In my role as a Network Engineer at AdventHealth Orlando, I lead a project focused on optimizing network performance and enhancing operations across our communication closets. This involves assessing existing infrastructure, troubleshooting network issues, and implementing robust solutions to improve connectivity and security across multiple facilities. By coordinating with cross-functional teams and leveraging best practices in network architecture, I aim to create a reliable and secure network environment that supports critical healthcare operations.Key Responsibilities:• Conduct comprehensive assessments and upgrades of communication closets to streamline connectivity.• Identify, troubleshoot, and resolve network issues to enhance system uptime and operational efficiency.• Collaborate with IT and facilities management teams to optimize infrastructure, ensuring compliance with industry standards.• Implement security protocols and network improvements to protect sensitive healthcare data and support daily operations.

Delivered extensive engineering assistance to multiple corporate groups, steering process of authorization and approval for protected information accessibility. Piloted project strategy, fostering strong liaisons within and outside company. Amplified precision and productivity in regular operations by crafting software instruments. Provided technical support to end-users, addressing queries, and troubleshooting issues related to software and data analytics tools. Diagnosed and resolved technical problems, ensuring minimal downtime and optimal functionality of systems and applications. Utilized analytical tools to interpret and analyze data sets, deriving meaningful insights and trends to support decision-making processes.● Implemented Identity and Access Management (IAM) protocols to regulate and monitor user permissions, enhancing security and compliance measures across multiple corporate divisions.● Integrated IAM solutions into project frameworks, ensuring secure access to protected information while maintaining efficiency and productivity.● Orchestrated remedies for array of software and network predicaments, fostering system performance optimization.● Supervised project trajectories, synchronized teams, and arranged periodic interactions to promote successful project results.● Showcased aptitude for teamwork and leadership in projects, upholding robust written and verbal communication. ● Promptly concluded all designated duties and requests, reinforcing consistent adherence to project timelines.● Applied proficiency in Python scripting, command-line processes, and Swift for streamlined task completion, boosting productivity.

Played key role at Apple Inc. as Support Advisor by ensuring top-notch customer satisfaction and resolving issues efficiently. Demonstrated strong independent working skills in a fast-paced, ever-changing environment, and showcased excellent research abilities to understand technical information across various tools, while maintaining customer privacy. Successfully introduced innovative solutions while maintaining highest metrics of compliance, issue resolution, and satisfaction.● Exhibited superior quality commitment, integrity, and responsibility working autonomously in a dynamic, rapidly shifting setting. ● Employed outstanding investigative abilities to comprehend technical data across diverse platforms, prioritizing client confidentiality. ● Accepted fresh tasks enthusiastically, revealing knack for learning technical problem resolution competencies. ● Balanced work efficiently while adapting to remote nature of job and ensured customer satisfaction.● Modified communication style and delivery of messages fitting to different listener groups, boosting involvement and comprehension.

Served as Retail Associate Manager at TCC Wireless, a T-Mobile authorized retailer, overseeing daily operations and driving sales performance. Led a team of sales associates, providing guidance and support to achieve individual and team targets. Implemented sales strategies and promotions to enhance customer engagement and loyalty. Managed inventory, merchandising, and store presentation to uphold T-Mobile brand standards and optimize customer experience.● Conducted regular training sessions to enhance product knowledge and sales skills among team members, resulting in a 20% increase in sales productivity.● Implemented customer service initiatives to address inquiries, complaints, and service-related issues promptly, ensuring customer satisfaction and retention. Leveraged strategic planning and detailed performance metric analysis to boost store sales by 125% in under three months.● Analyzed sales data and market trends to identify opportunities for business growth and development, leading to the expansion of product offerings and services.● Collaborated with district and regional managers to align store performance with company objectives and targets, contributing to overall organizational success.