Mina Refaat Email & Phone Number

Egypt

Hurghada

Hurghada,Egypt

● Manage effectively all the people of cash , operation area and branch processes to achieve the predefined internal and external customer satisfaction level and trouble free branch operations as well as fraud elimination and acceptable audit range.● Abiding to T/O stipulated time to finalize transactions ● Ensuring Error free transactions.● Ensure that no complaints should be received on Tellers area.● Monitoring and checking all Tellers and Back Office transactions to… Show more ● Manage effectively all the people of cash , operation area and branch processes to achieve the predefined internal and external customer satisfaction level and trouble free branch operations as well as fraud elimination and acceptable audit range.● Abiding to T/O stipulated time to finalize transactions ● Ensuring Error free transactions.● Ensure that no complaints should be received on Tellers area.● Monitoring and checking all Tellers and Back Office transactions to ensure risk free are functionality and zero errors in transactions.● Conduct daily checking on individual Teller cash positions to ensure no difference in cash and no loss or misuse of financial instruments.● Conduct daily checking of ATM report to ensure proper ATM functionality.● Develop proper coaching processes for branches Tellers to maximize their effectiveness on the job and ability to track frauds.● Maintain the manage the cash movements to ensure safety and accurate destruction to meet customers as well as Bank's requirements ● Develop in house training plan and identify concerned staff training needs to ensure awareness of banks policy , procedures● Supervise and monitor all cash /back office area functionality to achieve an acceptable audit level ● Monitor the waiting queues and Teller functions to achieve acceptable reduction in serving time, customer satisfactions as per predeceased standards Show less

Luxor,Egypt

 Develop and apply a professional marketing calling system , with an appropriate periodic timing to develop customer relationship and address their service requirements. pay special attention and responds promptly to clients’ complaints, under advice of Head Office. Enhances teamwork, motivates , manage the staff to ensure accomplishment of their professional goals keep non-earning assets as well as operating costs at a minimum without affecting the bank’s image and clients’… Show more  Develop and apply a professional marketing calling system , with an appropriate periodic timing to develop customer relationship and address their service requirements. pay special attention and responds promptly to clients’ complaints, under advice of Head Office. Enhances teamwork, motivates , manage the staff to ensure accomplishment of their professional goals keep non-earning assets as well as operating costs at a minimum without affecting the bank’s image and clients’ service Enhance income generating assets through promotion of existing good clientele as well as the soliciting of new credit business of private and corporate clients of indisputable financial standing Acquire customers’ deposits, to match- as much as possible lending needs, in both tenor and currency. Keeps abreast of market trends whether heading for recession ,tight liquidity , local currency exchange rate fluctuations, etc Adhere and implement of Head office policies and objectives Adhere and follow of local laws and banking regulations Supervise, monitor, and control the activities of productivity of the sales team, to achieve the budgeted sales targeted. Implement the marketing strategies of the bank to maximize bank profitability. Develop opportunities to increase the sales production. Ensure that the necessary report are submitted to the management Identify the training needs of his staff to improve the quality of services. Ensure that his sales team staff always keep the policies enforce. Follow up and implement approval files with the concerning departments. Daily review and follow up borrower accounts, through sales team. Solve any problems concerning clients and sales team staff with other departments.  Assist and Deputize Distract branch Manager during his leave . Show less

Luxor,Egypt

Acting Head Of Operation  Ensure full adherence to Bank’s procedures  Ensure adherence to Bank’s & regulator Policies and recommendations. Perform periodic inventory to the secured items & existing custody (Drafts, Local Bills, Clearing Notes, Deposit Receipts, Withdrawal Slips, Deposit Certificates, keys, combinations.....etc) of Operations area to meet the control measures Review, and approve the monthly statistics related to Operations, and its dispatch to the… Show more Acting Head Of Operation  Ensure full adherence to Bank’s procedures  Ensure adherence to Bank’s & regulator Policies and recommendations. Perform periodic inventory to the secured items & existing custody (Drafts, Local Bills, Clearing Notes, Deposit Receipts, Withdrawal Slips, Deposit Certificates, keys, combinations.....etc) of Operations area to meet the control measures Review, and approve the monthly statistics related to Operations, and its dispatch to the appropriate Officials at the Head Office. Control the Branch expenses, and mutually approve and sign the expenditure entries belonging to the Branch, to ensure proper spending and reducing Bank's expenses. Ensure that the designation letter and registers are updated and compliant as actual practiced. Perform a daily cash count for Tellers Cash Box Full control on registers, deposit safe box files, customer’s checkbooks & returned checks. Monitor cash limit in the vault and ensure that it is within the pre-set cash limit. Monitor the approved tellers ’cash box limit during the day. Also to report any suspicious transactions at the branch level as appropriate. Reporting the Excess Overnight Cash Balances to the concerned Parties in a suitable timely manner.  Perform monthly surprise snap check for the inventory of blank drafts as well as undelivered checkbooks to clients. Escalate problems to the Head of Operations Division in a timely manner. Regular follow up on the provider's maintenance visits and performances. Follow up with the branch’s administrative issues. Perform a periodic test for different Security Tools.(Alarm systems , teller’s foot alarms ) Show less

Luxor,Egypt

 Attract, serve, and retain existing and potential customers to maximize bank profitability and to meet and exceed customer expectations. Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them.  Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.  Coordinate with all departments of the bank to finalize sales… Show more  Attract, serve, and retain existing and potential customers to maximize bank profitability and to meet and exceed customer expectations. Receive and Advise customers and non-customers in order to satisfy their needs and build a long-term business relationship with them.  Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.  Coordinate with all departments of the bank to finalize sales process. Open corporate accounts in Atlas II ensuring that all required are fulfilled and proper data are fed in  Accordance with CBE& internal compliance requirements Sell bank products and services to customers to achieve business targets. Supervise and monitor large transactions in terms of authorized limits, remarkable operations, others aspects of the operations, specifying the value date in coordination with the account officer and treasury without any delay or mistakes to ensure clients satisfaction and proper execution of large transactions. Cross-sell other bank’s products and services to existing customers to maximize bank’s profitability Follow up on delinquent customers to ensure full payment of the overdue amounts to minimize Risk exposure. Show less

Luxor,Egypt

 Welcome the Bank's customers, receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time Handle decentralized client's requests efficiently, promptly and according to Bank’s procedures Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper & accurate service delivery in timely manner Safe-keeping of secured items Handle customer… Show more  Welcome the Bank's customers, receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time Handle decentralized client's requests efficiently, promptly and according to Bank’s procedures Follow-up the execution of clients' instructions in co-ordination with concerned departments, to ensure proper & accurate service delivery in timely manner Safe-keeping of secured items Handle customer queries & complaints & escalate as appropriate Ensure posting of Bank charges related to customer service operation transactions in accordance with BNP tariff Handle deceased accounts and the distribution of the heritage in coordination with legal department Safe-keeping of clients’ check books until delivery to clients Receive, process and file stop payment instructions Show less

Luxor,Egypt

 Bundle, label and sign cash to ensure accuracy of cash. Balance branch’s cash position to ensure correct cash balance. Perform cash transactions in a timely and accurate manner to satisfy clients and non-clients and safeguard the bank’s assets. Control safe shipments to branches or other banks, as appropriate Monitor vault limit for related insurance Welcomes the Bank's customers, receive their instructions, validate and obtain necessary approvals, then forward to… Show more  Bundle, label and sign cash to ensure accuracy of cash. Balance branch’s cash position to ensure correct cash balance. Perform cash transactions in a timely and accurate manner to satisfy clients and non-clients and safeguard the bank’s assets. Control safe shipments to branches or other banks, as appropriate Monitor vault limit for related insurance Welcomes the Bank's customers, receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time. Handles decentralized client's requests efficiently, promptly &attaching to Bank’s procedures. Follow-up the execution of clients'​ instructions in co-ordination with concerned departments, to ensure proper & accurate service delivery in timely manner. Handles daily clients' mail to ensure proper delivery on due dates. Custody keeping of secured items. Show less

Sharm El- Sheikh ,Egypt

 Controlling food and beverage purchasing orders. Stock calculations and calculating food and beverage costs. To prepare daily sales statistics monthly and yearly cumulated Figures controller and the food and beverage manager

Luxor,Egypt

Its responsibility about revenues&expences of luxor branch and make monthly analysis of company save box which help me to find tourism&general expences

Luxor,Egypt