Experienced Marketing Coordinator with a demonstrated history of working in the supermarkets and dairy industry. Skilled in Accounting, Microsoft Dynamics CRM, Spanish, English, and Mobile Marketing. Strong marketing professional with a Bachelor's degree focused in Spanish Language and Literature from Allameh Tabataba'i University.
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Crm ExpertMihan Industrial Group Sep 2021 - PresentIran+ CRM and Customer care- Handling Inbound and outbound calls- Managing customer complaints and resolving their issues- Handling advertising Campaign- Enter customer’s details into Data Management System- Receiving VOD and VOCs make a insightful report to CMO- Administration of social media(WhatsApp, Telegram, Instagram,...)
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Marketing Coordinator And Crm ExpertHimart Jul 2020 - Sep 2021Iran+ CRM and Customer care- Managing customer complaints and resolving their issues- Executing and follow-up of marketing campaigns with dealers and customers- Handling Inbound and outbound calls- Scheduling and coordinating meetings- Receiving VOD and VOCs make a insightful report to CMO- Drafts, submits, and presents various performance and management reports- Handling email marketing and making report- Offline & Digital Marketing- Running in-shop and social… Show more + CRM and Customer care- Managing customer complaints and resolving their issues- Executing and follow-up of marketing campaigns with dealers and customers- Handling Inbound and outbound calls- Scheduling and coordinating meetings- Receiving VOD and VOCs make a insightful report to CMO- Drafts, submits, and presents various performance and management reports- Handling email marketing and making report- Offline & Digital Marketing- Running in-shop and social campaigns(End-user & Dealer)- Executing mass direct marketing through social media(WhatsApp, SMS ,Push notif)- Administration of social media(Instagram & Telegram)- Direct marketing (telemarketing , email marketing)- Phone call interviews and data acquisition for BAS Show less -
Spanish Language TaecherSelf-Employed Feb 2019 - Mar 2021Iran
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Customer Service SpecialistIran Standard & Quality Inspection Feb 2020 - Jul 2020Iran- Handling inbound and outbound calls- Performing online and phone interviews- Running market research plans on call- Filling in NPS assessment forms- Inputting customer data in CRM software- Working with VoIP Mgmt.tools- Reporting daily & weekly basis to Supervisor
Mina Najafi Education Details
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Management -
Spanish Language And Literature -
Al-Zahra Gifted SchoolMathematics
Frequently Asked Questions about Mina Najafi
What company does Mina Najafi work for?
Mina Najafi works for Mihan Industrial Group
What is Mina Najafi's role at the current company?
Mina Najafi's current role is CRM expert.
What schools did Mina Najafi attend?
Mina Najafi attended University Of Tehran, Allameh Tabataba'i University, Al-Zahra Gifted School.
Who are Mina Najafi's colleagues?
Mina Najafi's colleagues are Mehdi Bagheri, Dhiraj Sakharkar, Ranjit Meshram, Ali Heydari, Hamid Hashemi, Bahram Salehy, Javad M.
Not the Mina Najafi you were looking for?
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Mina Najafi
Entrepreneurship Management Student, New Business At Shahid Bahonar University Of Kerman.Kerman Province, Iran -
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Mina Najafi
Isfahan Province, Iran
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