• Directed a specialized project team handling customer service operations for Egypt (EG), Saudi Arabia (SA), and the United Arab Emirates (AE).• Successfully completed the project, achieving all set objectives and significantly enhancing service quality and response times.• Pioneered the integration of universal service protocols, leading to the adoption of these standards site-wide.• Developed and executed training programs, preparing all agents for the transition to universal… Show more • Directed a specialized project team handling customer service operations for Egypt (EG), Saudi Arabia (SA), and the United Arab Emirates (AE).• Successfully completed the project, achieving all set objectives and significantly enhancing service quality and response times.• Pioneered the integration of universal service protocols, leading to the adoption of these standards site-wide.• Developed and executed training programs, preparing all agents for the transition to universal service handling, resulting in a cohesive and skilled workforce. Show less

• Leading and developing a team of 20-30 associates. • Responsible for the overall performance management, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures. • Mentoring and act as a resource to new managers and expedite their learning curve. • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site. • Communicating policies to associates and become the primary… Show more • Leading and developing a team of 20-30 associates. • Responsible for the overall performance management, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures. • Mentoring and act as a resource to new managers and expedite their learning curve. • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site. • Communicating policies to associates and become the primary information source for staff. Show less

• Training new hires on the policies, procedures, and best practices of Amazon.• Answering questions and providing guidance to employees on various aspects of their work, such as safety, quality, efficiency, and problem-solving.• Conducting audits and assessments to monitor the progress and performance of CSA’s.• Reporting any issues or concerns to the management or the learning coordinator.• Collaborating with other learning ambassadors and trainers to share best practices and… Show more • Training new hires on the policies, procedures, and best practices of Amazon.• Answering questions and providing guidance to employees on various aspects of their work, such as safety, quality, efficiency, and problem-solving.• Conducting audits and assessments to monitor the progress and performance of CSA’s.• Reporting any issues or concerns to the management or the learning coordinator.• Collaborating with other learning ambassadors and trainers to share best practices and feedback. Show less