Mina Nabil Email & Phone Number

Hurghada, Al Bahr Al Ahmar, Egypt

• Team and I maintained a hotel portfolio of 3000+ hotels based in USA, Canada & Bahamas'.• Meeting deadlines for 97% of our tasks and projects.• Monitoring the bookability and visibility of our products on different sales channels.• Identifying a potential opportunity for markup increase and by turn margin increased. • Product selection based on clients demand, rating & competitors. • Analyzing booking sales trends (Travel Insights & Cockpit report).• Stay up-to-date regarding adding new products to our portfolio.• Competitor landscape analysis.• Products’ margin optimization to ensure revenue maximization. • Product & Yield management of (Hotels, Attractions, transfers & round trips).• Successfully led and managed a team of 09 members.• Analyzing market trends for revenue and profit maximization.• Improved the process of tasks handling.• Developed workflow and facilitated the process.• Achieved the set objectives and fulfilled KPIs.• Trained 04 new members well and set up an ongoing training and growth plan until their confidence and productivity was evident.• Establishing an ongoing communication with business partners & maintain strong relations.

Hurghada

• Market trends analysis & Benchmarking via Traveltainment Bistro Portal determining our competitiveness.• Evaluating the hotel offer against other competitors.• Margin check & optimization.• Advising our DMC (Turkey) for our current market state.• Inventory Management. • Revising hotel contract terms and conditions.• Loading hotel Base contract & SPO.• Checking our products bookability and visibility in the market.• Checking our bookings providing analytical tracking of the bookings and offers.• Flyer creation to support marketing of our products. • Flights price check & SPO loading to system.

Sharm El Sheikh- South Sinai-Egypt.

Front Office Supervisors maintain a professional working environment in Front Office departments and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers.Completing evaluations, training and coaching employees for success as well as issuing corrective action and termination.Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Bell desk.Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.Maximizing hotel revenue by monitoring hotel room inventory and up-selling.Efficiently coordinate guest arrivals, departures, room assignments and accurately handle any necessary cash and credit card payments.Performing special assignments given to me by the General Manager.Takes responsibility in the absence of the duty manager or front office manager.

Sharm

Front Office maintain a professional working environment in Front Office departments and fulfill a variety of job functions, such as training employees and assigning tasks, solving problems, implementing procedures, providing customer service, and reporting to company managers.Completing evaluations, training and coaching employees for success as well as issuing corrective action and termination.Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Bell desk.Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.Maximizing hotel revenue by monitoring hotel room inventory and up-selling.Efficiently coordinate guest arrivals, departures, room assignments and accurately handle any necessary cash and credit card payments.Performing special assignments given to me by the General Manager.Takes responsibility in the absence of the duty manager or front office manager.