Mina Morkos Email and Phone Number
Software engineer aims to apply my skills and knowledge in software engineering to create innovative and user-friendly solutions for complex problems. I have a degree in computer science and experience in developing software applications using various programming languages, databases, and operating systems. I am eager to join a reputable company that values teamwork, creativity, and quality.
Alorica
View- Website:
- alorica.com
- Employees:
- 64087
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Learning Delivery SpecialistAloricaCairo, Cairo Governorate, Eg -
Universal Project Team ManagerAmazon Jan 2024 - May 2024Cairo, Egypt• Directed a specialized project team handling customer service operations for Egypt (EG), Saudi Arabia (SA), and the United Arab Emirates (AE).• Successfully completed the project, achieving all set objectives and significantly enhancing service quality and response times.• Pioneered the integration of universal service protocols, leading to the adoption of these standards site-wide.• Developed and executed training programs, preparing all agents for the transition to universal… Show more • Directed a specialized project team handling customer service operations for Egypt (EG), Saudi Arabia (SA), and the United Arab Emirates (AE).• Successfully completed the project, achieving all set objectives and significantly enhancing service quality and response times.• Pioneered the integration of universal service protocols, leading to the adoption of these standards site-wide.• Developed and executed training programs, preparing all agents for the transition to universal service handling, resulting in a cohesive and skilled workforce. Show less -
Cs Team ManagerAmazon Sep 2023 - Jan 2024Cairo, Egypt• Leading and developing a team of 20-30 associates. • Responsible for the overall performance management, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures. • Mentoring and act as a resource to new managers and expedite their learning curve. • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site. • Communicating policies to associates and become the primary… Show more • Leading and developing a team of 20-30 associates. • Responsible for the overall performance management, coordination and evaluation of the team. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures. • Mentoring and act as a resource to new managers and expedite their learning curve. • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site. • Communicating policies to associates and become the primary information source for staff. Show less -
Learning AmbassadorAmazon Jun 2023 - Oct 2023Cairo, Egypt• Training new hires on the policies, procedures, and best practices of Amazon.• Answering questions and providing guidance to employees on various aspects of their work, such as safety, quality, efficiency, and problem-solving.• Conducting audits and assessments to monitor the progress and performance of CSA’s.• Reporting any issues or concerns to the management or the learning coordinator.• Collaborating with other learning ambassadors and trainers to share best practices and… Show more • Training new hires on the policies, procedures, and best practices of Amazon.• Answering questions and providing guidance to employees on various aspects of their work, such as safety, quality, efficiency, and problem-solving.• Conducting audits and assessments to monitor the progress and performance of CSA’s.• Reporting any issues or concerns to the management or the learning coordinator.• Collaborating with other learning ambassadors and trainers to share best practices and feedback. Show less
Mina Morkos Education Details
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Faculty Of Computers And Artificial Intelligence3.16 ( V.Good )
Frequently Asked Questions about Mina Morkos
What company does Mina Morkos work for?
Mina Morkos works for Alorica
What is Mina Morkos's role at the current company?
Mina Morkos's current role is Learning Delivery Specialist.
What schools did Mina Morkos attend?
Mina Morkos attended Faculty Of Computers And Artificial Intelligence.
Who are Mina Morkos's colleagues?
Mina Morkos's colleagues are Pamela Joyce Celocia, Abigael Dimapilis, Kathy Harrison, Rubiel Aesia Dionisio, Fayon Keys, Marquel Miller, Shelly Cochran.
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Mina Morkos, PhD
Assistant Professor Of Interior Architecture In The British University In EgyptAlexandria, Egypt
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