•Develop & execute strategic plans for SME & SOHO segments market penetration & expansion.•Design organizational structure, assign KPIs and set targets for the SME & SOHO channels.•lead & motivate a team, fostering a collaborative & high-performance work environment.•Review & closely monitor sales pipelines for direct reports to ensure achievement of overall targets.•Initiate and collaborate with channels product and functional teams to identify and develop product solutions and bundles to meet the needs of SME & SOHO business.•Maximize existing base value through segmentation insights and disciplined portfolio management.• Monitor & analyze the competition strategic moves

• Recruit, manage, monitor & guide the “B2B in Retail Regional managers” who will be responsible of managing the B2B area managers nationwide.• Design organizational structure, assign KPIs and set targets for the B2B in retail channel.• Develop new & creative driving plans to the indirect-channels to improve the effectiveness of the B2B Sales function & to ensure profitability.• Develop new leads generation channels & tools to support the teams and efficiently generate new prospects.• Enhancement & creation of the needed new processes to serve and sell business offers in the retail different channels .• Work with the marketing segment owners to develop rate plans , solutions & special offers to approach the B2B customers approached by the retail sales teams.• Regular meet with the retail top management & partners management to share results and discuss developments needed.• Achieving the channel Net adds & Revenue targets. • Monitor daily results and report weekly , monthly & quarterly evaluation reports for the channel & the teams activities.• Monitor & Analyze the competition strategic moves .

 Design organizational structure, assign KPIs and set targets for the SME & SOHO in Alex & Delta direct & indirect outlets. Manage, coach, monitor & develop the area managers & the B2B dedicated agents Provide on the Job training and consistent feedback on team progress towards achievements vs. targets to ensure effectively meeting the assigned targets on time. Work with the marketing team to develop customized offers for the B2B customers approached by Alex & Delta direct & indirect outlets. Analyze the conflict between the SME & SOHO in Alex & Delta & other departments, coming up with the prospect solutions, work on common KPI’s and address to the concerned parties. Develop and monitor the implementation of innovative methods to increase direct sales and business accounts, expand markets and promote business in the indirect channels. Monitor & Analyze the competition strategic moves in my assigned region. Design sales contests for Sales staff for motivation and to achieve the SME & SOHO segment targets. Develop sales strategies that ensure attainment of the SME & SOHO in Alex & Delta targets and profitability.

•Maximizing reach, penetration & acquisition by developing and managing the B2B function in Orange’s Franchisees, to acquire new SME & SOHO accounts and up sell in exsiting accounts .•Enhancing B2B Customer experience in Orange’s Franchisees outlets and increasing B2B customers’ traffic in the outlets.•Develop business plans and sales strategies that ensure attainment of the SME & SOHO targets and profitability.•Design sales contests for the sales executives of the Franchise outlets to motivate them and help achieve the SME & SOHO segment growth targets.•Enhancement & creation of the needed new processes to serve and sell business offers in the Franchise outlets.•Work with the marketing team to develop special offers to approach the SME & SOHO customers approached by the franchise sales teams.•Monitor payments and commissioning process and ensure regular delivery of payments.•Regularly meet with the Franchise management to share results and discuss developments needed.•Develop the needed reporting systems to ensure accurate results that reflect the performance and avoid conflict with other functions.•Manage, train & coach the SOHO area managers who will be responsible for training the Franchisees agents in their assigned area .•Regularly visit the franchise outlets all over Egypt to monitor the quality of service provided and ensure that they abide to their preset policies.•Monitor daily results and report monthly evaluation reports for the teams' activities.•Achieving Sales & Revenue targets.

• Prospecting potential SME & SOHO customers and pay outdoor visits for them.• Attacking the existing shared SME& SOHO accounts between Mobinil & Competitors.• Selling new products & services for existing & new accounts to ensure their satisfaction.• Selling new sophisticated products to the existing portfolio to increase its profitability.• Pay outdoor regular visits for the existing high revenue accounts. • Do the account management for the existing accounts .• Coordinate with different departments to align on achieving customer satisfaction,• Train, educate and brief the shop agents & the corporate sales indoor agents on regular basis.• Managing, monitoring & developing the corporate sales indoor agent. • Participate in enhancing & inventing new ways for lead generation process inside Mobinil shops.• Meet my assigned KPI,s & targets all over the year • Submit a daily , weekly & monthly sales report .

Interacting with store clients and taking their feedback on the goods and services provided bythe store.* Registering consumer complaints and addressing all queries effectively and promptly.* Forwarding all suggestions, complaints and other feedback to the retail manager.* Upholding the objective of the company.* Keeping a track of all products, sale trends and market trends to be able to interact withcustomers better.* Completing all tasks delegated by the supervising manager.* Meeting all assigned targets.* Be committed to the top management strategy of the company.

deal directly with customers either by telephone, electronically* respond promptly to customer inquiries* handle and resolve customer complaint* obtain and evaluate all relevant information to handle inquiries and complaints* perform customer verifications* process orders, forms, applications and requests* record details of inquiries, comments and complaints* record details of actions taken* communicate and coordinate with internal departments* Follow up on customer interactions.