SASE Architecture & Deployment: Lead the design, and management of SASE architecture, integrating network security services such as SWG, CASB, ZTNA, and SD-WAN.Security Advisory: Provide security consulting and advisory services to clients or stakeholders on network and cloud security strategies, compliance, and best practices.Technical Leadership: Guide teams in adopting and maintaining advanced security solutions such as NGFW, IPsec VPNs, and secure web gateways.Risk Assessment: Conduct detailed risk assessments and vulnerability analyses, providing actionable insights to mitigate security risks.Incident Response: Develop and manage incident response plans for network security incidents, including monitoring, detection, and mitigation.Client/Stakeholder Engagement: Serve as the technical advisor for stakeholders, delivering presentations, reports, and updates on security posture and SASE-related initiatives.Collaboration: Work closely with IT, cloud, and network teams to integrate SASE solutions within the existing infrastructure, ensuring minimal disruption to operations.Compliance & Governance: Ensure SASE solutions comply with industry regulations such as GDPR, HIPAA, and PCI DSS, and maintain up-to-date documentation.Performance Monitoring: Monitor and optimize the performance of SASE solutions, ensuring they meet security and performance requirements.

• Resolve service incidents by troubleshooting & solving reported faults.• Perform service changes by assessing risk and implementing reported change requests.• Configuring, implementing, and Managing Security devices across All Orange Business Service customers. Fortinet, Palo Alto, Checkpoint, Symantec, F5 BIG IP, and Cloud Security Zscaler "ZPA and ZIA"• Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through Problem Management Dashboard, PEM Alarms, JDB Tickets, Oceane Incidents or COM signed emails.• Monitor & validate alarms coming from intrusion sensors and identify real and false alarms.• Qualify and solve incidents by analyzing application-level traffic, tracking, and investigating intrusions through manual event correlation.• Escalate technically major security events & incidents to security senior engineers to empower it with better technical skills and more investigation.• Perform routine actions to help manage and optimize IDP security policies.• Perform solution releases by authorizing & validating changes, upgrades, updates, patches, and migrations as well as implementing them.• Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by the incident, change, & release processes.• Manage customers' (internal and external) calls and provide them with regular as per each of the service support processes.• Mentor newcomers and security associate and provide them with guidance and technical advice.• Perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP.• Perform Technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.

Planning, engineering, and monitoring the security arrangements for the protection of the network systems.Set the design for both physical and logical network infrastructure for all sites.Maintain and sustain VPN connection to all sites.Working closely with customers on the technical requirements to provide technical solutions.Working with the VoIP Team to provide the best way for the voice traffic and with The Developer/Web designer’s team to secure and publishing our websites and giving access.Identifying, monitoring, and defining the requirements of the overall security of the system.Implement, manage, and monitor working from home setup for more than 1000 employees for all branches of Centro Global Solution all over the world.Designing multifaceted solutions using the latest technologies in the field provides consulting services and products.Supervising the network and security team on the daily operation.Design the Network and Security infrastructure to meet SOCII, HIPAA andPCI Security certificate standards.Creating different ways to solve the existing threats and security issues.Maintaining different logging servers as Kiwi server, Forti analyzer, and PRTG.Support for the most complex network support activities Designs and performs Network Engineering/Administration maintenance tasks and analyzes processes for improvement PerformsAnalyzes and resolve issues related to information flow and contentImplements changes and enhancements to Network security domain, Leads teams in a moderately complex or medium-scale network,Support, maintenance, change, designs, capacity, and implementation projects, Collaborate with IT areas to identify network relationships and functional requirementsApplying a disaster recovery plan and backup solution.Creating a daily report for the security incidents and the bandwidth consumption.Perform Scheduled Backup for all running Security devices.

Set the design for both physical and logical network infrastructure for all sites. Maintain and sustain VPN connection to all sites.Managing the Network and Security for 4 operational sites and 1 management site (2 sites in Egypt, 2 sites in USA and 1 site in Philippines)Working closely with customers on the technical requirements to provide technical solutions.Working with the VoIP Team to provide the best way for the voice traffic and with The Developer/Web designer’s team to secure and publishing our websites and giving access. Monitoring the packet loss, latency and bandwidth consumption with giving the highest priority for voice traffic.Designing multifaceted solutions using the latest technologies in the field provides consulting services and products.Resolve the problem within mentioned SLA.Maintaining different logging servers as Kiwi server, Forti analyzer, and PRTG.Support for the most complex network support activities Designs and performs Network Engineering/Administration maintenance tasks and analyzes processes for improvement PerformsImplements changes and enhancements to Network security domain Leads teams in moderately complex or medium scale network support, maintenance, change, designs, capacity, and implementation projects Collaborates with IT areas to identify network relationships and functional requirements Analyzes and resolves issues related to information flow and content.Applying a disaster recovery plan and backup solution. Creating a daily report for the security incidents and the bandwidth consumption.Perform Scheduled Backup for all running routers, switches, Firewalls, and PRTG configuration.

-Providing on-time problem resolution through providing first level of resolution introubleshooting network, Voice , and software issues .- Perform on-site and remote analysis, diagnosis, and resolution of complexhardware problems for a variety of end users, and recommend and implementcorrective solutions.- create and disable the users credentials on the ticketing system and Voice platforms.- Provide technical assistance and support for incoming questions and issues relatedto statewide systems and voip plateforms : ( Genesys , Five9 , Go auto dial ) and voice apps (zoiper , soundbite and Xlite ) .- Document internal procedures and follow the new and pending tickets via Fresh Service. - Help end user in advanced inquires regarding Microsoft office 365.- Install, test, configure, and Deploy new workstations and software , via Microsoft system center 2012 SCCM 2012 R2 and monitor Kaspersky Antivirus updates and configuration on client .-Maintain log and/or list of required repairs and maintenance.-Provide individual training and support on request.- Responsible for dealing with different providers and to report and follow up withthem through ticketing system or e-mail to prove effectiveness .- Coordinating between System Admin Team, Voip Team, Network and Security Team and Developers Team.- Support and provide technical help to four opretional sites (2 sites in Egypt, 1 site in USA and 1 site in Philippines) “Remotely“.

- Receive and respond to incoming calls, Ticking, and/or e-mails regardingend-user hardware and/or software problems and remote access networking software products.- Provide technical assistance and support for incoming questions and issues relatedto statewide systems and Citrix servers.- Respond to questions and issues related setup or troubleshoot the Call Center apps and mail on mobiles "android and ios".- Resolve technical issues with using active directory accounts, network access.- Configure Active Directory, Join PC to Domain and VPN.- Document internal procedures and interact with the pending and new tickets via HP SM portal.- Provide users guidance and access to internal administrative tools.- Assist end user in advanced inquires regarding Microsoft office " excel - word - powerpoint - access - and outlook".- Install, test, configure, and update new workstations, Cisco phone.- Manage the voice VLAN and configure by cisco phone manger CUCM.-Provide technical assistance and support for incoming questions and issues relatedto statewide systems and VoIP platforms : (CTI) and voice apps (Cisco, Zoiper, Avaya  and Xlite)