ONA IT Team Serving Masrawy.com, Yallakora.com, Mazika.com, elconsolto.com,Onaeg.com and Gemini mediaManaging and Administrating Hyper-V Hosts and Virtual machines Managing and administrating the Active directory, Group polices, file server, WDS.Managing HP enclosure system and blade servers. Managing Network switches, access points and the internal V-lans.Managing Fortigate Firewall and polices applied to V-lans. Manage antivirus server and client’s issue (Kaspersky Security Center). Manage IP phones system and Avaya Call manager. Handle annual budget and ensure cost effectivenessHandle the agreement and POs with partnersManage IT department staff, recruiting, training employees.

-Managing and administrating Exchange 2003/2010-Working on project migrating Exchange 2003 users to new system “Mail Enable”. -Responsible for day to day operation on Exchange, Active directory and DNS.-Manage Linkdatacenter Domains.-Administrating Fortimail Antispam solutions.-Supporting more than 50,000 mailboxes.-Acting as on-call support for any problems escalation out of working hours according to schedule.

Working as operations system engineer administrating and maintain the customers hosting servers.- Deploying and Operating the Monitoring systems for servers (Hardware, NT Services, Disk spaces, CPU, Memory).- Maintain the Servers HW (HP G4,G5,G6,G7and Gen8)- Maintain the server Systems windows server 2003, 2008, 2012.- Deploying and operating the backup systems.- Aware of (Manage Engine, SCCM, SCOM, Cacty, Orion, Whatsup, symantec backup Exec,OPManager )- Owner of the SCCM project, upgrading from SCCM 2012 to SCCM 2012 R2, Separate the Database to a remote server, install the Reporting service. - Administrating the SCCM server and its clients, administrating the SCEP clients through the SCCM console. - Acting as on-call support for any problems escalation out of working hours according to schedule.

-Administrate the active directory.-Support database client’s problems. -Support network and computer problems.

- Worked as IT helpdesk in Orascom Telecom Holding (OTH) outsource from SUMMIT.1. Support users in solving computers and laptops problems (troubleshooting).2. Support users in solving network problems and AVAYA telephone system as a first line support- Worked in Egyptian Banks Co. for Technological Advancement (EBC) as system administrator outsource from SUMMIT. - Joined Microsoft Implementation team 1. Specialist in Microsoft Virtualization Hyper-V and VMM implementations. 2. APP-V, Med-V and VDI solutions. 3. Familiar with active directory, DNS, DHC, SCCM, SCOM.

Call Center technical support:-Call center technical support in DSL team.-Troubleshoot customer technical problems like slowness, up no browsing, unable to obtain IP from TE-Data and check also logical instability. -Ensure line status (line up or physical down), routers configuration and authentication.