Mina Rashed Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Ensures that customers receive the quickest service possible.- Solve Customer Issues.- Coming up with creative ideas, preparing proposals, overseeing the production process & execution, and reporting the results to the relevant people.- Planning and delivering CRM strategies across the organization to retain existing customers, increase brand loyalty, and expand the company brand.- Monitors collections activities and provides recommendations for improvement.- Responsible for managing the collection of outstanding debts from clients and customers

Doha, Qatar

Organize, coordinate and have general oversight of all staffs and activities According to client’s need and provide vehicle from one location to another location with great responsibility.Co-ordinate & Co-operate with staffs to provide best service to our customers.Oversee overall management, planning and controls of daily work activities.Manage incoming and outgoing mails.Assisting with clerical duties and scheduling daily services.Provide monthly reports to Management on all operational activities via attendance at the monthly meeting.Maintains safety on all communication.Maintain relationship with clients and industry

Egypt

Managing team to able to get our target on time and share ideas for improvement of certain process.Responsible for managing portfolio of customers who failed to make their payment on their credit facilities to CIB .Job included developing strategies to communicate with customers , review of MIS to effectively manage the portfolio ,and negotiation / rescheduling of debt customers who were unable to pay.Responsible for researching the different reasons and causes of disabling customers from paying their dues. Tracking and analyzing monthly flows Provide feedback to collections supervisor on operations and flow of work with ideas for improvement of certain process where appropriateAnalyze and improve productivity, efficiency and effectiveness through benchmarking with historical data by utilizing specially designed reports generated by the MIS function on a daily basic

Egypt

Responsible for managing portfolio of customers who failed to make their payment on their credit facilities to Citibank job included developing strategies to communicate with customers , review of MIS to effectively manage the portfolio ,and negotiation / rescheduling of debt customers who were unable to pay.Responsible for researching the different reasons and causes of disabling customers from paying their dues.Tracking and analyzing monthly flows Provide feedback to collections supervisor on operations and flow of work with ideas for improvement of certain process where appropriateAnalyze and improve productivity, efficiency and effectiveness through benchmarking with historical data by utilizing specially designed reports generated by the MIS function on a daily basisAssumed extra roles & responsibilities pertaining to the supervisor based on personal initiativeReceived an orientation-training program through being exposed to the following dept. Customer Service, Citiphone, Operations, AFU, and Marketing.

Egypt

Preparing and completing action plans, productivity, quality, and customer-service standards.Responsible to provide information (collecting, analyzing, and summarizing data).Protects organization's value by keeping information confidential.Achieve marketing and sales operational objectives by contributing marketing and sales information.Responsible for resolving problems, implementing change and Building Relationship with customers.Achieve growth and hit sales targets by successfully managing the sales team.

Excellent With The Degree Of Honor, Business/Commerce, General

Accounting

Thanaweya Amma