1. Create DME database including; sourcing for new hires and documenting the status of candidates2. Support in the recruitment process including; job posting, screening CVs, and conducting interviews for level 16 and below.3. Facilitate new hires onboarding the whole process needs with Admin, IT & Personnel departments to ensure new hires needs are fulfilled. 4. Prepare the announcements for the new hires and review with direct manager head for issuing.5. Create and update RFF… Show more 1. Create DME database including; sourcing for new hires and documenting the status of candidates2. Support in the recruitment process including; job posting, screening CVs, and conducting interviews for level 16 and below.3. Facilitate new hires onboarding the whole process needs with Admin, IT & Personnel departments to ensure new hires needs are fulfilled. 4. Prepare the announcements for the new hires and review with direct manager head for issuing.5. Create and update RFF log sheet according to hiring updates to be able to track the hiring status.6. Create and send new hires updated report on monthly updates.7. Collect employees training needs (TNA) from head of department and validate according to business needs during the start of each year.8. Communicate with several training vendors to get at least 3 offers for each training according to our training needs.9. Create a training plan including final training courses, vendors, cost per head & time schedule for validated training needs.10. Facilitate the execution of the approved training plan including managing the logistics, training room reservation, communication with employees & catering.11. Collect training feedback from attendees after each training to get the satisfaction rate in order to improve training quality &12. Advise on the training availability to employees or managers to connect people with learning opportunities by emails or other available channels.13. Facilitate the education support program by facilitating the reimbursement process according the policy.14. Facilitate the internship program with department managers according to department needs & capacity.15. Introduce interns to company, support them during the internship duration, review and prepare the experience certificates for them.16. Initiate the succession planning process include critical position profiling, the nomination of successors, the assessment process and the development plan. Show less

1. Monitor vacancies in the organization & ensure they are adequately filled within the recruitment KPIs of vacancy rate duration of hiring & caliber hired2. Monitor incoming resumes through different sources, screening & classify the CVs according to Specialization, Experience…etc.3. Communicating with other departments, employees, applicants, administrators, and staff provide information and assistance regarding recruitment, probation period, transfers.4. Screening CV’s searching… Show more 1. Monitor vacancies in the organization & ensure they are adequately filled within the recruitment KPIs of vacancy rate duration of hiring & caliber hired2. Monitor incoming resumes through different sources, screening & classify the CVs according to Specialization, Experience…etc.3. Communicating with other departments, employees, applicants, administrators, and staff provide information and assistance regarding recruitment, probation period, transfers.4. Screening CV’s searching for qualified candidates according to relevant job criteria & prepare short list for staff level position.5. Conducting initial interview & Prepare Short listed candidates to go for assessment for managers, scheduling interview’s appointment with the short list candidates & the line managers.6. Assist in preparing & attending employment fair, Follow up giveaways & Brochures. Show less

1. -Managing all the Recruitment cycle, teams, communicate With Clients, and set process of sourcing, attracting candidates, 2. -Recruiting, interviewing, and on-boarding employees to an organization, 3.- Performing all analysis related to call center industry4. -Conduct orientation sessions to the new trainees about Jobs offers, working conditions and business awareness, 5. Conduct exit interviews. 6. -Performing, Evaluating, develop all of recruiters to get best… Show more 1. -Managing all the Recruitment cycle, teams, communicate With Clients, and set process of sourcing, attracting candidates, 2. -Recruiting, interviewing, and on-boarding employees to an organization, 3.- Performing all analysis related to call center industry4. -Conduct orientation sessions to the new trainees about Jobs offers, working conditions and business awareness, 5. Conduct exit interviews. 6. -Performing, Evaluating, develop all of recruiters to get best teamwork with results. 7. -Manage team performance, attendance, Consolidate monthly, quarterly targets. Show less

1. -Responsible for full life-cycle recruiting and hiring for CSR2. -Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.3. -Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.4. -Determines applicant requirements by… Show more 1. -Responsible for full life-cycle recruiting and hiring for CSR2. -Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.3. -Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.4. -Determines applicant requirements by studying job description and job qualifications5. -Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.6. -Determines applicant qualifications by interviewing applicants; analyzing responses verifying references; comparing qualifications to job.7. -Responsible for interviewing, scheduling testing and selecting the best candidates for opening vacancies.8. -Phone interviewing & Scheduling9. -Follow up with the candidate for the acceptance / rejection of the employment offer and responding to any inquiry.10. Enters data of accepted candidates on the Recruitment Sheets, make analysis and extract team result and support in our company functions11. Responsible for recruiting call center, back office agents and some functions as mentioned before. 12. Phone interviewing & Scheduling.13. Follow & direct job posting, screening CV's, making interview's, deliver job offer & Hiring to ensure that the company has Staff of the right caliber to enable it to meet its corporate objectives. Show less

1. Responsible for recruiting call center and back office agents 2. Responsible for interviewing, scheduling testing and selecting the best candidates for opening vacancies.3. Taking incoming calls and questions.4. Maintaining the company database in Excel sheets.5. Phone interviewing & Scheduling.6. Follow & direct job posting, screening CV's, making interview's, deliver job offer & Hiring to ensure that the company has Staff of the right caliber to enable it to meet its… Show more 1. Responsible for recruiting call center and back office agents 2. Responsible for interviewing, scheduling testing and selecting the best candidates for opening vacancies.3. Taking incoming calls and questions.4. Maintaining the company database in Excel sheets.5. Phone interviewing & Scheduling.6. Follow & direct job posting, screening CV's, making interview's, deliver job offer & Hiring to ensure that the company has Staff of the right caliber to enable it to meet its corporate objectives.7. Follow up with the candidate for the acceptance / rejection of the employment offer and responding to any inquiry.8. Enters data of accepted candidates on the Recruitment Sheets. Show less

Managing large amounts of inbound and outbound calls in a timely mannerFollowing call center “scripts” when handling different topicsIdentifying customers’ needs, clarify information, research every issue and providing solutions

1- Take ownership of customers issues and follow problems through to resolution 2- Keep ahead of industry’s developments and apply best practices to areas of improvement3- Analyse statistics and compile accurate reports 4- Develop service procedures, policies and standards