Mina Ramzy Email & Phone Number

Rochester, NY, US

Arlington, VA, US

-Responsible for successful, on-time completion of individual’s technology cross-boarding using Identity & Access Management (IAM) tools - Enterprise Identity Manager, IAM Aware, LDAP, and AD. -Level 2 Service Desk technician-Builds relationships and partners with a diverse set of business functions (computer asset management, networking & remote access.

Arlington, VA, US

Provide technical support of both iOS and Android mobile devices, supporting end users and their mobile devices across the enterpriseProvide support through major mobile device management rollouts for the enterpriseAssist end users for effective provisioning, installation/configuration, operation, and maintenance of Portable Electronic Devices (PED) such.

Rochester, NY, US

• Act as primary point of contact with departments to understand technology needs.
• Maintain inventory of mobile devices and accessories
• Assign devices and maintain accurate inventory records of mobile devices to ensure accurate tracking and lifecycle depreciation of technology assigned.
• Designs and creates mobile configuration control policies using enterprise tools such as SCCM and Group Policy to ensure reliable and standard device configurations.
• Access new technologies and make enhancement recommendations to leadership as appropriate
• Develops policies and procedures governing how to troubleshoot IT issues relating to mobile devices, educational resources, and simulation equipment including identification, documentation, documentation, distribution.

Rochester, New York, US

∙ Primary point of contact for all customers’ (employees, contractors) technology needs.∙ Communicate effectively with customers around their needs and explain technical solutions to audiences who may not have the same technological know-how∙ Maintain quality service by establishing and enforcing organizational standards and SLAs∙ Utilize and maintain the.

• Provide day to day management of the mobile device management solution (currently AirWatch) in collaboration with the network management team
• Assist in evaluating new products and conduct research on products, services, and standards to stay up to date with new developments in the industry and their application in the educational environment
• Collaborate with management and department leaders to assess short-term and long-term mobile device capacity needs.
• Provide support for mobile devices, including but not limited to iPhones and iPads
• Manage over 600 Devices for 9 Districts
• Monitor and track incidents and trouble calls in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response.

Systems Administrator and Technical Support: Serve as the administrative contact and primary university administrator for UR Education Abroad PortalProject Management: Develop and maintain strategies to incorporate University education abroad programs and travel into Terra Dotta using Cognos, Tableau, Box, and Asana.User Training: Provide individualized.

Maintain working knowledge of wide range of university systems (Blackboard, IdM, Heat, ListServ, and VeraSmart) and technologies (Active Directory, Duo, Office365, and Microsoft Office Suite) Provide training and training guides and to all internal university clients and coworkers on university systemsInterpret, assess, and analyze user’s technical.

Preparing for recording sessions by performing activities such as selecting and setting up microphonesRegulating volume level and sound quality during recording sessions using Pro Tools 11 HDSetting up, testing and adjusting recording equipment for recording sessions and live performances

Rochester, NY, US

Utilizes multiple computer software packages (HRIS, RNT, SunGard, SalesForce, and ORS) to answer specific client requestsDevelops and maintains knowledge of IRS and ERISA regulations to ensure accurate issue resolution regarding 401(k) plan operationProvides technical support for participants using the automated phone system and employee website to ensure.

Rochester, NY, US

Answer telephone calls, emails, and/or support tickets submitted by customersPerform troubleshooting as necessary to identify what is the cause of issues reported by customersMake recommendations for product and process development based on customer feedback Work with customers (as needed) to facilitate ‘launch’ or ‘go-live’ presentation of new siteTo.

Basking Ridge, NJ, US

Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced servicesResolve escalated customer complaints in a timely and empathetic mannerEnsure retail area storefront, merchandise and literature is in conformance with the merchandising planMust manage cash and inventory levels

Basking Ridge, NJ, US

Engage customers in explaining device and plan features and options, explaining billing and excess usage charges Assisting the sales team in completing orders and sales

40 hours weeklyManage supplies and services for three accountsRespond to telephone inquiries related to copiersCommunicate with customer and technician to resolve copier issues

20 hours weeklyAssist library patrons with any computer questions - PC and MacCommunicate unresolved issues to problem report pageMonitor computer checks for the 60 unit labManage 15 students working the VIA Desk

Rochester, New York, US

40 hours weekly - Co-operative EducationReceives and responds to telephone inquiries and requests related to operational problems of a computer system;Prepares job ticketsAssists with troubleshooting of reported problemsAssigns job tickets to appropriate staff

6 - 8 hours weeklyOrganize appointments and contracts with other companiesCreate invoices and estimates for clientsUtilize QuickBooks to track client/company information Manage 8 employees working at office sites

Organize appointments and contracts with other companiesCreate invoices and estimates for clientsUtilize QuickBooks to track client/company information Manage 8 employees working at office sites