Mina Medhat Email & Phone Number

Egypt

In my capacity as the System Delivery Team Leader at a leading HR Software company in the MENA region, I lead a team of 8 consultants, guiding them through the intricacies of system implementation, after-sales support, and impactful pre-sales sessions for a diverse clientele exceeding 30 customers.Over the course of this tenure, our team has undertaken a significant role in supporting over 30 banks and financial institutions. Concurrently, we have actively participated in the digital transformation initiatives of public sector companies within the Egyptian government. This dual responsibility underscores our commitment to driving excellence not only in the private sector but also in contributing to the transformative journey of key public entities.In the realm of team management, I am dedicated to the strategic development of experienced specialists. This involves establishing clear, measurable objectives for both the collective team and individual members, and defining precise requirements for capabilities essential to operating and advancing the In-Life function. Emphasizing efficiency, I oversee comprehensive training programs, ensuring team members are equipped with the skills needed for optimal work allocation and workload leveling.Integral to our approach is the proactive gathering and application of customer feedback. By actively seeking and incorporating insights from clients, we perpetuate a cycle of continuous improvement, ensuring our systems and services align with evolving client needs. This commitment further solidifies our position as a reliable partner in the ever-evolving landscape of HR Software solutions.

Cairo, Egypt

Egypt

Facilitated the seamless operation of an SMS messaging platform.Provided robust support for Banking mobile and desktop omni-channel applications running on IIS and MS SQL technology.Offered technical support to the development team, ensuring smooth project progression.Orchestrated the deployment of new batches, updates, and versions across various customer environments, including UAT, Pilot, and Production.Managed and coordinated customer tickets through the JIRA system, ensuring timely resolution.Authored comprehensive deployment and operational manuals for streamlined processes.Conducted in-depth analysis of system log files to identify and address root causes of issues.Led a proficient team of technical support specialists in actively participating in the application deployment process and post-launch support activities.Customer engagement highlights:Provided technical support to esteemed clients, including Credit Agricole Egypt, National Bank of Egypt, Banque Saudi Fransi (BSF), The Saudi Investment Bank in KSA, Hamad Medical Center (Qatar), Qatargas, Misr Life Insurance, Misr Insurance, Export Development Bank Of Egypt (EBE), and Blom Bank Egypt.Served as the dedicated on-site technical support for Banque Saudi Fransi (BSF) from January 2019 to March 2020. Conducted regular system-wide health checks, promptly addressed production issues, and provided expert consultation on enhancing system quality and performance.

Cairo,

Spearheaded the implementation of HCM Modules within the JD Edwards Enterprise One ERP system, optimizing operational efficiency.Delivered comprehensive after-sales support to JD Edwards users, ensuring seamless utilization and satisfaction.Successfully executed the implementation and support of the OTMS HRM System, contributing to streamlined HR processes.Orchestrated the implementation of the OTMS Time Management Module at AIBK Bank, enhancing time-tracking capabilities.Executed precise Data Migration Tasks using Oracle SQL and Microsoft SQL, ensuring seamless transitions.Led the successful implementation of JDE HCM at Al-Takamoul Group (KSA), enhancing human capital management capabilities.Drove the implementation of JDE HCM at Al-Rajhi Agriculture Group (KSA, Egypt, and Sudan), optimizing HR functionalities across diverse regions.Conducted a thorough Health Check on the JD Edwards HCM Module at Awkaf Al-Rajhi (KSA), ensuring system integrity and performance.

Cairo

• Supervise a team of 7 consultants, and together we were responsible for delivering HITS HR and Payroll solutions starting with analyses then implementation, and training.• Supervise and present after sales support for 46 of Starwood & Movenpick hotels in the Middle East and Africa, using telephone, remote connections and email to support to software users.• With my team, we were able to complete 16 project in one year, which was an all-time record in HITS, from which I personally implemented:o Sheraton Jeddah Hotelo Sheraton Dohao Westin Doha Hotels• Analyze and translate customer needs into implementation and customization points for a developers team to understand.• Participate in pre-sales engagements, answering RFP’s, doing Demos, and participating in Workshops.• Perform on-site and remote training sessions.• Provide first call resolution to computer hardware and software problems through troubleshooting techniques.• Perform Data Migration Tasks using Microsoft SQL.

Egypt

• Test a newly developed HRMS Software.• Support Customers via mails and telephone calls.• wright Help and Manuals.

Cairo

• Supervise a team of consultants responsible for handling all the manufacturing sector accounts (over 30 accounts).• Manage and supervise all the implementation for all the sector accounts.• Leading the team to present after sales helpdesk services.• Assets the sales team with the technicalities in demos and workshops.• Managing the customers HCM cloud Sites.

• Upgrade Mantrac & Unatrac International HR systems to the latest HITS Software, and merge their databases, and executing interface with ADP payroll system in U.K. • Analyze and create new methods to facilitate the Work-Flow in HITS.• Conduct internal trainings.• Quality assurance and audit other consultant’s implementations.• Reply to RFP’s.• Review the software manuals and operational manuals. • Assist the Training and Education Manager.• Supervise multiple ongoing projects:o Taghleef Egypto E.G.A. (Egyptian Germany Automotive)

• Implement HITS software on the customer business exercise involving most of the Business sectors like, hospitality, petroleum, medical and banking; in and out of Egypt:o Abbott Egypto Gulf Sands Syriao Jonson and Jonson Egypto A.A.I.B. (Arab African International Bank)o Concord EL-Salam Hotels and Resortso N.T.R.A. (National Telecom Regulatory Authority)o B.G. Egypt (British Gas)o B.P. Egypt (British Petroleum)o E.N.A.P. Sipetrol o E.P.P.C. (Egyptian Propylene and Polypropylene Company)o N.B.G. Egypt. (National Bank Of Greece)• Conduct training sessions, live and remotely.• Wright Operational manuals. • Perform after sales help disk activities including remote connection support, reply to the customer inquiries via mails and telephone calls and on-site visits.

Bachelor Of Computer Science, Computer Sciences

Department: Computer Science. Graduation Project E-commerce website for computer Hardware Company Tools used for development of this.

High School, Mathematics