloud Sites.

• Upgrade Mantrac & Unatrac International HR systems to the latest HITS Software, and merge their databases, and executing interface with ADP payroll system in U.K.
• Analyze and create new methods to facilitate the Work-Flow in HITS.
• Conduct internal trainings.
• Quality assurance and audit other consultant’s implementations.
• Reply to RFP’s.
• Review the software manuals and operational manuals.

• Implement HITS software on the customer business exercise involving most of the Business sectors like, hospitality, petroleum, medical and banking; in and out of Egypt:o Abbott Egypto Gulf Sands Syriao Jonson and.
• Conduct training sessions, live and remotely.
• Wright Operational manuals.
• Perform after sales help disk activities including remote connection support, reply to the customer inquiries via mails and telephone calls and on-site visits.

Bachelor Of Computer Science, Computer Sciences

Department: Computer Science. Graduation Project E-commerce website for computer Hardware Company Tools used for development of this.

High School, Mathematics